Ratings based on 308 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

A favorite when visiting Tokyo!

Posted Feb 15, 2017
Cons: Work out room needs some basics to improve (Basa ball, exercise ball, resistance straps, etc...)
Staff and operations A+! Shuttle bus to and from Shinjuku station, and Airport Limousine bus to the door is available.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Business Travel

Posted Feb 8, 2017
Very good overall. Clean and nice though didn't have a ton of amenities but the ones they had were good. Very few outlets, which was annoying. Nice staff and no lines because lots of support help.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Boston

Close to train station

Posted Feb 6, 2017
the hotel is very elagant. The rooms have very few plugs for connecting portable devices. Very odd. The pictures of the room weren't totally accurate but overall it's a very nice place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with spacious rooms

Posted Jan 30, 2017
Hard find in Tokyo for large size rooms with King bed. Not far from much but far enough to not be super easy. Avoid the lobby restaurant, not good and would not there again. Lobby bar is fun for 1 hour max, so much in Tokyo to see. Great staff and great service. Great looking chandeliers and lobby
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Highly recommended hotel!

Posted Jan 22, 2017
Location: Lots of restaurants located nearby. There is also the JR and subway stations relatively close. It is right next to the Tokyo Metropolitan Gov. Bldg.
I thoroughly enjoyed staying at the Hyatt Regency Tokyo. The staff is very friendly and the housekeeping is exceptional. It appears they try their very best to accommodate their guests. The location along with the shuttle is an added bonus. It is located conveniently next to Tochomae and Nishi-Shinkjuku station but be sure to take the right exit as indicated on the hotel website or you will spend excessive amounts of time walking. Overall, I would highly recommend this hotel. I've stayed at many hotels throughout the world but this one stands out apart from the rest. I hope to be able to return there some day again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney, Aus

Very convenient, close to shinjuku station !

Posted Jan 14, 2017
Had a pleasant stay. Very friendly staff and warm environment. Location was very handy. Rooms are nice and clean but maybe bit outdated. Overall, good experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice hotel, away from the hustle n bustle.

Posted Jan 3, 2017
Family of 7, with kids (youngest 11) spent 5 nights here. Free shuttle every 20 mins to Shinjuku or you can walk via the underpass in 15. 7-11 underneath hotel very handy as was Denny's S across the road.
5 out of 5
Recommended
for Everyone
by A verified traveler from Makati, Philippines

Value for money

Posted Dec 28, 2016
Rooms are big for Tokyo standard. Very clean. Near Toei Oedo Subway line. There is a 7Eleven in the basement. Very relaxing neigborhood and quiet as compared to hotels near Shinjuku station, Shibuya and Ginza.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to metro stations

Posted Dec 26, 2016
very friendly n helpful staff very convenient with free shuttle bus to shinjiku station
5 out of 5
Recommended
for Everyone
by A verified traveler

We had a great view of the park.

Posted Dec 21, 2016
Pros: Everything was wonderful.
The breakfast was excellent. The hotel is beautiful and very well located. We loved having a shuttle to downtown.