Restaurant

Reviews of Grand Central Hotel

3 out of 5
Grand Central Hotel
2-2, Kandatsukasamachi, Chiyoda, Tokyo, Tokyo-to

Reviews

8.0

Very Good

Rating 10 - Excellent. 153 out of 566 reviews" "
Rating 8 - Good. 270 out of 566 reviews" "
Rating 6 - Okay. 121 out of 566 reviews" "
Rating 4 - Poor. 20 out of 566 reviews" "
Rating 2 - Terrible. 2 out of 566 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Zicong

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Ishida on Dec 30, 2023
この度はご宿泊頂きまして誠に有難うございました。どうぞまたこちらにお越しの際は是非ご利用下さいませ。有難うございました。

10/10 Excellent

Mari

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, good service, clean room, good price. Definetely recommend.
Stayed 1 night in Dec 2023
Response from Suzuki on Dec 17, 2023
Thank you very much for using our hotel. Our hotel is conveniently located close to Kanda Station, which has good access to various cities. We will continue to strive to provide better facilities and services in line with the needs of our customers. We look forward to your next visit.

8/10 Good

Khuslen

Liked: Cleanliness, staff & service, amenities
The staff were the highlight of this hotel. Everything was decently good though the bathroom is definitely bit outdated and it was hard to adjust the water temperature. the faucets either turn too hot or too cold.
Stayed 3 nights in Dec 2023
Response from Suzuki on Dec 17, 2023
Thank you very much for using our hotel. Although it is undeniable that our facilities are aging, we will continue to strive to provide even better facilities and services in line with the needs of our customers. We look forward to your next visit.

8/10 Good

Bianka

Liked: Cleanliness, staff & service, amenities
The hotel has a superb location, in one of the centers of Tokyo. The staff were very helpful and pleasant. The rooms were clean, but the hotel overall is a bit worn-out and old. The breakfast options were only two - Western or Japanese breakfast, and there is some waiting time to be served.
Stayed 2 nights in Nov 2023
Response from Suzuki on Dec 12, 2023
Thank you very much for using our hotel. Our hotel is conveniently located close to Kanda Station, which has good access to various cities. Although it is undeniable that our facilities are aging, we will continue to strive to provide even better facilities and services in line with the needs of our customers. We look forward to your next visit.

10/10 Excellent

Bryan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for two weeks while visiting Tokyo and would happily book here again. Friendly, helpful staff, clean rooms with a Pronto cafe attached to the lobby and in easy walking distance to Kanda rail station. Plenty of restaurants and a few shops nearby, too.
Stayed 12 nights in Oct 2023
Response from Yamamoto on Nov 28, 2023
Thank you very much for staying with us. We are glad that you stayed comfortably at our hotel. We hope you enjoyed staying in Japan. Thank you.

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and was able to help with understanding me in English.
Stayed 1 night in Nov 2023
Response from Suzuki on Nov 19, 2023
Thank you very much for using our hotel. We would also like to thank you for your compliments regarding our staff. We will continue to strive to provide our customers with a comfortable stay. Thank you for your valuable feedback. We look forward to serving you again.

8/10 Good

John, Okotoks

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location to Kanda JR Line station. Area/ restaurants close to hotel
Stayed 1 night in Oct 2023
Response from Ishida on Nov 4, 2023
Thank you very much for staying with us this time. Please feel free to use us again when you come here again.

6/10 Okay

Yasuko

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from 山本 on Oct 19, 2023
この度はご宿泊頂きまして誠に有難うございました。まだまだ至らない箇所もありますが、より良い環境をお届け出来るよう頑張って参ります。この度のご宿泊誠に有難うございました。

10/10 Excellent

Walter K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to JR train station. Very clean with free coffee station in lobby. Highly recommend this hotel who stored our luggage for us while we travelled other areas of Japan and then we returned to stay a final night. We were quite happy with the front desk staff as they were so friendly and helpful.
Stayed 1 night in Mar 2023

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like having two receptionist at the front.
Stayed 2 nights in Feb 2023

10/10 Excellent

Hiromi

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2022

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station, lots of places to eat nearby and friendly staffs. Very good place
Stayed 1 night in Jul 2021
Response from Grand Central Hotel on Jul 7, 2021
Thank you for staying at our hotel. I am glad that you are satisfied. We look forward to your next visit. Thank you.

8/10 Good

Ang, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and good room. However hotel is still using physical key
Stayed 2 nights in Dec 2019

4/10 Poor

Philip

Business traveler
Disliked: Amenities, property conditions & facilities
The staff was courteous and helpful. But the wifi signal in my room on the 7th floor was rather weak and I could hard connect the internet and browse for some local content. But the location is great. I may consider staying here again provided they beef up their wifi signal int he building.
Stayed 1 night in Aug 2019
Response from Grand Central Hotel on Oct 30, 2019
Thank you very much for staying with us. We are sorry about Wifi. We check it. Thank you.

10/10 Excellent

Cagatay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
undervalued; performance/price ratio is good
This hotel is very conveniently located at the central area of Tokyo, close to the many restaurants (10-15 minutes by walk) and Kanda station (4 min by walk) and ideal for a business trip. The room size (standard single, not economy single) was good, which is a typical concern in Tokyo. The hotel and the room (no view) were silent and clean, the room service changes your bed sheets, towels, and etc everyday. In addition to the standard items such as soap and shampoo, comb, tooth brush, and shaving razor are available in the bathroom and replaced by the room service everyday with the new ones. The people at the reception are quite helpful and polite. When you ask for a particular tourist atraction, they immediately bring a metro map and a "pre-prepared" one page document providing the details on how to go there. Finally, the Wi-Fi connection was good, no interruptions.
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Grand Central Hotel on Aug 5, 2019
Thank you very much for staying with us and for good review. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Grand Central Hotel on Aug 5, 2019
Thank you very much for staying with us and for your review.

8/10 Good

Verified traveler

Liked: Staff & service
Good location
The room came with a free mobile phone with data which was super useful for getting around Tokyo. Really small bathroom. Each bed has one typically hard pillow which you get used to. Slightly dated decor. Convenient location with a 7 minute walk to the Kanda train station and 15 minute walk to Akihabara.
Stayed 3 nights in Apr 2019
Response from Front staff on Apr 25, 2019
Thank you very much for staying at our hotel, and also thank for your feedback. Free mobile phone "handy" has been installed in all the guest rooms at last summer. You can use "handy" for free internet and unlimited local & international calls (China, Germany, Hong Kong, South Korea, Taiwan, USA) , plus a lot of sightseeing information in Tokyo. Since our hotel is located within walking distance from JR Kanda station (one stop from Tokyo station), Tokyo Metro Ginza Line Kanda station, Marunouchi line Awajicho station and Toei Shinjuku line Ogawamachi station, it is easy access to visiting any part of Tokyo. Akihabara, Nihonbashi, Ginza and Imperial house are also nearby. We will continue to work on making improvements as much as possible according to staying comfortable at our hotel. We are looking forward to seeing you next visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our 2nd time at this property, close to train station and comfortable rooms. Unfortunately a little loud outside in the mornings.
Stayed 2 nights in Apr 2019
Response from Front on Apr 22, 2019
Thank you very much for your 2nd time stay at our hotel and also thank for your feedback. We apologize for any inconvenience during your stay, especially the noise outside in the morning. We will do our best to respond as much as possible, so please let us know whenever you need. We are looking forward to seeing you next visit.

10/10 Excellent

Radcliffe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and close to everything
Very welcoming
Stayed 2 nights in Mar 2019
Response from Reception on Mar 18, 2019
Thank you very much for staying with our hotel, and we are very happy and honored to hear your good reviews. We will continue to work on making improvements as much as possible according to staying comfortable with our hotel. We are looking forward to seeing you next visit.

10/10 Excellent

marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy
Nice and easy walk to kanda Station
Stayed 3 nights in Mar 2019
Response from Reception on Mar 18, 2019
Thank you very much for staying with our hotel. Since our hotel is located within walking distance from JR & Tokyo Metro Kanda Station, it is accessible wherever you go. Free smartphone service "handy" has been installed in all the guest rooms at last summer. You can use "handy" for free internet and unlimited local & international calls (China, Germany, Hong Kong, South Korea, Taiwan, USA) , plus a lot of sightseeing information in Tokyo. You can take "handy" out when you go out and use "handy" as pocket Wi-Fi (tethering), so that you are able to use internet on your own devices in Japan.(free for 30 min. and ¥300 for 24 hours ) We thank for your good review, and are looking forward to seeing you next visit.

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

andy, New York

Liked: Staff & service
Disliked: Property conditions & facilities
Standard hotel
I stayed for 5 nights, nothing spectacular or bad, it just the hotel is out dated compared with other hotels I experienced. The room amenities are standard, bed and sheets are abit wore out, bathroom overall acceptable, laundry machine is located at the basement & u need to go thru 2nd floor fire escape to go down basement(abit creepy during night), staffs are friendly and willingly to answer my questions, location is ok, 3 mins walk to Kanda station, 15 mins walk to Akihabara. One more thing, you need to hand the room key(they don’t use Room Card) when u go out(less weight???) when u come back just tell them your room number to claim your room key. Well, for the price I paid vs the hotel quality... I got what I pay for.
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

D, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and spacious room
The hotel is a 4 minute walk from Kanda station, which is between Tokyo and Akihabara Station. The Kanda area has a few local restaurants, but not too much else. You can YouTube Kanda to see. The room was spacious, with all the the require amenities except for a microwave. Staff are nice, but have limited English in my experience. One example was I asked where I could buy a simcard so I could use the internet, but they didn't understand.
Stayed 5 nights in Jun 2018

8/10 Good

Mun Yee

Stayed 2 nights in Jun 2018

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Great location and competitive pricing for room at this location.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Great location but smells bad and window frame has tons of dust.
Stayed 3 nights in May 2018

10/10 Excellent

David, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and accessable
Really clean and close to station. If being picky, you have to leave physical key at reception every time you go out. But otherwise great staff.
Stayed 7 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to stations.
Room was small and bed placed against the wall, making it difficult for 2 people.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Room is very clean and the front desk staff are friendly.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean affordable place. Easy walking distance from Kanda rail station as well as from Akihabara district.
Stayed 1 night in Dec 2017

8/10 Good

JOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location. nice staff and very clean rooms. good restaraunts near by.
Stayed 2 nights in Nov 2017

10/10 Excellent

Sooz, solihull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent central base
Very good location for Large stations, Ueno park , shopping, imperial palace and on Yamamoto line so free to use if you have JR Pass. Cosy room with every need catered for e.g. Toothpaste, hand cream, wash cloth, pyjamas! Great breakfast and helpful staff. Laundromat very welcome. A great jump - off base.
Stayed 4 nights in Oct 2017

8/10 Good

Emerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kanda
Very convenient location
Stayed 2 nights in Sep 2017

10/10 Excellent

Sat, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next to kanda station. Clean and comfortable
Good clean room close walk to kanda station. Bed is comfortable, laundry and dryer avalve for 200 yen which is handy.
Stayed 2 nights in Sep 2017

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but a little noisy.
Nice, but a little noisy. I recommend. The price was good on Hotels.com
Stayed 3 nights in Sep 2017

8/10 Good

Carrot, Seattle

Liked: Cleanliness, staff & service
Affordable no-frills hotel in Tokyo
While the hotel is not particularly close to the train station - about a 10 minute walk to the Kanda station on the Yamanote line and Tokyo Metro lines - it is affordable and clean. From the Kanda station you can easily travel to most other destinations in and around Tokyo. It is particularly close to Akihabara.
Stayed 2 nights in Aug 2017

6/10 Okay

faik frpm turkey, turkey.istanbul

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
avarage
it is lower than middle class
Stayed 1 night in Jul 2017

10/10 Excellent

Kaoru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location, great service, and great free breakfast! The staff were so kind and helpful. I strongly recommend this hotel.
Stayed 1 night in Jun 2017
Thank you very much for staying with us. We are sorry for telling that our breakfast is not free. We think you paid it when you took it. Anyway thank you very much for your comment.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room and great value in Tokyo
Surprisingly large room by Japanese standards, I was able to unpack my large suitcase in the room :) Good wifi

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Budget Business Hotel.
Previously stayed at this Hotel a year ago...and wrote a good review of this Business Hotel. We can only endorse that review, and in a city where Hotel costs are high...this Hotel provides value for the money paid. It isn't four or five star...but it is very comfortable in a quiet area and has all the surrounding food and convenience stores you require for a pleasant stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but good value and convenient location
Small rooms but good value by Tokyo standards, good location, helpful staff, washing/drying machines in basement also convenient.

8/10 Good

vincent, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable hotel thats close to train stations.
The exterior building design isn't exciting, but the room facility, cleanliness is great. Although the room is rather small, perhaps it's the standard size in Japan. Hotel staffs were helpful and friendly. I found that the pillow was a.bit hard to my liking but you can borrow more comfortable pillows down at the reception. They have a choice of pillows you can choose. Hotel location is good. It's close to Kanda station or tokyo metro station. There are also 2 convinience stores nearby.