Ratings based on 967 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Fantastic Hotel w/ great amenities!

Posted Apr 24, 2017
Great Hotel very close to Shinjuku Station with free shuttle bus to and from. Very good resultants and good breakfast buffet. Executive Lounge access was a perk with free drinks each day between 6-9pm. Also free coffee/tea, juice and soft drinks 24/7 in the lounge. Would recommend paying the extra $$ for an executive room.
Comment from Hotel Management
Apr 27, 2017 by Hilton Tokyo, Hotel Management
Thank you for staying at Hilton Toyo, and we also glad to hear that you enjoyed, breakfast, Executive Lounge and the service provided by our team. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff. This will no doubt motivate them to provide an even more superior service. Thanks again and we look forward welcoming you back on your future travels to Tokyo.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Very nice hotel

Posted Apr 20, 2017
This hotel is located in a great part of Tokyo. THe staff is VERY good and friendly. I do recommend this hotel and will return
Comment from Hotel Management
Apr 27, 2017 by Hilton Tokyo, Hotel Management
Thank you very much for your kind review of our hotel. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. We certainly hope that your time at Hilton Tokyo was a memorable one and we look forward to welcoming you back again someday.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Nice location, clean modern western style hotel.

Posted Mar 20, 2017
Pros: Clean, comfortable, accommodating with fantastic city views and an exceptional executive lounge.
Cons: Outrageously expensive drinks and food in the hotel restaurants and bars. While the food is expensive it is VERY well done.
Location: The hotel has a free shuttle to Shinjuku Station that makes everything convenient. They also have a subway tunnel right next to the front entrance.
Very accommodating staff, helpful concierge. The hotel is located a few blocks from Shinjuku station which gives you access to everything in Tokyo.
Comment from Hotel Management
Mar 24, 2017 by Hilton Tokyo, Hotel Management
Thank you very much for your kind review of our hotel. We would like to also thank you for all of your nice comments about our hotel and also the valuable information for the other customers. We are pleased to hear that you had a fantastic stay with us at the Hilton Tokyo, particularly in reference to room quality and Executive Lounge experience. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff. This will no doubt motivate them to provide an even more superior service. Thanks again and we look forward welcoming you back on your future travels to Tokyo.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 29, 2017 on Hotels
3 out of 5
by Maria Rosa

Posted Jan 18, 2017 on Hotels
Wifi I should have been included for the prices they charge.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Hilton Tokyo - brilliant

Posted Jan 18, 2017 on Wotif
Stayed in this hotel for five nights - great location right above metro station. Concierge staff always friendly and helpful with enquiries, questions about tourist attractions, etc.
5 out of 5
by Caitlin

This traveler left a rating score only Posted Jan 15, 2017 on Hotels
4 out of 5
by Zainab

good location

Posted Jan 11, 2017 on Hotels
I was quite content with the hotel, however the two things that upset me were as follows: We are gold members for Hilton Group of hotels so I could use my rewards points for 3 nights but for the 4th night I had to book it through Hotels.com. On my arrival, I was told that I will have to change the rooms after the first night and they couldn't accommodate me in the upgraded room without paying additional charges. In the normal room, there was no wifi and it was v small in size until we got upgraded the next day. I was expecting a better service from them. The cost of laundry is double the price compared to a local laundry which was 10 min walking distance. Apart from the above I was satisfied with the quality and location of the hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 3, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Quality hotel near business district

Posted Dec 27, 2016
Pros: room cleanness and comfort. Room temperature is just right (during winter).
Cons: One disappointment is on late check-out. Hotel staff denied late check-out request due to my booking via Expedia. Why not give other better reason?
Pleasant staff at check-in. Knowing that we are on tourist trip, she gave us information of our surrounding. Hotel room is big, compared to our previous hotel, and have a nice view towards street and landmarks. As I am Hilton honors member, there is a free complimentary WIFI in hotel room. Although hotel is 10 min walk to Shinjuku station, hotel do provides shuttle bus which runs frequently from 8 am.
Comment from Hotel Management
Jan 19, 2017 by Hilton Tokyo, Hotel Management
Thank you also for your kind comments about the hotel and I am glad to read that our team members were able to show you their usual generous Japanese hospitality. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. We have relayed your comments to our relevant departments to check into and find ways of improving our services to our guests. We certainly hope you will choose to stay with us again on your next visit to the city.