Mandarin Oriental Tokyo

Photo gallery for Mandarin Oriental Tokyo

Lobby
Balcony
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Mandarin Oriental Tokyo

Mandarin Oriental Tokyo

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
2-1-1 Nihonbashi Muromachi, Tokyo, Tokyo-to, 103-8328

Explore the area

  • Popular LocationAkihabara Electric Town15 min walk
  • Popular LocationTokyo International Forum2 min drive
  • Popular LocationTokyo Imperial Palace8 min drive
  • AirportTokyo (HND-Haneda)16 min drive

Choose dates to view prices

About this area

Tokyo

Mandarin Oriental Tokyo is located in Chuo, a neighborhood in Tokyo, and is in the entertainment district and near a metro station. The area's natural beauty can be seen at Ueno Onshi Park and Yoyogi Park, while Tokyo Tower and Tokyo Disneyland® are popular area attractions. Looking to enjoy an event or a game while in town? See what's going on at Tokyo Dome.

What's nearby

  • Akihabara Electric Town - 15 min walk
  • Tokyo International Forum - 2 min drive
  • Hibiya Park - 3 min drive
  • Tokyo Imperial Palace - 8 min drive
  • Nippon Budokan - 10 min drive

Getting around

  • Shinnihombashi Station - 2 min walk
  • Kanda Station - 8 min walk
  • Narita Intl. Airport (NRT) - 46 min drive

Restaurants

  • Café Aimée Vibert - 2 min walk
  • Tsuruya Yoshinobu - 3 min walk
  • Katsura - 4 min walk
  • Nakau - 4 min walk
  • Mighty Steps Coffee Stop - 4 min walk

About this property

Mandarin Oriental Tokyo

Luxury Tokyo hotel in Chuo, near Tokyo Imperial Palace
Along with 8 restaurants, this hotel has a full-service spa and 2 bars/lounges. Additionally, a health club, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Mandarin Oriental Tokyo offers 179 accommodations with DVD players and minibars. Beds feature premium bedding. Flat-screen televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Tokyo hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a health club.

Guests under 16 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, ザ・スパ・アット・マンダリン・オリエンタル・東京. Services include facials and body treatments.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Mandarin Oriental Tokyo is listed in the 2021 Condé Nast Traveler Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.

Languages spoken

English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1800 per night)
  • Available in some public areas: WiFi (JPY 1800 per night)

Parking and transportation

  • Valet parking on site (JPY 6000 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Local cuisine breakfast available for a fee daily 7 AM–11 AM: JPY 2800-4300 for adults and JPY 0-2150 for children
  • 8 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness center
  • Full-service spa
  • Pilates classes

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space

Spa

  • Body treatments
  • Facials
  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Digital channels
  • DVD player
  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Eco-friendly cleaning products provided
  • Free newspapers
  • In-room massage
  • Laptop-compatible safe
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3 PM - 2:00 AM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 12650 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 33 lbs)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between JPY 2800 and JPY 4300 for adults, JPY 0 and JPY 2150 for children (approximately)
  • Fee for in-room wireless Internet: JPY 1800 per night (rates may vary)
  • Fee for wireless Internet in public areas: JPY 1800 per night (rates may vary)
  • Airport shuttle fee: JPY 63000 per vehicle (one way)
  • Valet parking fee: JPY 6000 per day
  • Pet fee: JPY 12650 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Guests under 16 years old are not allowed in the fitness facility or spa tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Mandarin Oriental Tokyo Hotel
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Tokyo
Tokyo Mandarin Oriental
Chuo Mandarin Oriental
Mandarin Oriental Chuo
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental, Tokyo Japan
Mandarin Tokyo
Mandarin Oriental Tokyo Hotel
Mandarin Oriental Tokyo Tokyo
Mandarin Oriental Tokyo Hotel Tokyo

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 210 out of 263 reviews
5 - Excellent 80%
Rating 4 - Good. 39 out of 263 reviews
4 - Good 15%
Rating 3 - Okay. 7 out of 263 reviews
3 - Okay 3%
Rating 2 - Poor. 4 out of 263 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 263 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.8/5

Property conditions & facilities

4.8/5

Eco-friendliness

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have stayed at. Excellent service, friendly and very professional. Rooms are big and equipped with everything one would need. Maintained very well
Stayed 2 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness
Great hotel, great food, great location. My favorite Tokyo hotel.
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service
Great hotel! Great restaurants!
Stayed 1 night in May 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The concierge in particular was exemplary!
Stayed 1 night in Dec 2021

2/5 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Management greed spoilt a potentially amazing stay
As you would expect with a 5-star hotel, everything is very luxurious, and the stay was mainly OK. However, a few things let down the visit, which came down to the hotel's management's greed. 1) The suite rooms cost $1500+ a night, yet they still charge you $7 for WiFi. They provide a slow "complimentary" service, but it's insane that a hotel that tries to build an image as the pinnacle of luxury would be so petty and ask you to pay for regular speed WiFi in 2021. Pathetic. 2) Having stayed at the Mandarin Oriental in London, I know that the service charge they add to ancillary services isn't unique to Japan. However, what is striking is that none of the service charge is shared with the staff providing the service. In London, 100% of the service charge is given to the staff in addition to their salaries. In Japan, it is added as additional revenue for the company. This purely comes down to greed because operationally, there is no reason why they can share this money with their employees. It tells me they value their Japanese employees less than their British ones. The Mandarin will provide you with a luxurious stay but will squeeze every penny from you and their staff in the process. I want to leave a 5-star review and come back, but their greedy philosophy has left a sour taste in my mouth. I doubt they will change, but if you want to avoid the same experience, I suggest looking for a different 5-star hotel - which there are plenty.
Stayed 1 night in Dec 2021

5/5 Excellent

Stayed 1 night in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good and convenient. Room size is reasonable however lack of drawers for unpack and use.
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
This hotel is amazing! The staff are so nice and helpful, and the food is excellent! The view from the room is so beautiful at night as well!
Stayed 1 night in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Despite a couple of forgetfulness from staff, a long check-in procedure, and absence of swimming pool, the hotel was amazing. They lent me sports wear and shoes.
Stayed 1 night in Aug 2020