Ratings based on 359 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from Korea

Expect to be nickeled and dimed.

Posted Jul 18, 2016
Pros: It is close to the subway.
Cons: Normal hotel amenities, such as the pool should be included in the price .
Location: Subway is close, lots of little restaurants.
Our experience was not great. We arrived one hour before the check in time, and were told that if we wanted to check in early, we would have to pay for an early check in. Instead we just dropped off our bags and went to walk around. When we returned, well after the check in time, we were told our room was not ready, but to wait, while they found another room for us. Fine, we waited, then once in the room, got ready to head down to the pool, listed as an amenity on the page. Once there, we found that they charge an extra 2000 yen per person. This, despite an already high price. Finally despite being three guests, we were only provided two bottles of water, and even after asking, were informed that we were only given two per day. The room was small and dated, the staff was not friendly, and the location did not have much to offer other than being close to a subway stop. We were supposed to stay there again on our return trip in a few weeks, but just cancelled that reservation for another hotel. Don't waste your time here... Tokyo is too expensive to be nickeled and dimed to death.
1 out of 5
by A verified traveler from JAPAN

豪華な造りの割りには、細かなところに、不親切や中身の薄さが露呈した。

Posted Jul 17, 2016
設備にトータル的にバランスがなく、オーナー、スタッフのスタンスと教育の低さが見てとれた。 がっかりした。今どき珍しく、プロ意識が低い。 もう利用したくないし、日本のホテルでこんなに腹立たしい思いをしたのは初めてです。 他の人にはススメラレません。
4 out of 5
by A verified traveler from hong kong

Good service and convenience hotel

Posted Jul 14, 2016
This is the second time for us to visit this hotel. This time, we stayed in executive floor with big room , the hotel connect with subway station and it is very convenience even raining or big shopping ! Staff is very helpful and nice ! The hotel decoration is little bit old but they keep everything good, Because their good service , sure that we will come back again !
4 out of 5
by A verified traveler

nice hotel

Posted Jun 5, 2016
Pros: location to subway
Location: Easy access to subway and bus to airport
Very nice stay, lovely hotel. Elevators were not all working and slow from 15 to 20th floor.
5 out of 5
by Ryosaku

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
3 out of 5
by Kim

This traveler left a rating score only Posted Apr 26, 2016 on Hotels
5 out of 5
by Richard from Newton

Western style hotel in Tokyo

Posted Apr 16, 2016 on Hotels
Convenient location for airport buses, Tokyo Metro. High quality hotel. Easy accesstoallof Tokyo via Metro.
4 out of 5
by Asa

This traveler left a rating score only Posted Apr 4, 2016 on Hotels
4 out of 5
by Tuomas from Espoo

Hyvä ja tasokas hotelli hyvällä kulkuyhteydellä.

Posted Mar 28, 2016 on Hotels
Läpikulkureissulla vain yhden yön. Tulin Hanadan kentältä ja lähdin seuraavana päivänä Naritan kentältä. Hyvä sijainti. Edullinen ja nopea linja-autokuljetus Naritan kentälle 15min. välein.
4 out of 5
by A verified traveler

Posted Mar 23, 2016
Great location with Hanzomon subway in basement and City Terminal next door. Service is wonderful and many rooms recently renovated.