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Reviews of Hyatt Regency Tokyo

4.5 out of 5
Hyatt Regency Tokyo
2-7-2 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1002 reviews" "
Rating 8 - Good. 280 out of 1002 reviews" "
Rating 6 - Okay. 81 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Poni

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place is not near to shopping area
Stayed 4 nights in Apr 2024

6/10 Okay

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
This property is way overpriced for the condition it is in. Old, worn and run down rooms, old mattresses, old very small bathrooms with tub-shower. Breakfast is not included. You can do much better for the price of this old hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

David, EAST KEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as good as it was in 1989. Great Sushi restaurant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Star weee very friendly and helpful
Stayed 2 nights in Mar 2024

6/10 Okay

Amy

Traveled with family
Disliked: Property conditions & facilities
For the amount of money I paid per night I was expecting a lot more from the hotel. There were much nicer places that I stayed while in Japan for much less money. Had high expectations for a Hyatt and it did not meet them. Would not consider this property a 4 star hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, friendly staff. Conveniently located.
Stayed 2 nights in Mar 2024

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Shinjuku Chuo park. Great view of Mt Fuji
Stayed 6 nights in Mar 2024

10/10 Excellent

Nohemy

Traveled with family
Liked: Staff & service, property conditions & facilities
I enjoyed everything about Hyatt’s regency Hotel, but the service was by far the most exceptional. Thank you for your service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ian J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Linda, Brecksville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with great food and drinks served for club level members. Also great neighborhood!
Stayed 2 nights in Mar 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was excellent! I loved waking up to the beautiful view!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Luis, Weston

Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay in all regards. The staff were enormously helpful and always cheerful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close for Tokyo Marathon start
Stayed 7 nights in Feb 2024

10/10 Excellent

MARIZA

Traveled with family
Liked: Amenities, property conditions & facilities
Excellent in all hotel ratings. The room is cleaned daily with fresh new towels and complete amenities. They also supply 2 free water bottles daily. The duvet comforter and beddings are brand new and clean with very comfortable Hyatt bed. I will always stay in a Hyatt hotel n
Stayed 6 nights in Feb 2024

2/10 Terrible

Albert

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3 out of 4 restaurants open only Friday-Sunday but closes at 8pm. They suggest room service. Didn’t travel all the way to japan for room service. We had the club room with club access. One time I asked if I can bring my glass up to my room and they said no. Club access supposed to close 8pm by 7pm they’re taliking the food away.
Stayed 6 nights in Feb 2024

10/10 Excellent

Abolfazl

Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice to have some restaurants that are open early for international travelers with jet lag.
Stayed 3 nights in Feb 2024

8/10 Good

klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Nondescript business hotel. Non smoking room smelled heavy of smoke. Excellent breakfast brunch. Great service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wai Pong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境舒適，整潔乾淨，房間較大。
Stayed 6 nights in Feb 2024

6/10 Okay

karen

Disliked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Extremely polite staff, and really clean. All amenities worked well. If I come back to Japan I would stay here again :)
Stayed 4 nights in Feb 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is excellent. Location is great. Very convenient when there is 7 eleven on the ground floor. Will stay there again. Love the Fuji Mountain View from our room.
Stayed 1 night in Jan 2024

8/10 Good

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quiet part of Shinjuku near a lovely park. Easy to walk to Shinjuku Station but also directly next to another metro stop. Room was a good size - we fit 3 comfortably with king bed and extra Soga bed, with room for bags and more.
Stayed 4 nights in Jan 2024

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is fine and there are no issues with the property. It is a 15-20 min walk to Shinjuku where there is shopping and food. Good destination if you want some reprieve from the crowds but for me I like to be in the thick of it. Metro station right near the hotel so there are no transport issues.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gemma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff especially giving detailed directions to places we needed to go to.
Stayed 7 nights in Dec 2023

4/10 Poor

Steve

Traveled with family
3 hour wait for room having arrived after 2pm checking in time. Club room booked. No attempt to recover situation as I was told hotel fully booked. Checked on the 3 main booking apps and all had availability for the night. They just wouldn’t move our room and felt we should just wait. No sense of care. Most expensive room we booked in Japan and the only one with poor service. Very impersonal. Would recommend avoiding it.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with airport transfer
Overall location, accessible to train stations, airport transfer were excellent. Not many shops around as it is located within a business area. Some restaurants were closed on weekends.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sheila

Stayed 2 nights in Dec 2023

10/10 Excellent

Yew Chong, Singapore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Business district away from city crowd. Evening time is like a deserted town pretty lifeless area. One station away from Shinjuku.
Stayed 5 nights in Dec 2023

8/10 Good

Parveen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Duc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and conveniently located. Beautiful room with view of Mt. Fuji. Highly recommend corner king room to get view.
Stayed 3 nights in Oct 2023

8/10 Good

Lay Khim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Priya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel that was close to the heart of Shinjuku, yet very residential part of the city . I liked that it was close to a metro station & public park .
Stayed 5 nights in Nov 2023

8/10 Good

Bee Hong

Stayed 3 nights in Dec 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Shinjuku and subway entrances. Staff is very nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a convenient location to explore Shinjuku and other areas in Tokyo.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
dated.
If you fancy a trip back to staying in a 1990s style retro room, then this is the place for you. the hotel is nice, but very dated.
Stayed 4 nights in Nov 2023

10/10 Excellent

SUNG YOUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite nice.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near train stations
Stayed 6 nights in Nov 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Sheila

Traveled with partner
Liked: Cleanliness, staff & service
Room was comfortable, hotel felt a bit dated. Convenient for airport bus and trains.
Stayed 4 nights in Oct 2023

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous lobby. Amazing stay. Quiet business area, but short walk to the many attractions, shopping and dining.
Stayed 2 nights in Oct 2023

8/10 Good

Alex Chee Bun

Liked: Cleanliness, staff & service, amenities
Large room
Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Sikai

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel service is great with free tea time and breakfast for club room.
Stayed 1 night in Oct 2023