Ratings based on 380 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great hotel, great experience and would recommend.

Posted Mar 22, 2017
Pros: Pretty much everything except the cost of the beer!
Cons: Not a lot. I just need to speak more Japanese!
Location: Ginza - loads of shops and finding a bar was difficult. Look for the 300 yen bar which was really good fun.
I read some of the reviews and was a bit apprehensive about booking this hotel. However, the rooms were fantastic the location is pretty good, the staff were very good although their English was not great, and overall I would not hesitate in recommending this hotel. Very clean, very modern and yes, the rooms are slightly smaller than European hotel rooms but they are definitely acceptable
5 out of 5
Recommended
for Everyone
by A verified traveler

close to subways and different attractions

Posted Mar 14, 2017
Pros: The friendliness, cleanliness and location
Cons: nothing
Location: Walking distance to Tokyo Tower, Imperial Palace, Rainbow Bridge, Ginza strip
Wonderful, clean and in a great location, on a clear day Mount Fuji was visible from the lobby. The staff was so friendly and helpful and was always there when needed. We have stayed in 5 star hotels before that was no where near as clean and organized as this hotel was. It was well within walking distance of Tokyo Tower, Imperial Palace, the river front by the Rainbow bridge.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Singapore

Location of property is great.

Posted Mar 13, 2017
Pros: Knowledge of hotel staffs & the helpfulness they provided.
Cons: To look on.
Location: Nothing to share.
The hotel staffs service standard (From front office to House Keeping) will beyond "PAR" excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

nice hotel and loveley window view

Posted Mar 9, 2017
Pros: Neat, tidy and well managed
Cons: Price should be more reasonable for second booking onwards
Location: Good for businessman not for tourist as not much to see nearby. Restaurants around too expensive.
I would love to come back again. But quite pricy.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Love this place

Posted Mar 9, 2017
It's not cheap, it's not big but it's in a great spot, and the service is the best My constant complaint is the smoking in the bar! Why, when there is a smoking room in the lobby
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Just great

Posted Mar 7, 2017
Apart from smoking in the bar it's great!!! Lovely room Very small Great bar Lovely stsff
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Great hotel in Ginza

Posted Mar 6, 2017
Pros: Great view from the room and in the lobby. Professional staff. Good location. Free high speed Wi-Fi.
Cons: It would be great if there could be a bit more space for luggage in the room. But in the heart of Tokyo, space is probably too much of an luxury.
Location: 3 train stations within walking distance (10-15mins). Tsukiji fish market is also within walking distance. Plenty of restaurants and shops nearby.
The hotel is easy to find, even though there is another hotel nearby that has a similar name. The entrance is a bit subtle but still look nice. Need to take the elevator to 16th floor to get to the lobby. Staff are polite and speak good English. Overall it was a very pleasant stay.
2 out of 5
by A verified traveler

the room is far far too small

Posted Mar 6, 2017
Pros: nothing
Cons: space, room air
its really stuffy and small room and that makes it very very difficult for two people.
4 out of 5
Recommended
for Everyone
by A verified traveler from Taipei

nice hotel close to the downtown(Ginza)

Posted Mar 5, 2017
Pros: nice view and room is clean.
Cons: no.
hotel location is good and have nice view . close the the downtown .very convince.
5 out of 5
Recommended
for Everyone
by A verified traveler from Burnaby, BC

Clean, nice hotel

Posted Mar 5, 2017
Easy to check-in/-out. Friendly staff. Clean rooms. Excellent service.