Ratings based on 61 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 16, 2017
Microwave, the washing room, and the vending machines was convenient and accessible. The room cleaning was pleasing and timely. The single room was not as spacious as expected, based on the pictures online. The hotel staff was responsive and respectful. The comfort of the bed left a lot to desired, as well as the single pillow. The Location wasn't too hard to find once you have a general grasp of where you are.
Comment from Hotel Management
Feb 11, 2017 by Nishitetsu Inn Shinjuku, Receptionist Sugiyama, Hotel Management
Thank you so much for your kind words regarding your recent stay at Nishitetsu Inn Shinjuku. As you stated the room size is Japanese standard sized so it is not enough big for traveler. Also we are pleased to know that you found our hotel convenience, staff nice, and location good. Your compliments will surely encourage us to keep improving our service quality. We hope to have the pleasure of welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located

Posted Jan 4, 2017
Pros: The hotel was always clean & the service was highly efficient; proximity to Shinjuku Station
Location: It is located a 5 minute walk from the subway overpass & Yasukuni Dori, which separates Kabuki-cho (restaurant/bar area) and the shopping area
Though I spent most of my time walking around Shinjuku, eating, drinking and shopping, there were also a few temples tucked away in the neighbourhood that I happened upon by accident. The hotel was conveniently located so I could pop back for a midday rest, before foraging out for some evening entertainment. There is a 7-eleven next door (open 24 hrs), a 100 yen shop next to that, and a Family Mart (open 24 hrs) a couple doors away in the opposite direction. The hotel has laundry service, and a 'convenience' floor with access to a microwave as well as vending machines.
Comment from Hotel Management
Feb 11, 2017 by Nishitetsu Inn Shinjuku, Receptionist Sugiyama, Hotel Management
Thank you so much for taking the time to write about your recent stay at Nishitetsu Inn Shinjuku. We are pleased to learn you found your guest room clean, location good and our staff to be helpful. Our hotel is located in a good place with easy access to tokyo by train. There are also a lot of place to eat, shopping and sightseeing for tourist around our hotel. We hope to have the pleasure of welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Close to the city

Posted Jan 2, 2017
Bed is too hard and uncomfortable- they need to change the mattress. Too bad for your back.
Comment from Hotel Management
Feb 11, 2017 by 西鉄イン新宿 フロント 杉山, Hotel Management
Dear sesay, Thank you for your feed back after your recent stay at Nishitetsu Inn Shinjuku. We are very sorry that you couldn't sleep well in our beds. Matresses are so much a matter of taste therefore we do not always meet the expectation of every guest. However, we plan to change the low reound matress after April. We hope to have the pleasure of welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from PAK

Great location, affordable!

Posted Nov 2, 2016
Pros: It's location was just a good distance away from the busy Shinjuku central hub. You felt good returning back to the hotel after a long day out.
Cons: There was nothing I didn't like.
Location: It was a 1 minute walk from the Nishi-Shinjuku Toyko Metro Station which was amazing! You didn't have to walk miles to catch the subway!
The hotel was very clean. The rooms were a perfect size for one person without the feeling of being squashed. The Bed was comfortable and the bathroom was very clean. The staff very helpful and made you feel welcome.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 2, 2016 on Hotels
4 out of 5
by A verified traveler

Conveniently located

Posted Oct 23, 2016 on Hotels
On the first night, they had the centralised air conditioner on warm air while the outside temp was 20*C. We commented on the website and on subsequent nights, the air conditioner was back to cool air. They are very proactive to comments and I am very please.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location close to subway station

Posted Oct 13, 2016 on Orbitz
Location is pretty good since it's in Shinjuku. Make sure you book a non-smoking room, because the smoking rooms are really bad in term of the smell. You can smell the smoke the moment you get out of the elevator.
2 out of 5
by A verified traveler

It stinks of smoke

Posted Oct 11, 2016 on Wotif
Very average Stinks of smoke Youll find better for the money
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2016
Accessibility score is high to shinjuku metro station hub. Walk score is high too. A number of food outlets and restaurant in the area makes the stay more comfortable.
5 out of 5
by A verified traveler

Convenient and clean hotel

Posted Oct 4, 2016 on Hotels
The rooms are small compared to N.American hotels but that was to be expected. The website states the beds are 4'10" but they were much larger albeit a little firmer than I like. The hotel was clean and the staff were quick to offer help.