Ratings based on 820 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Great Hotel

Posted Feb 1, 2016
Right in the heart of Shinjuku. easy to get to train and to all the sights. Staff was friendly and spoke excellent English. We walked to great restaurants nearby. Nice park very close by too.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Fantastic hotel

Posted Jan 25, 2016
Large rooms, comfortable beds and great property--I'd definitely stay here again. They upgraded us to a lovely room with a fantastic view. The hotel is a few blocks to the subway and a few-minute walk to all the restaurants and shopping of Shinjuku. The staff is incredibly helpful and friendly. Love the convenience of the airport shuttle that picks up at the hotel. Great gym and pool as well ($20 charge for use).
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Great location, excellent shuttle bus service

Posted Jan 19, 2016
Pros: Location, cleanliness, staff, quiet and dark room
Cons: Maybe a bigger shuttle bus? It got pretty full at times.
Location: Shinjuku has lots of shops and restaurants but most importantly is a great public transport hub. The Bus service from Narita airport.
-5 night stay with 2 kids -Room was spotless and we really appreciated the excellent extra bed -There is a great little restaurant next door downstairs -Even though it's only a 10 minute walk to Shinjuku the shuttle bus service was excellent for tired little legs
4 out of 5
Recommended
for Everyone
by A verified traveler from Doha

What an astounding view!

Posted Jan 11, 2016
This hotel is in the same neighbourhood as that one from "Lost In Translation" and the views are spectacular. I could see Fuji by day and Tokyo Skyscrapers by night. Travel too/from hotel and concierge service very good. The whiskey bar expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel

Posted Jan 5, 2016
My partner and I got the club room, it include daily free breakfast buffet (7-10am), tea time and evening cocktails (6pm-8pm). There was a shuttle bus there goes straight to and from Shinjuku station every day from morning to about 10pm. The bus left and arrived every time on the dot as scheduled. The room was clean, daily housekeeping and the staff were very friendly, helpful and could speak decent English.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable.

Posted Dec 21, 2015
離新宿站比較遠,比較難找,如沿地下通道走極難找到,冬天溫度低如走地面因要拉行李上落也辛苦。 設備跟其他新酒店比較,並不是太新,但還可以,員工服務態別極好。
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice hotel to stay near to shinjuku station.

Posted Dec 20, 2015
Pros: Overall the service levels are commendable.
Cons: Improvement in the room decor it's quite dated.
Location: The shuttle bus runs every 20minutes to shinjuku,certain times it's too crowded especially the rush hrs.from shinjuku you are accessible anywhere.
Convenient and accessible there is a subway station next to hotel to tochomae that leads to shinjuku underground.alot of eateries in the station.try the tendon shop it's value for money and good to eat. Opposite to hyatt along Hilton side there is a 24hour supermarket,it's 2roads away from Hilton. The staff at hyatt are helpful and knowledgeable always polite. We had a triple room with wifi, the size is very comfortable and bigger than the normal tokyo hotels. We had a very enjoyable stay! The only qualm is the decor in the room if upgraded will be even better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, comfort & convenient!

Posted Dec 12, 2015
Very nice & helpful staff Comfort bed for good rest after a busy day!
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne, Australia

excellent hotel, very good value

Posted Dec 8, 2015
Pros: Wanted to be in Shinjuku. Rooms in A1 shape
Location: Shinjuku has alot of restaurants, shopping and things to do
Very nice. Staff spoke good english. Rooms were roomy and well appointed. Western coffee antd tes making in rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

交通便利なホテル

Posted Dec 4, 2015
新宿駅の近くにあったため、買い物、食事などとても便利でした。またホテルの部屋が広々としたところ、清潔さがあり良かったです。スタッフの対応も親切で、素敵な時間を過ごさせて頂きました。次も是非使いたいと思います。