Front of property

Reviews of Hotel New Otani Tokyo The Main

4.5 out of 5
Hotel New Otani Tokyo The Main
4-1 Kioi-cho Chiyoda-ku, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 690 out of 1020 reviews" "
Rating 8 - Good. 237 out of 1020 reviews" "
Rating 6 - Okay. 52 out of 1020 reviews" "
Rating 4 - Poor. 28 out of 1020 reviews" "
Rating 2 - Terrible. 13 out of 1020 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yuko, DAYTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for shopping and dining.
Stayed 2 nights in Mar 2024

10/10 Excellent

Hunter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden
Stayed 5 nights in Mar 2024

10/10 Excellent

Valerie

Traveled with group
Liked: Amenities
Very nice, great restaurants
Stayed 4 nights in Mar 2024

10/10 Excellent

Sheila, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is near 3 trains, gorgeous grounds, multiple great restaurants and buffet dining overlooking garden. Fitness center is adequate better thsn most hotels, pool was closed. Reception and cleaning staff are top notch. Amenities j clude bathrobe, cotton robe, PJs, toothbrush, razor, facial cleanser and moisturizer, special long wash cloth, fluffy towels and amazingly confortable bed. I requested down pillows, otherwise their nirmal ones are too hard for my neck. The whole place is so quiet. Overall Tokyo is a quiet city considering the millions who live here. Rarely hear a horn or ambulance. I loved this hotel so much I decided to return 3 weeks from now, when my tour ends. You wont be disappointed. I stayed i. The queen bed Shin Edo room, view of the garden.
Stayed 5 nights in Mar 2024

10/10 Excellent

James J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the resturants to be nice but way too expensive.
Stayed 2 nights in Mar 2024

8/10 Good

Scott, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The New Otani Hotel complex itself is a large property with more than one hotel tower. Our stay in the Main building was pleasant. The staff is well suited to help tourists. The room was nice and had lots of space. There was no “VIP access” benefits as touted by Expedia nor the hotel, and, the hotel did not honor our affinity membership with New Otani due to the member number not being “in their system” despite me showing the digital card to them. The Tokyo metro is a five minute or so walk from the hotel, which is good since the surrounding area of the hotel seems to be mostly a commercial business office area, with very limited restaurants, shops or other visitor amenities. The sheer number of guests shows some strain on the staff. For example, they “lost” a reservation we made for one of the restaurants on property, and the male host at the restaurant was not at all friendly about it, which diminished any interest we had in dining in the hotel further. Overall the stay was pleasant, but the value received for the price paid could have been better.
Stayed 3 nights in Mar 2024

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stately, clean and accomodating.
Stayed 7 nights in Mar 2024

10/10 Excellent

Rainier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location the most. And staff take care of you.

10/10 Excellent

Rainier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants are pricey but the service and quality of the food are outstanding. The restaurants can be quite busy so make reservations. There are other restaurants and stores close to Akasaka-Mitsuke station. I recommend this property.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is magnificent. The room was large and the bed was comfortable. The shower tub room was large and the Japanese toilet is great! The breakfast buffet was excellent with a view of a beautiful Japanese garden while the upstairs 40 th floor restaurant had views of Mt Fuji in the morning. We visited Shibuya area easily on the subway. The hotel is central to many sites in Tokyo. I would definitely recommend staying at this hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Garth, Summit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. It’s old-school, with big American-sized rooms, but it’s been maintained to a modern Japanese standard. Walkable to Yotsuda or Akasaka-Mitsuke stations, and Akasaka district.
Stayed 4 nights in Mar 2024

10/10 Excellent

Richard, Foster City

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of Tokyo's grand hotels, the New Otani is almost a city inside the city. Besides top restaurants and elegant shops on the lobby level, be sure to check out the arcade of shops and restaurants in the basement level. I've been coming here for over 30 years, and the quality of service is the best.
Stayed 1 night in Mar 2024

10/10 Excellent

Alice Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Elchanan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Otani is and has been my "home away from home" for many years
Stayed 2 nights in Mar 2024

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Frank, Potomac Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale hotel with variety of breakfast buffet options. Restaurant with garden view and restaurant with city view (40th floor), both are excellent. Around 8 min walk to subway station.
Stayed 2 nights in Mar 2024

6/10 Okay

Thyda

Traveled with family
Liked: Amenities
Hotel New Otani was the first of 4 hotels we stayed in during our 2 week trip here in Japan. It is an older hotel in a quiet area, not many small shops or restaurants. It requires a short taxi ride to most destinations like Meji Shrine and Tokyo Station. The staffs were somewhat friendly. There were certain services reminiscent of a 5 star hotel such as bell service and doorman. The nicest aspect was the 400 year old Japanese garden. The worst part was the breakfast. We ate at the Garden Lounge at 5000 yen per person. It was the less experienced of 2 restaurants; the other being at 7000 yen per person, I believe. The price wasn’t the biggest issue but quality of food and selection and presentation. The day after, we decided to have breakfast at a different 5 star hotel and were surprised how much better it was for the same price as New Otani. As a tourist, I prefer a different location with more competitive amenities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stanley, Corvallis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the rate we paid. This hotel is unusual for the park like setting within which it sits, and for the view of the forested Imperial Residence which could be seen from our windows, although the lighted nighttime cityscape on the other side is just as impressive.
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to help make stay comfortable. restaurants were excellent. room was spacious and cozy. definitely was a home away from home.
Stayed 5 nights in Feb 2024

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
services
Stayed 1 night in Mar 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden is wonderful.
Stayed 1 night in Mar 2024

10/10 Excellent

Yuriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home
Stayed 2 nights in Feb 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and fantastic Japanese Garden, and beautiful flower arrangements. Marvelous dining options.
Stayed 3 nights in Feb 2024

10/10 Excellent

Glenn, honolulu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my pick for hotels in Tokyo. The staff the food the location. Matta nei!
Stayed 3 nights in Feb 2024

10/10 Excellent

lydia

Stayed 1 night in Jan 2024

10/10 Excellent

Lulu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s like a universe unto itself. Lots of fun. Would definitely go back.
Stayed 3 nights in Jan 2024

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great hotel,honorable staff

10/10 Excellent

feroz, fremont

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hidden gem, close to public transport, well maintained and very attentive staff. Only downside - you have to walk a bit before you can reach some good spots for food. I would still stay here for value for $
Stayed 3 nights in Dec 2023

10/10 Excellent

Yanira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small living quarters. Everything was clean, service was spot on. The room view was amazing.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shin Edo Standard room was very nice, good size and view was nice.
Stayed 3 nights in Dec 2023

8/10 Good

TAKASHI

Stayed 3 nights in Dec 2023

2/10 Terrible

Wendy

Stayed 4 nights in Dec 2023

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023

10/10 Excellent

Yoshiko

Stayed 1 night in Dec 2023

10/10 Excellent

ravi

Stayed 3 nights in Dec 2023

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Renovated rooms only and then a great location and service.
Stayed 1 night in Dec 2023

8/10 Good

Yiou

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel decoration is old. No 4k TV and major streaming service. Bed is not very comfortable. Stuff is very kind. Shops and restaurants are all attached in hotel building. On Google map, the akazakamotuke station needs 11min by walk, but actually only need 5 min
Stayed 4 nights in Dec 2023

2/10 Terrible

Hideyo

Stayed 1 night in Dec 2023

10/10 Excellent

HYOUNG WON

Stayed 3 nights in Dec 2023

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Glenn, honolulu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Wooi Aun

Stayed 3 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Cool

10/10 Excellent

Leonardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Loretta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

jessica

Liked: Property conditions & facilities
Loved our stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Ammar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and a beautiful garden
Stayed 5 nights in Nov 2023

10/10 Excellent

Dennis

Stayed 4 nights in Nov 2023

8/10 Good

Alison

Stayed 4 nights in Nov 2023