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Reviews of RIHGA Royal Hotel Tokyo

4 out of 5
RIHGA Royal Hotel Tokyo
1-104-19 Totsuka-machi, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1004 reviews" "
Rating 8 - Good. 285 out of 1004 reviews" "
Rating 6 - Okay. 68 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Srdjan, Athens

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel for the price-point. Very nice rooms, elegant lobby, decent restaurants (if a bit expensive). A nice quiet area, nice for walking, and easy access to the hot-spots of Tokyo by metro or cab. Only complaint, with one or two exceptions, the staff at front desk speaks poor English and were not very helpful, even if they were polite.
Stayed 9 nights in Apr 2024

10/10 Excellent

terry

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttëe bus every 30min to and from main station. Big rooms
Stayed 2 nights in Apr 2024

8/10 Good

Li, Shanghai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place.
Stayed 6 nights in Mar 2024

10/10 Excellent

FONG, Manchester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as i walked in, i felt relax instantly!
Stayed 1 night in Apr 2024

8/10 Good

terry

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property is amazing. The rooms are very large and beautifully decorated. The location is quiet. The lunch buffet was amazing. I also really enjoyed the bar at the hotel The staff there was amazing. The issue I had was the fact that the lady who checked us in did not speak English. We had to rely on Google translate to communicate. For a four or five star hotel in Tokyo where you pay almost $400 a night there is absolutely no excuse for not having an English speaking receptionist at your check in counter. Not only did she not speak English but she was actually getting upset, frustrated or both when people tried to speak to her in English. This is simply unacceptable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They said they have a free shuttle to the airport it’s not free they charged us it was fine but just a heads up that’s why we originally booked there to avoid the public transportation system with our bags. We were offered a free upgrade on floor 25 it was nice also allowed a later check out of 11am vs 10
Stayed 3 nights in Apr 2024

8/10 Good

Hana

Stayed 2 nights in Apr 2024

10/10 Excellent

Huijie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is a bit expensive
Stayed 3 nights in Apr 2024

10/10 Excellent

Veena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cut off from the main Shinjuku area
Stayed 4 nights in Mar 2024

10/10 Excellent

Rajeev

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
WE HAD AN EXCELLENT STAY AT RIGHA ROYAL IN TOKYO. PROS: NICE SIZE ROOM, BEAUTIFUL LOBBY, BEAUTIFUL SMALL AND QUAINT PARK ON THE BACKSIDE, HELPFUL AND COURTEOUS STAFF, SUMPTUOUS BREAKFAST BUFFET (PAY ADDITIONAL), VERY CLEAN, VERY SAFE AND FAMILY FRIENDLY. NOT TOO MANY DINING OPTIONS AROUND THE HOTEL, USE METRO TO TRAVEL TO SHINJUKU OR SHIBUA. CONS: AWAY FROM TRANSPORTATION. CLOSET STATION IS WASEDA = 1/2 MILE WALK. USE OF TAXI'S CAN GET EXPENSIVE. IF LOOKING FOR NIGHT LIFE AND ACTION, MAKE A DIFFERENT CHOICE. DINNING RESTAURANTS IN THE HOTEL FOR LUNCH AND DINNER ARE QUITE EXPENSIVE.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit frayed along the edges, but the staff, location, lobby decor and access to a beautiful park/garden makes up for it. Being next to Waseda Uni also meant good and assorted food.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maikel, HIALEAH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great staff and good food. The English on the property needs improvement in my opinion since people are having a hard time understanding and orienting English speaking tourists.
Stayed 4 nights in Mar 2024

6/10 Okay

Chetan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What i didn’t like was the limitation of vegetarian food. Most foods that did not have meat were cooked in meat broth. Also the rooms we had where my children were set up all the power outlets worked only when the lights were on making it hard to sleep while charging our phones.

8/10 Good

Huijie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Forgot to add the breakfast option, feel Yen3600 should for 2 persons, end up for one person only
Stayed 3 nights in Mar 2024

10/10 Excellent

m

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Hope we can come back. Staff was great!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Claudia

Stayed 2 nights in Mar 2024

10/10 Excellent

Prinz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a lot larger than expected. Service was exceptional. Bellman was very helpful and friendly.
Stayed 7 nights in Mar 2024

10/10 Excellent

Sairaj

Liked: Cleanliness, staff & service
This property is too far from everything. With limited hours of shuttle bus service, we spent lot of time and money on taxis. Property is very dated, with stains on bed heads. Staff were very helpful. Overall good value for money.
Stayed 5 nights in Mar 2024

10/10 Excellent

jerry, san antonio

Stayed 7 nights in Feb 2024

8/10 Good

Shuning

Stayed 6 nights in Jan 2024

10/10 Excellent

Vanina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service is key, but mostly the staff. Amazing people, kind and very helpful at all times! Would definitely return to this hotel, and it’s not the only one I’ve used in Tokyo, but this is our best experience and would repeat it and recommend it. If I may add, we travelled with young adults whose loved the breakfast 🙂!
Stayed 4 nights in Jan 2024

6/10 Okay

Linda

Traveled with family
Liked: Staff & service, amenities
I liked the ease of checking in and out. Staff was very friendly.
Stayed 4 nights in Jan 2024

10/10 Excellent

Lee Chin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Traveled with family
I loved this property. The staff was very friendly helpful and professional!! I highly recommend this Hotel
Stayed 2 nights in Jan 2024

2/10 Terrible

Dustin

Disliked: Cleanliness, property conditions & facilities, room comfort
Old isn’t always gold
Shocking antiquated hotel Poor room cleanliness Mould in the bathrooms Staff were ok
Stayed 1 night in Jan 2024

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is not the most convenient. Hotel is a lil dated, which was expected. Staff was helpful and pleasant. The closest MTR station is a 10min walk, which is not too too bad but, gets old fast. Hotel does offer a shuttled to a different MTR station every 30mins.
Stayed 5 nights in Jan 2024

10/10 Excellent

Tianzhen

Traveled with group, Business traveler
Liked: Amenities
Clean, quiet, good location. Great staff
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful.
Stayed 3 nights in Jan 2024

8/10 Good

Padma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Tokyo-Shinjuku. Although it is away from the main Shinjuku and nothing to shop around but a quiet and safe place and staff is very courteous and helpful. Buffet breakfast was quite tempting and we throughly enjoyed. More pluses and few hesitations.
Stayed 5 nights in Jan 2024

10/10 Excellent

???

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and spacious.
Stayed 1 night in Jan 2024

4/10 Poor

Khundaga

Disliked: Staff & service, property conditions & facilities
Not worth it, it’s like time capsule from 1970s.. They need some serious upgrades and investment. Staff not helpful, almost 0 english, the customer satisfaction means nothing to them, and they are not even trying to hide it.. all about trying to extract few more dollars from you even with the rudeness of their manner.
Stayed 5 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Mouldy ceiling in bathroom
Stayed 4 nights in Dec 2023

10/10 Excellent

Abuheli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 4 nights in Dec 2023

10/10 Excellent

Jeffery

Stayed 2 nights in Dec 2023

4/10 Poor

Eric, DAytona Beach

Stayed 1 night in Dec 2023

10/10 Excellent

Kenichiro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice - too automated
Hotel was nice. Staff we met and communicated were nice but system is too automated and not looked after well.
Stayed 8 nights in Nov 2023

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful. The housekeeper did toss my daughters brand new retainers. The staff were very kind and hepful
Stayed 3 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extreme pleased with my stay at the executive 12th floor, which included mini-bar privileges. This was the second stay at the hotel during the week, as I had planned a 2 day trip to Beppu onsen and needed to check out for a couple of days. I was in need of luggage storage during that time, and RIHGA staff kindly accommodated my request. When I returned to check in, I had found the my luggage had already been delivered to my room without informing the staff of this. Such wonderful service that made a good impression on me the rest of my trip.
Stayed 3 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in quickly late at night around 10:30pm without any problems and the hotel staff was very professional and informative. Upon entering the room there were some loud noises from the adjoining room and after informing the front desk, the noises ceased and I was able to spend a quiet sleep that evening. Thank you for your prompt response.
Stayed 2 nights in Nov 2023

4/10 Poor

Yayoi, Sunny Isles Beach

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very disappointed for this hotel. Probably I won’t stay at this hotel anymore. The location is inconvenient and we have to wait for a while to take a taxi. Also, because of short staff (only 1 person was working when I checked out), I wound up bringing down all my luggage and arranging transportation to the airport by myself. After I checked out, I had to carry all my luggage to a taxi by myself. As an Expedia gold member, it was just unbelievable!
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

zheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
classical hotel. very nice service.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kim-Chuan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air-conditioning is a bit weak.
Stayed 5 nights in Aug 2023

10/10 Excellent

Chiuyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

8/10 Good

Gactjens

Stayed 5 nights in Aug 2023

10/10 Excellent

Mika

Stayed 2 nights in Jul 2023

8/10 Good

Yuedong

Liked: Cleanliness
Stayed 4 nights in Jul 2023

10/10 Excellent

Grace

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 6 nights in Jul 2023

10/10 Excellent

Sakai, New York

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. I asked iron to be sent to room but didn’t get it and interior paining has some chipping, but other than that, nice location, property, and service.
Stayed 2 nights in Jul 2023