nice hotel impersonalised front desk
Posted Dec 27, 2016
Nice hotel situation at the west side of shinjuku station. With underground link to the station about 10 mins away. Hotel has several categories and somehow expedia booked me in the unrenovated superior room. I had to pay extra at the front desk to upgrade to a deluxe renovated in the main building which was totally worth it. Don't be fool by the pictures on the website, these are unrenovated rooms. Please check properly the type of rooms you are paying cos usually it's the cheaper unrenovated low floors. The deluxe renovated room on the high floor was totally worth it. It's very very big with a personal vainity corner beside the toilet. Plenty of space to walk around even with 4 big luggages open and a roll away bed. House keep is very well done. Everything will be perfect if the front desk service staff and the bell counter aren't so hostile and unfriendly. The working staffs are the friendly and helpful ones, however, the supervisors and managers are the one showing the attitude. It's a great business hotel minus the service. I won't be back for sure regardless of the room size.