Ratings based on 1,021 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2017
nice and clean hotel. there are many space and nice places in the lobby
3 out of 5
by A verified traveler from singapore

Expensive

Posted Dec 11, 2017
There is additional charges for accommodation which was only mentioned after check out. Overall the hotel is clean and comfortable but got other charges if you are using their facilities. Too expansive for those looking for equally good hotels. The price is sightly cost more.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bountiful, Utah, USA

Very nice hotell, close to Shinagawa station.

Posted Oct 29, 2017
The rooms are very comfortable and large compared to other places we stayed in Japan. About a five minute walk from shinagawa station, there is also a shuttle from the front of the hotel that will drop you there. I’d definitely consider staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great hotel close to train station

Posted Sep 5, 2017
Pros: The look and feel. Really spacious hotel, had a 711 on the lobby, one of few hotels to have a pool.
Cons: Would appreciate a shuttle bus to and from train station only because it's a little difficult going up the hill with luggages.
Location: The hotel is located a block and a half away from shinagawa train station, takanawa exit. Very convenient. Near shopping area and food.
Hotel was great, really wish there would be a complimentary shuttle as it was a little difficult traveling up the hill to reach the hotel with suitcases, but aside from all of that great hotel really clean. And helpful staff.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 30, 2017 on Hotels
5 out of 5
by Dorene

This traveler left a rating score only Posted Aug 19, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 3, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 1, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Sendai, Japan

Top Hotel in a good location

Posted Jul 19, 2017
Superb hotel that is close to Shinagawa station. Lobby is stylish and staff are professional. The lounge on the 16th floor made the stay very pleasant.
4 out of 5
by Aurora

Posted Jul 4, 2017 on Hotels
Excellent location and close to transportation