Ratings based on 395 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Oasis in Tokyo

Posted Jul 23, 2017
A peaceful oasis in a beautiful quiet neighborhood of Tokyo. Traditional rooms were old school 80's style amazing . Friendly staff ,amazing restaurants and a whole wonderful garden path that leads to historic gems and more amazing restaurants! The spa is another gem. Natural hot springs right in the hotel. Would most definitely spend my time in alTokyo there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2017
Exceptional customer service; beautiful rooms, bedding, and amenities; a gorgeous garden for walking and viewing from your room; great workout facility; delicious food. A wonderful home away from home.
5 out of 5
Recommended
for Everyone
by A verified traveler

The Best 5 Stars Hotel

Posted May 22, 2017
Everyday, of course, the normal room service. But the detail, newspapers at your door, weather report card, fold your blanket down to get ready for bed. Just stay their , the best hotel, alittle off the central tokyo but quiet and beautiful
Comment from Hotel Management
May 23, 2017 by TK/Reservations, Hotel Management
Thank you for your precious comments. We are happy to hear that you have a good rest in our room. We are looking forward to serving you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Comfortable stay

Posted May 21, 2017
Pros: The room facilities, staff and the environment overall.
Cons: Reduce the prices for basic food and drink
Location: The location is peaceful. Come out of the hotel turn right and at the end of the road turn right again and you will meet the metro station.
This hotel is excel;lent in every way. We found that eating and drinking there is very pricey. We were out i=on excursions every day so our eating and drinking there was limited. There is historical garden at the back of the hotel. Staff are very helpful and room are really comfortable.
Comment from Hotel Management
May 22, 2017 by TK/Reservations, Hotel Management
Thank you very much for your precious comments. We are glad that you like our staff and the rooms as well as the garden. We apologize for any inconvenience caused by the prices of our restaurants. As we can introduce you the fantastic restaurants and bars outside the hotel at the concierge, you can make inquiries freely.We are happy to show you any time. We are looking forward to serving you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Beverly Hills

Tops in Tokyo

Posted May 20, 2017
Pros: Facilities
Cons: Hard to say anything
This is a superior hotel. Facilities are beyond expectations. Staff, over the top friendly and helpful.
Comment from Hotel Management
May 22, 2017 by TK/Reservations, Hotel Management
Thank you very much for your precious comments. We are glad that you like our staff and the rooms as well as the garden. We are looking forward to serving you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Saltaire

Lovely hotel with beautiful gardens

Posted May 10, 2017
Staff were friendly, room was large and very clean. Beautiful gardens and view. Far more than I expected.
Comment from Hotel Management
May 25, 2017 by TK/Reservations, Hotel Management
Thank you very much for your precious comments. We are glad that you like our staff and the rooms as well as the garden. We are looking forward to serving you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Taipei

pleasant stay!!!

Posted May 2, 2017
Pros: room is big, especially the bathroom is very nice.
Location: the location is just ok, nothing much can do nearby.
got upgraded for the 3rd night but the room with Garden View was a smoking room and a bit old. Though the view is nice but I prefer the original room with city view. You can tell it has been remodeled.
Comment from Hotel Management
May 25, 2017 by TK/Reservations, Hotel Management
Thank you for your precious comments. We are glad to hear that you have fun in the original room you booked. But we apologize for any inconvenience on the 3rd night. It takes about 30 minutes by train or taxi from Tokyo Station, but as it i a unique hotel with WOW every season, we are looking forward to seeing you again.
5 out of 5
Recommended
for Couples
by A verified traveler from Orlando, FL

Great traditional hotel, amazing garden

Posted Apr 24, 2017
Pros: Traditional luxury and the garden
Cons: The windows of the hotel are completely transparent, and due to the layout of the building, is easy to see into other's rooms.
Location: Location is good, close by cab to Shinshuku and Ginza.
If you want to experience Tokyo the traditional way, this is the hotel for you. The rooms use old style furniture and everything in the hotel from the lobby, spa and pool areas, ballrooms, and others are filled with luxury. The greatest part is the garden an amazing oasis at the heart of Tokyo.
Comment from Hotel Management
Jun 5, 2017 by Guest Service, Andre, Hotel Management
Dear Guest, Thank you for giving us your comments on this site. We are indeed a classical luxury hotel with a traditional garden in a quiet residential neighborhood. Your photos do show our property beautifully. Please visit us again, hopefully in another season when the garden has a different charm. Thank you!
5 out of 5
by Keijo

This traveler left a rating score only Posted Apr 10, 2017 on Hotels
5 out of 5
by XIN LEI

It is the best hotel when I was comparing others

Posted Apr 2, 2017 on Hotels
Rate reasonable, very good services.