Ratings based on 1,033 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2017
The rooms are small but that is pretty normal for Tokyo. As long as this doesn't both you then it's a good place to stay that is a five minute walk from Ueno station.
Comment from Hotel Management
Dec 15, 2017 by Kobayashi, Hotel Management
Dear our guest, Thank you very much for staying at HOTEL MYSTAYS Ueno East and sharing your comments about your recent stay with us. We are so glad that you enjoyed our location and were satisfied with our rooms. Thank you for your understanding of standard in Tokyo. We keep trying to live up to our guests' expectations. Thank you so much for your time, and we all look forward to welcoming you back in the future. Sincerely yours, Front Clerk.
4 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

Nice hotel

Posted Dec 6, 2017
Good Facilities & Good staff & Good breakfast but around there is very quiet
Comment from Hotel Management
Dec 9, 2017 by Mystays Ueno East, Hotel Management
Thank you for your staying with Mystays Ueno East. The Management and Staff would like to thank you for the wonderful comments. Our warm hospitality awaits your return sometime soon.Sincerely yours,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Perfect

Posted Nov 22, 2017
2 min. By walk from subway Triple room is good space.
Comment from Hotel Management
Nov 25, 2017 by Kobayashi, Hotel Management
Dear Mr/Ms. Jucy, Thank you very much for staying at HOTEL MYSTAYS Ueno East and sharing your great review of your recent stay with us. We are so glad that you enjoyed our location and rooms. We are pleased you were satisfied with our hotel overall. We keep trying to live up to our guests' expectations. Thank you so much for your time and we all look forward to welcoming you back in the future. Sincerely yours, Front Clerk.
5 out of 5
Recommended
for Everyone
by A verified traveler from NSW, Australia

Comfortable, spacious, great location

Posted Oct 27, 2017
Spacious and comfortable in a quiet location yet walking distance to Ueno Station with access to various lines including JR and Keisei Skyliner to/from Narita Airport, Ueno Park & Zoo, and museums, cafes, restaurants, shopping & Ameyoko Market.
Comment from Hotel Management
Nov 3, 2017 by Kobayashi, Hotel Management
Dear Mr/Ms. Ginny, Thank you very much for staying at HOTEL MYSTAYS Ueno East and sharing your wonderful review of your recent stay with us. We are so glad that you enjoyed our rooms and location. We do hope you had a great time in Japan. We keep trying to live up to all guests' expectations. We all look forward to welcoming you back in the near future. Thank you for your time again. Sincerely yours, Front Clerk.
5 out of 5
Recommended
for Everyone
by A verified traveler from Waikoloa, HI

Perfect hotel close to major metro stations

Posted Oct 6, 2017
Nice Japanese Hotel catering to American and other guests. Front Desk Staff speak very good English and extremely helpful. Rooms are smaller but is to be expected and does not take away from the experience. I highly recommend this hotel to everyone.
Comment from Hotel Management
Oct 9, 2017 by Kobayashi, Hotel Management
Dear Mr/Ms Lrene, Thank you very much for staying at HOTEL MYTAYS Ueno East and sharing your great review about your recent stay with us. We are so happy to hear that you found our staff helpful and thank you for the lovely compliment of our English skills. As for the room size, we are sorry foe letting your stay uncomfortable but we also appreciate a lot your understanding of standard size in Tokyo. It is quite difficult to renovate them for us as soon as possible due to the structure of the building. Thank you again. We all look forward to welcoming you back in the near future. Sincerely yours, Front Clerk.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Great location and warm welcome

Posted Oct 6, 2017
My first time in Tokyo and this was as great choice. Less than 10 minutes to Ueno Station with direct links to all kinds including Narita. Really clean and comfortable.
Comment from Hotel Management
Oct 9, 2017 by Kobayashi, Hotel Management
Dear Mr.Bryan, Thank you very much for staying at HOTEL MYSTAYS Ueno East and sharing your feedback about your recent stay with us. We are so glad that you enjoyed our location and liked our room as cleaned and comfortable. We keep attending to our work faithfully and trying to live up to your expectations. Thank you again. We all look forward to welcoming you back in the near future. Sincerely yours, Front Clerk.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

I love the daily pajamas and toiletires everyday

Posted Oct 4, 2017
Pros: The free amenities like the free pajamas everyday
Cons: more space
Location: Close to Ameyoko, train stations and lots of restaurants around
I love the free pajamas, slippers, toiletries and coffee in my room everyday. Staff is friendly and tries to speak English too. Room is very small though, couldn't really lay my luggages anywhere, had to put it on top of the bed
Comment from Hotel Management
Oct 5, 2017 by Kobayashi, Hotel Management
Dear Mr/Ms. Crizelda, Thank you very much for staying at HOTEL MYSTAYS Ueno East and sharing your valuable comments about your recent stay with us. We are glad you enjoyed our location and found our staff friendly, and we appreciate your understanding about our English level. We are also happy to hear that you were satisfied with some free amenities. As for the room size, we are so sorry for letting your stay uncomfortable and inconvenient. It is actually difficult for us to renovate them as soon as possible due to the structure of the building. However, there are some types of other rooms in our hotel as your option. We hope you could consider it next time. Thank you again. We hope we could have a opportunity to host you again in the near future. Sincerely yours, Front Clerk.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, CA

Posted Sep 24, 2017
Not enough space to clothes to hung. Mess up control for elevator.
Comment from Hotel Management
Sep 30, 2017 by Mystays Ueno East, Hotel Management
Thank you for staying at Hotel Mystays Ueno East and posting the feedback. We hope you could enjoy your stay.We will take your comment seriously and strive to improve our services.We all look forward to welcoming you back in the near future. Sincerely yours,
5 out of 5
by Joseph Ryan

Posted Aug 29, 2017 on Hotels
convenient!
Comment from Hotel Management
Aug 31, 2017
Thank you for staying with us at Hotel Mystays Ueno East. We hope you could enjoy your stay.We will take your comment seriously and strive to improve our services.Thank you very much for your comments and hope to see you again.
3 out of 5
by A verified traveler from calgary

It was a hotel

Posted Aug 25, 2017
Pros: It had a bed
Cons: The bathroom smell
Location: Lots nearby, museums, restaurants, markets
Nothing bad...but nothing great. The bathroom constantly stank and therefor could not spend much time in room, closing the door did not help
Comment from Hotel Management
Aug 26, 2017 by HOTEL MYSTAYS UENO EAST, Hotel Management
Thank you for staying with us at Hotel Mystays Ueno East. Also, thank you for precious feedback. We are happy to hear that you stayed comfortably. We are really sorry about the bathroom. Our hotel have a daily cleaning service, so our cleaning staff clean the room if they need. This time, they couldn't remove trash at all. We will make sure this never happen again. We apologize in the inconvenience. We are looking forward to seeing you again. Best regards, Hotel Mystays Ueno East.