Ratings based on 583 Verified Reviews

3.7 out of 5
80% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to travei

Posted Apr 22, 2017
The location is near subway station,and not far from the tourist spot.
Comment from Hotel Management
May 31, 2017 by okada, Hotel Management
Thank you very much for your staying with us this time at Mystays Asakusa. We are glad if you enjoyed and satisfied of your stays here .Thank you very much for your review and we are all looking forward to meeting you soon.
2 out of 5
by A verified traveler from R, FL

Far from everything

Posted Apr 18, 2017
My sister and I only stayed here a couple of nights and we were thankful that it wasn't longer. The room was small which was to be expected, but the bed and the pillows were the hardest things we have ever slept on! It was like sleeping on the floor. There is Indian restaurant downstairs so the entire hotel and room smells like curry. Oh and not to forget the most interesting part. The first morning we woke up there at 7 in the morning to a woman running up and down the halls screaming for help that her boyfriend is trying to kill her. Needless to say it was an interesting experience.
Comment from Hotel Management
Apr 24, 2017 by HOTEL MYSTAYS Asakusa, Hotel Management
Dear Guest, Thank you very much for sharing your comments regarding your stay at HOTEL STAYS Asakusa. However, we are terribly sorry that our installs are smaller than you expected. Regarding the noise, we do apologize that a group of guests caused troubles in the early morning. Please rest assure, your comments and concerns have been taken seriously, and I will address your concerns with my leadership team to consider how we may prevent the same incident from happening again. Thank you very much for sharing your comments regarding to your stays here. Yours sincerely, Yuki Yoshida, Manager, HOTEL MYSTAYS Asakusa
1 out of 5
by A verified traveler from C.

Small room, dirty

Posted Apr 4, 2017
Room was really small for two people. Staff was not very friendly. Everything we moved in the room revealed rubbish under it, like the couch for example. I expected at least a clean room for the price.
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Dear. Guests Thank you very much for sharing your comments regarding your stay at HOTEL MYSTAYS Asakusa. However we are terribly sorry for the Staff services at the reception. We will communicate together with our all member of Reception service staff and will do the services get better qualities. Also, we are sorry for the system of our hotel that we don’t have cleaning service here. At the reception in each day, we are possible to change your towels and amenities for free. Thank you for your feedback regarding your stay and our apologies once again. Sincerely, Yuki Yoshida, General Manager, HOTEL MYSTAYS Asakusa
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2017
Very good. Friendly staff, clean facilities. Will go again.
Comment from Hotel Management
May 31, 2017 by okada, Hotel Management
Thank you very much for your staying with us this time at Mystays Asakusa. We are glad if you enjoyed and satisfied of your stays here .Thank you very much for your review and we are all looking forward to meeting you soon.
5 out of 5
by A verified traveler

Very great place to stay at

Posted Mar 19, 2017 on Hotels
The place was amazing, the staff were super helpful and kind. The place was super accessible and close to the places we love to go to like Shibuya, Harajuku, Akihabara, Asakusa temple, close to Tokyo and Haneda Airport.
Comment from Hotel Management
Jul 19, 2017
Dear Guest, Thank you very much for your staying with us this time at HOTEL MYSTAYS Asakusa. All of us are glad to know that you have enjoyed your stay with us. In this area, we are located near Kuramae station where it crosses Asakusa line and Oedo line. Both of them are easy to access to Tokyo metropolitan area. In addition to that, there are JR Ryogoku station, Asakusa Giza line, and Tobu line within 20 minute by walking. Thank you very much for your review, and all of our members are looking forward to welcoming you again soon. Sincerely, Makoto Okada, Receptionist, HOTEL MYSTAYS Asakusa
2 out of 5
Recommended
for Everyone
by A verified traveler

Not recommended but if on a budget then do so

Posted Mar 12, 2017
Hotel has friendly nice staff, modern lobby but anything past that are outdated. We came in to the room and the odor is really old, reeked of perfume and what it seems to be like a scent from a cleaning powder. Then shortly I realize that they gave us the smoking room when I explicity booked for a non-smoking one. I should have complained but we were just exhausted from the trip and all rooms are booked at that time. On the window there's a view of the skytree but the balcony is really dirty along with the ac inverter. Our bathroom has a broken handle on it's door can't remember how many times I have to keep picking up the handle and re-attached it to the door to the point that I just left it on the desk. The bath tub's too narrow and I keep hitting the wall whenever I have to make any movements, mind you that this is coming from a perspective of a really slim person. Buy everything you need before your stay because there's really nothing around the hotel and it'll take quite a walk.
Comment from Hotel Management
May 31, 2017 by okada, Hotel Management
Thank you very much for your staying with us this time at Mystays Asakusa. However we are terribly sorry for the problem you experienced this time. We will improve our services and make the qualities better now for near future. Thank you very much for your review.
3 out of 5
by A verified traveler

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
by alastair

Very clean

Posted Feb 10, 2017 on Hotels
I was able to forward book to other Mystays in Kyoto and Osaka very pleasant
3 out of 5
Recommended
for Everyone
by A verified traveler

Small and old style

Posted Jan 28, 2017
Nice staff Far from train station 1-2 restaurant around hotel
Comment from Hotel Management
Feb 7, 2017 by HOTEL MYSTAYS ASAKUSA, Hotel Management
Thank you very much for your staying with us this time. We are all looking forward to meeting you soon, Front Service
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Good price close to Asakusa

Posted Jan 12, 2017
Good price and easy <10 minute walk to Asakusa or Kuramae. Quiet residential area away from tourists. Great walk along Sumida river only a minute away. Hotel renovated with partially renovated rooms, nothing beautiful, but reasonably clean, secure and functional. Small bath and microwave included, along with usual tv, air con & fridge.
Comment from Hotel Management
Feb 7, 2017 by HOTEL MYSTAYS ASAKUSA, Hotel Management
Thank you very much for your staying with us this time. We are all looking forward to meeting you soon, Front Service