Ratings based on 440 Verified Reviews

4.7 out of 5
86% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Beautiful hotel and gardens.

Posted Oct 25, 2017
Pros: The beautiful gardens and the excellent service.
Cons: Nothing to improve.
I absolutely loved this hotel. The service, the condition of the hotel, the room and the restaurants all were excellent. Due to hotel location you had to either take a taxi or walk up or down the hill to get to the Metro or back to the hotel, but this was a minor issue. For all the garden lovers this is a must hotel to stay.
Comment from Hotel Management
Oct 26, 2017 by Andre, Hotel Management
Dear Nuppu San, Thank you for visiting us and giving your review. The garden is indeed beautiful and many of our guests enjoy a relaxing stroll after or before a busy day in Tokyo. I do hope you will stay with us again, maybe in another season when the garden has a different charm. Kind regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cardiff, UK

Nice 5 star experience

Posted Oct 17, 2017
Pros: Garden.
Nice hotel with really beautiful garden. The staff is really helpful. Everything is absolutely spot on. The only downside is a little bit far from the underground. If you carry heavy suitcase, it is better to take taxi.
Comment from Hotel Management
Oct 26, 2017 by Andre, Hotel Management
Dear Guest, Thank you very much for enjoying our hotel and garden. It is wonderful that you had a nice 5 star experience while being with us. Hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Convinient and quiet ..good food..................

Posted Oct 13, 2017
everything was fine...room service menu between 0 and 6 am need more options.................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Comment from Hotel Management
Oct 16, 2017 by Andre (Guest Service Department), Hotel Management
Dear Slava San, Thanks for your comments. Happy to see that you enjoyed everything. We will see if we can expand the night room service menu. Thank you once again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Amazing Hotel with a wonderful Spa and Gardens

Posted Oct 10, 2017
Pros: Everything!
Cons: They could have a shuttle service to the subway from the hotel---just for extra help on those tough days.
Location: The Subway station is 5-7 minute walk from the Hotel and connects to any place we need
This was the best hotel we stayed in Japan. The Spa was wonderful and it is really nice that they do not charge extra for this. There was an indoor and outdoor pool, Suana, Steam Room and an onsen gender separated. The grounds and garden are superb and there is a lovely walk one can do to a nearby shrine from the garden of the Hotel. The staff was extremely friendly and helped us with our restaurant reservations. The breakfast was served in a beautiful room overlooking the gardens. We found the Room Service and Housekeeping very helpful and friendly.
Comment from Hotel Management
Oct 16, 2017 by Andre (Guest Service Department), Hotel Management
Dear Guest, Your review is so nice! Thank you for writing it. Reviews are good vitamins for all the staff and your comments will be shared with everyone. I do hope we can welcome you back in the near future. With kind regards, Andre
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding!!!

Posted Sep 14, 2017
I love this hotel. Everything is NICE. If I have to pick on anything, I would say "public transportation is not so convenient." The nearest train station is about 15 min walk.
Comment from Hotel Management
Sep 21, 2017 by Guest Service, Hotel Management
Thank you! We love to see the "Outstanding" title of your review. Please come again, and then we will also inform you about the nearest bus station (in front of the hotel and one near the garden). We would love to see you back! With kind regards, Andre
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Over the top in Tokyo, Japan

Posted Sep 4, 2017
To stay at this hotel is a wonderful experience . Just the spa is worth it so great, you feel like a new person . The location is great also. A bucket list hotel. We had one of my best hotel stay ever.
Comment from Hotel Management
Sep 6, 2017 by Guest Service, Hotel Management
Dear Lizzy San, Thank you for your kind review. I am happy to read that you had one of your best hotel stays ever. Hopefully we can welcome you back many, many times. With warm regards, Andre
5 out of 5
by A verified traveler

Posted Aug 19, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017
Thank you for visiting us and for giving us the 5 Star mark. Please come and visit us again. With kind regards, Guest Relations
5 out of 5
by Peter

An oasis of peace and comfort

Posted Aug 6, 2017 on Hotels
My wife and I stayed for two nights at the start of a Japanese trip, and one more night at the end of the trip, in 'premier' city-view rooms. It's a lovely hotel! Unlike many hotels closer to the centre, the rooms were big and very comfortable. Chizan-so means 'hill of camellias': the hotel has a gorgeous, tranquil garden set in a dell so that the rest of the city is not even visible when you are strolling in it. We had dinners in the Bistro (mix of types) and in the Garden (Japanese, soba-oriented) restaurants: both were excellent, as were the breakfasts. The concierge staff were also extremely helpful: for example, we left my wife's cardigan on the (non-hotel) airport bus by mistake. The concierge did some phoning; it was found and delivered to our room that night. The hotel is about ten minutes/1200-yen by taxi from Ikebukoro, a station on the JR Yamanote loop line. All in all, although it's not cheap, it's very good value and would be an excellent base if you are visiting Tokyo.
Comment from Hotel Management
Aug 9, 2017
Dear Guest, Thank you for staying with us and for giving such a nice review with 5 stars! I was happy to read that you were very satisfied with our rooms, facilities and service. Our staff is always trying to provide the best service with a genuine smile to our guests. I will pass your comments on to them, especially to the concierge team. Thank you once again and we hope to welcome you and your wife back in the near future. With kind regards, Andre Sol
5 out of 5
by A verified traveler

Posted Jul 28, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017
Dear Guest, Thank you for staying with us and for giving us the five stars! Please come and visit us again when you are in Tokyo. With kind regards!
5 out of 5
by Kevin

Posted Jul 25, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017
Dear Kevin San, Thank you for staying with us and for giving us the 5 stars! We would be happy to welcome you back.