Ratings based on 27 Verified Reviews

3.9 out of 5
85% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2016
Location is very acceasible to train, concenience store and malls. Service staff are all great. Highly recommended
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Chiago

NIce hotel in Tama Center

Posted May 25, 2016
Pros: The location is good with good connections on the Keio and Odyaku lines, which meet in TAMA., in a pleasant neighborhood. The room was comfortable.
Location: Tama Center is relatively quiet, except for the Hello Kitty/Puroland Park. The restaurant environment is not comparable to places like Machita.
My room on the 9th floor was comfortable and spacious by Japanese standards. The staff was pleasant. I had a good internet connection. I preferred to have breakfast in the nearby Starbucks rather than the hotel dining room. The connection to Tokyo Metropolitan University, where I was attending a meeting, was quick and efficient. Although there are a number of fast food restaurants, and some restaurants in nearby department stores and the train station, I found much better food at other locations.
4 out of 5
Recommended
for Families
by A verified traveler

Suitable hotel for family interested in Kitty Land

Posted Apr 7, 2016
We enjoyed day use hot spring facility nearby the hotel.
3 out of 5
by A verified traveler

Stayed for one night

Posted Mar 30, 2016
Just would not recommend this hotel to anyone traveling to Japan for leisure.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

A little out of the way, but great...

Posted Oct 12, 2015
Having never been to Tokyo before, we weren't aware of the distance from Tama. It takes around 40-60 minutes on a train to reach Shinjuku Station, so it is a little bit out of the way. Still, a beautiful hotel with everything that you would hope to expect. Many restaurants and convenience stores within a one minute walk, as well as a Starbucks. For Hello Kitty fans, there is a Hello Kitty theme park/castle nearby, so it is cute to see many of the girls dressed up on their way there. Rooms were a decent size and very clean, with the smart toilets you come to expect from Japan. As with most places in Japan, the staff were extremely helpful and friendly. The plaza surrounding the hotel is absolutely gorgeous (see attached photo of when it was raining at night), and not overly busy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2015
Above average for a hotel in this price range, with, for Japan, relatively large rooms. The breakfasts are not very creative for either Japanese or western food, but there is a Starbucks just outside.
4 out of 5
Recommended
by A verified traveler from Montreal

Good hotel next to Tama Center Station

Posted Jun 3, 2011
This hotel is write next to the train station, very convenient if you need to stay in Tama. It is also located near restaurants, shops, etc. Tama is a little far from Tokyo, so if you have no business in Tama, you might want to consider something more central
4 out of 5
Recommended
for Everyone
by A verified traveler from 福島

ホテルの周囲に商業施設がいっぱい

Posted Dec 27, 2016
Pros: 周囲の商業施設が充実している
Cons: 食事ですか。子供の大会で利用しましたが、夕飯はお世辞でも満足できるものではなかったのが残念でした。
 子供の部活動の大会で宿泊しました。何かと必要になるの物が出てきてたのですが、ホテルの周囲にはたくさんのお店があって、とても便利でした。クリスマスの時期で、子供たちは今年のクリスマスはなしかな?と残念に思っていたのですが、ホテルの周りのイルミネーションが綺麗で、いい思い出になったと思います。  一つ残念だったのが、食事でした。野菜類がなく、量もお腹を満たすほどの量もなく、茶色一色のイメージしか残らない食事でした。  食事以外に関しては、素晴らしいホテルだった思います。また、泊まりたいと思いましたし、人に薦めたいホテルです。  評価の中に食事もあるといいです。
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
部屋の広さは良かったが 空調の効きが悪いのと トイレバスの入口の絨毯が汚いのが気になった 従業員の対応はとても良かった
5 out of 5
Recommended
for Everyone
by A verified traveler

全てにおいて完璧なホテル

Posted Dec 23, 2016
何も言うことなしで最高でした。 元々仕事で使用したのですが、 仕事で疲れた体を休めるのに十分な環境を 提供してくれて、本当に良かったです。 特に従業員の方の態度が完璧でした。