Ratings based on 717 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
for Everyoneby A verified traveler from 福岡市
立地のいいホテルPosted Jan 26, 2016
for Everyoneby A verified traveler from Singapore
Great location. Very friendly staff.Posted Jan 3, 2016
The hotel is connected to the station and Osaki station is a great location to be in. The staffs are every friendly, professional and helpful. Nice that the check out time is at 11am unlike most hotels is Japan which is at 10am. I would definitely stay there again and recommend it to my friends.
for Everyoneby A verified traveler from Japan
Perfect for a short sightseeing stay in Tokyo.Posted Jan 3, 2016
Stayed here on New Years Eve. Nice hotel, really close to the Yamanote JR line station. Room was nice and the bathroom looked really new and was great. There was a convini next to the hotel which was useful. My favourite thing about the whole place was the absolutely wonderful staff. Everyone was extremely friendly and happy to help (sadly we haven't mastered much Japanese yet but that was no problem as the staff all spoke excellent English.) We needed a restaurant for dinner and the receptionist was lovely recommending us a restaurant, helping us find it on google maps and then telephoning to reserve us a table. My only negative was that the room was so hot and we couldn't cool it down even with the ac on high. We have found this problem with a few of the hotels we have stayed in in Japan. it is a great place though for a base to move around the rest of Tokyo and I would recommend it.
for Everyoneby A verified traveler from 福岡市
駅に直結、利便性が最高！Posted Dec 20, 2015
by A verified traveler from Seattle
Not as expectedPosted Dec 6, 2015
Cons: The staff needs training on hospitality and should know how to properly direct their guests with luggage.
I use the Shinagawa train station rather than the main Tokyo station to get to the Narita airport. The hotel is located nearby but the taxi got lost heading into Tokyo center thinking it was in a different location. The taxi had to bring me to the back of the hotel as the front entrance does not have a drive-up for drop off. The front desk was not welcoming, friendly nor informative. The room was dark and worn yet clean. I was surprised there was no onsen in the hotel of this size. Had dinner at the restaurant and the host was extremely kind and caring. He took the time to translate the entire menu as it was all in characters I could not read. The service and the food was good and quick. The window in the room did not open and the room was too warm for me. When leaving with my luggage, they would not call me a taxi but directed me to go down to the main road and hail a taxi from there. I asked if there were escalators or an elevator and I was told there was. Unfortunately, the escalator only went down one flight and there were only stairs to the main road. Had to walk further to the corner where there was a police stand. The police indicated this was not a place to catch a taxi. He was able to hail a taxi around the corner off the main road for me. I recently traveled to Spain, France and England besides Japan and this was by far the worst experience with a hotel I've had. It was definitely disappointing and not worth the value.
for Everyoneby A verified traveler from HK
A very nice hotelPosted Dec 5, 2015
Excellent location which is very close to osaki station, u can find a 24 hour convenient store on next to the entrance of the hotel, and a supermarket, pharmacy store and ¥100 shop and lots of cafe and restaurants next to the hotel.
for Everyoneby A verified traveler
verkehrsgünstig gelegenPosted Dec 2, 2015
Pros: der freundliche service
Cons: die Sitzmöbel in unserem Zimmer waren auf Dauer unbequem. Leider keine englisch-sprachigen Nachrichtensender im Fernsehen verfügbar.
Die Nähe zur Bahnstation ist entscheidend. Das Hotel mit seinem freundlichen Personal macht einen ordentlichen Eindruck und die Umgebung mit "Citi-Center" und "Gate-Center" lädt ein zum bummeln und Essen gehen.
for Everyoneby A verified traveler from 愛知県
駅近Posted Dec 1, 2015
…喫煙の部屋でしたが、特に匂いは気になりませんでした。 …近くにコンビニもあり、便利でした。 …泊まるだけなら不便ではありませんが、泊まった日が土曜日であったこともあり、値段は高く、あまり値段にあった部屋だとは思えませんでした。
for Everyoneby A verified traveler from 京都
羽田空港に近いホテルPosted Dec 1, 2015
for Business Travelersby A verified traveler
駅から近い便利なホテルPosted Nov 29, 2015