Ratings based on 1,056 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

方便、環境舒服

Posted Aug 28, 2016
Very nice.very clear 一个字掂、早餐超多選擇 外面風景美丽 樓下有JR.汐留站、
4 out of 5
by A verified traveler from Taipei

Nice View to Tokyo Tower

Posted Aug 27, 2016
Pros: view
nice but not excellent people i have been this hotel many times but the hotel does not know me...
5 out of 5
by A verified traveler from beijing

环境很好

Posted Aug 25, 2016
Pros: 环境好,视野好
Location: 交通相对方便,距离银座在2公里直线距离
环境很好,休息很安静,服务态度很好,对多数人来讲,是个不错的选择,值得一试 周边人流比较多,公园也不少,交通也很好
2 out of 5
by A verified traveler from houston, tx

Don't expect much from your "butler"! "FREE wifi"

Posted Aug 22, 2016
This was our 5th stay at this hotel. We've been going there every summer. We had always loved the location, the size of the hotel and the food, but the quality of the food has gone down significantly in the last two years. Compared to other all-inclusive beach resort, they offer so much less variety of food now. They used to have beautiful etible decorations everyday but they are gone. They used to have so many different kinds of entrees for every meal, but they are gone. That was the most disappointing part of our trip this year. Also, we stayed at the deluxe villa which came with our own "butler" named Jaime. He was totally useless. He couldn't even make a dinner reservation properly for us. He was never available when we needed him, either. They need to stop calling those incompetent people "butlers" which instantly give guests high expectations that they can't meet. They are barely concirdges. Also, wifi in deluxe village sucked!! You basically get NO wifi in your room! We had to waste so much time, talking to " technical support" people, who solved nothing for us. We had to stand in the corner of our balcony to get even online. We might have to find a new hotel in CANCUN.
4 out of 5
by A verified traveler from Hüsum

Posted Aug 20, 2016
Alles prima. Englischkenntnisse des Personals allerdings sehr unterschiedlich. Lage sehr gut.
2 out of 5
by A verified traveler

少し残念でした

Posted Aug 17, 2016
Pros: コストパフォーマンスは高かったと思います
Cons: フロントが混雑しているときなどは、臨機応変にスタッフの方が配置されれば良いように思います
Location: 雨にぬれず駅まで行けることは利点だと思います
トイレに髪の毛が落ちていたり、申出とは異なる新聞が届いた点は残念でした。 一方、ロケーションは銀座からも近く、新橋駅までも雨にぬれずに到達できるので大変便利でした。
5 out of 5
by A verified traveler

快適でした

Posted Aug 17, 2016
アップグレードして頂き、本当に快適でした。駅からも近く、雨にも濡れません。 24Fがフロントで、客室はそれ以上なので見晴らしもよく、1Fにもコンビニもあります。
5 out of 5
by A verified traveler

Posted Aug 16, 2016
일본 비즈니스 호텔인 것을 감안하면 쾌적하고 좋음. 직원들이 상당히 친절함. 교통의 요지에 자리잡고 있음ㅡ 도쿄 시내를 돌아다니기에는 더할 나위없이 좋은 위치임.
5 out of 5
by A verified traveler

Posted Aug 15, 2016
Overall are good. There some disappointed that the pillow is really soft and no large supermarket around there.
4 out of 5
by A verified traveler

Posted Aug 11, 2016
Ottimo hotel, posizione strategica per mezzi di trasporto (navetta aeroporto haneda e Tokyo station), camere enormi per standard giapponese e con bella vista. Bella sala colazioni con bar serale al 24esimo piano