Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
91% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from 福井県

何度訪れても素晴らしい

Posted Nov 13, 2016
Pros: 清潔でセンス良く、スタッフの方の応対がとても丁寧で迅速な事
Cons: 特に無し
Location: お部屋から真っ直ぐスカイツリーが見えます 買い物、交通の便利さも良いです
付かず離れずの快適な距離感と、迅速さがとても心地良く、何度も宿泊したいと思います。今度是非とも年末年始にホテルで過ごしたいと思います。
5 out of 5
by A verified traveler from Chicago

Great Views of Tokyo

Posted Oct 9, 2016
Pros: The service, the staff and the hotel premises are wonderful.
Cons: No pool and WiFi was not included in the room rate. The food/drinks in the lounge/restaurant are pricier than they should be considering the quality.
Location: Great location if you plan on using the train system. It is adjacent to a train stop.
The Mandarine Oriental is a fantastic hotel. Period. You can not go wrong staying here. Where they truly excel is their rooms and personal touches they add to the rooms. Our room was large with a beautiful bathroom. The windows overlooking Tokyo run from ceiling to floor for a simply exquisite view. Two special treats were left in our room upon our arrival which was luxurious, but what really made it special is that they came into our room while we were gone and updated the treats with a third for our son. The new treat was child specific and made him feel so special. A very nice touch. The next night, we found 3 slices of cake for us to enjoy with our night cap. This is all on top of turn down service with candies left on our bedside. These special touches are what make the Mandarine Oriental special.
4 out of 5
by A verified traveler from 港区

バスローブ

Posted Sep 11, 2016
夜出かける前、バスローブ汚したのでバスの前の床に濡れた状態で置いていたのに、帰って来たら交換なくフックに掛けて戻したままだった。
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 8, 2016 on Hotels
5 out of 5
by A verified traveler

何もかも最高のホテル

Posted Aug 31, 2016 on Hotels
アクセスも良く、38階から富士山まで見えたのには感激しました。食事も美味しく、天空のスパは最高でした。 次回も是非泊まりたいです。
5 out of 5
by A verified traveler

雨の日もおすすめ

Posted Aug 20, 2016 on Hotels
雨の日の滞在でしたが、窓から下に向けて降る雨が見え、夜景もなかなかでした。
5 out of 5
by ARIMI from 東京都

最高〜〜❤︎

Posted Aug 16, 2016 on Hotels
すべてが非日常で素敵でした! 次回は2泊してゆっくりとホテル内レストランや施設を満喫したいです。
5 out of 5
by A verified traveler from New York

Posted Aug 12, 2016 on Orbitz
Pros: Location. Staff. Room.
Cons: We had a minor clog in the toilet. This is not a big problem for us as it was fixed quickly after we reported it.
Location: Tokyo station shopping district. East Garden of Imperial Palace. Gynza.shopping district. Can take metro to see most major attractions in Tokyo.
Hotel location is very good and within walking distance from metro/JR train stations and Tokyo station shopping district. Hotel staff was extremely friendly and courteous. We found the rooms to be very large and comfortable. We had a minor clog in the toilet and it was fixed quickly after we reported it. Our only regret is that the reservation spot available at the Sushi Sora restaurant was too late for us. Overall enjoyed the stay very much.
5 out of 5
by A verified traveler

東京のラグジュアリーホテル決定版

Posted Jul 31, 2016
土曜に一泊で使用しました。 プライベートな重要行事につかったのですが、ホテルの方にそれを伝えると、いろいろじゅんびしてくれたり、部屋をアップしてくれたりして、すごく心遣いを感じました。 部屋はスイートで、流石に広いしベッドも、バスも最高でした。 朝ごはんもとても美味しかったです。 値段は張るけどそれだけの価値はあると思いました。
5 out of 5
by A verified traveler from 日本橋

日本橋を38Fから

Posted Jul 25, 2016
目の前にスカイツリーが見えるお部屋、日本橋エリアを38Fから見下ろすspaは最高でした!また癒されに泊まります^_^