Ratings based on 1,666 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Tainan, Taiwan

High CP hotel in the center of Tokyo

Posted Apr 20, 2018
As we made the reservation via Expedia, it was not very clear to us that the bed in the room was not suitable for two to stay (which is a problem of Expedia as we already specify we have two persons). However, when we checked in, we had no problem of switching to a larger room to accommodate both of us! The location is super. It is right across street from the Hanzomon station. Over all, we were satisfied with hotel and would definitely choose the same hotel to stay when we go to Tokyo again.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, Ca

Room too small and far from Narita Airport

Posted Mar 15, 2018
Room was too small. Took us an hour and a half to get to hotel by bus from airport. Taxi was $300.
Comment from Hotel Management
Mar 22, 2018 by Frontdesk, Hotel Management
Thank you very much for using Hotel Monterey Hanzomon this time. In addition, we are sorry we did not meet your expectations regarding the room. I will improve in the future. We are looking forward to seeing you again from all of our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2018
A great central location and train station a minutes walk. Overall fantastic.
Comment from Hotel Management
Mar 22, 2018 by Frontdesk, Hotel Management
Thank you very much for using Hotel Monterey Hanzomon this time. I am very pleased that you stayed comfortable during your stay. As we continue to make our guests more comfortable, we will make further efforts, so we are pleased if you can use our hotel by all means when coming to Tokyo again. We are looking forward to seeing you again from our hearts
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas,TX

Excellent hotel with clean room

Posted Mar 8, 2018
We traveled with 2 kids. Rooms were not huge but spacious with the kids. Great location to the subway (2-5 minutes walk). We were lucky to find an Indian Restaurant 'Ganges' which had traditional food. Very close to the Imperial Palace.
Comment from Hotel Management
Mar 22, 2018 by Frontdesk, Hotel Management
Thank you very much for using Hotel Monterey Hanzomon this time. I am very pleased that you stayed comfortable during your stay. As we continue to make our guests more comfortable, we will make further efforts, so we are pleased if you can use our hotel by all means when coming to Tokyo again. We are looking forward to seeing you again from our hearts
2 out of 5
by A verified traveler

Needs major cleaning and renovation.

Posted Feb 27, 2018
Pros: Heated toilets, water bottles, and most of all the free phone which was such a huge money saver.
Cons: Please see above
Location: It was convenient to stores, the palace and the Hanzomon line, but the area is very business oriented so don't expect much friendliness from locals
I wish I could leave a better review but can't. I choose this hotel over others (and paid a little more for it compared to others) because the photos made it look nice decorated and clean, but the reality was different. The first thing I noticed when I walked in is that there are black scuff marks and dings on all the walls almost 3 ft up. There was also some mystery drip marks on the wall. I was now starting to be uncomfortable with the cleanliness and when I pulled back the sheets there was some hairs on the sheets. And the carpet was really dingy with old scuff marks or stains on them. I feel this hotel would have potential if they did some cleaning, and renovating since the furniture is in fairly shabby condition too. there was even a dirty hand print on the wall too. Not sure who all these things are being missed during cleaning.
Comment from Hotel Management
Mar 6, 2018 by FRONTDESK, Hotel Management
Thank you very much for using Hotel Monterey Hanzomon this time. Thank you again for your comments and thank you again. Regardless of the matter of the room, we made you feel uncomfortable and I am very sorry. I would like to repair it as soon as possible. We are looking forward to seeing you again from our hearts.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, Ca

Good location

Posted Jan 18, 2018
I liked it. The hotel staff were friendly. Easy check in and out. The only thing I was iffy was that I had booked a room with a view, and didn't get it. Other than that it was pretty nice and a good distance from everything to see in Tokyo.
Comment from Hotel Management
Jan 19, 2018 by フロントデスク, Hotel Management
Thank you very much for using Hotel Monterey Hanzomon this time. In addition, thank you again for your continued feedback during the busy season. We will continue to make further efforts to improve the service in the future, so if you have the opportunity again, we are happy to be able to use our hotel. We are looking forward to seeing you again from our hearts.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2018
The hotel was very clean and even had a complementary smart phone that I could use during my stay which was very helpful.
Comment from Hotel Management
Jan 19, 2018 by フロントデスク, Hotel Management
Thank you very much for using Hotel Monterey Hanzomon this time. In addition, thank you again for your continued feedback during the busy season. We will continue to make further efforts to improve the service in the future, so if you have the opportunity again, we are happy to be able to use our hotel. We are looking forward to seeing you again from our hearts.
4 out of 5
by Mi

Don’t get a pocket WiFi at the airport!

Posted Jan 5, 2018 on Hotels
The rooms were clean and included pjs, all the toiletries that you could need except for body lotion, and even a Handy cellphone that is a smartphone so you don’t have to get a pocket WiFi at the airport (I wish I had known about this). Breakfast was good and they have a western style and a Japanese style.
Comment from Hotel Management
Jan 19, 2018 by Frontdesk, Hotel Management
Thank you very much for using Hotel Monterey Hanzomon this time. In addition, thank you again for your continued feedback during the busy season. We will continue to make further efforts to improve the service in the future, so if you have the opportunity again, we are happy to be able to use our hotel. We are looking forward to seeing you again from our hearts
5 out of 5
by Tal

Nice hotel, great location

Posted Jan 3, 2018 on Hotels
The hotel is in a nice area away from the noise but close enough to all the action, right across from the Hanzomaon subway station. Friendly staff, clean and plenty of places to eat around the hotel.
Comment from Hotel Management
Jan 19, 2018 by Frontdesk, Hotel Management
Thank you very much for using Hotel Monterey Hanzomon this time. I am very pleased that you stayed comfortable during your stay. As we continue to make our guests more comfortable, we will make further efforts, so we are pleased if you can use our hotel by all means when coming to Tokyo again. We are looking forward to seeing you again from our hearts
4 out of 5
Recommended
for Families
by A verified traveler

Convenient to travel Tokyo

Posted Dec 28, 2017
The hotel is near the metro station, you can easily get there and travel Shibuya and Tokyo stations. Supermarket and convenient store are near the hotel, it is easy to buy snacks at night.
Comment from Hotel Management
Dec 30, 2017 by Frontdesk, Hotel Management
Thank you very much for using Hotel Monterey Hanzomon this time. In addition, thank you again for your continued feedback during the busy season. We will continue to make further efforts to improve the service in the future, so if you have the opportunity again, we are happy to be able to use our hotel. We are looking forward to seeing you again from our hearts.