Ratings based on 299 Verified Reviews

4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, Canada

Excellent hotel.

Posted Jan 2, 2017
Pros: Location, service, rooms.
Cons: Nothing to improve.
Location: Shinagawa Station nearby with plenty or restaurants.
Everything about it was just great. Service exquisite. Rooms impeccable. Even the location is great, considering there's a free shuttle to the nearest station.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

great hotel near Shinagawa station.

Posted Dec 19, 2016
Pros: As an added plus the hotel has a beautiful restaurant that serves Western style food.
The hotel was excellent as well as the staff. The room was like what you would expect in a US hotel....spacious and a balcony. Everything was clean and well maintained. It would be a great hotel for either business or vacation travel.
3 out of 5
Recommended
for Everyone
by A verified traveler from biz traveler

Quite surprise that front desk cannot communicate.

Posted Dec 14, 2016
When I approached Front Desk, the young lady was unable to communicate in English when I asked for cash advances by credit cards. It is a pity because this is really a very good hotel overall. Staff are very professional. Will revisit this hotel again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice renovated hotel with more western style

Posted Dec 7, 2016
Cons: Free bottled water in room
Close to Shinagawa Station, nicely renovated recently, big rooms with nice beds,...all good reasons to choose this hotel if in Tokyo. Keep in mind that around Shinagawa is residential and business so its not a tourist area for site seeing, shopping or even good range of food.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Beautiful new hotel, very reasonable

Posted Nov 23, 2016
Other than it's more than 10 minutes by cab to most destinations and a general lack of English by staff it's 5 star.
4 out of 5
Recommended
for Everyone
by A verified traveler

good value, location

Posted Oct 14, 2016
Cons: buffet breakfast!
2 blocks away from the main station. lobby is beautiful. rooms are OK.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from SFO

long climb up the hill.

Posted Oct 7, 2016
Pros: relatively close to shinagawa. a large room for reasonable price.
Cons: signed up for save environment i.e. no sheets replacement. i did not know this includes no bed making or towel replacement.
3 out of 5
Recommended
for Everyone
by A verified traveler

Room was.not cleaned.had to.ask for them to.clean

Posted Oct 6, 2016
Cons: Had to ask for room to.be.cleaned. I thought was part of the service
Location: Too much hills
Prices for.restaurants way over priced for the taste
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel surrounding with nature environme

Posted Oct 1, 2016
It only 10 minutes to sinagawa station but hotel have huge and beautiful Japanese garden with beautiful maple and Sakura tree
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2016
Only a few minutes from Shinegawa Station and places to eat