Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Nov 6, 2016
客室はもちろんスタッフの対応も最高でした。28階のロビーに到着した時から独特の甘い香りに包まれ、五つ星ホテルの高級感に圧倒されました。機会があればぜひまた訪問したいです。
5 out of 5
by A verified traveler from Florence

Posted Sep 29, 2016
Ottima posizione, struttura impeccabile, personale altamente preciso e gentile, qualità di ogni servizio impeccabile. Colazione superlativa. Altamente consigliato!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 30, 2016 on Hotels
5 out of 5
by A verified traveler from london

Great Hotel

Posted Aug 20, 2016
Fantastic hotel in central Tokyo with a great cocktail bar with views.
5 out of 5
by A verified traveler

流石のシャングリラ

Posted Aug 16, 2016 on Hotels
一泊二日の滞在でした、スタッフそれぞれが誇りを持っての仕事をしてますね。すれ違う際の挨拶も必ずされる点は流石と感じます。ジムもこじんまりですが、空いていたので快適でした。 食事はインルームイニングで、メロンジュースが売れきれで残念でしたが、代わりのオレンジジュースが非常に美味しかったです。 チェックアウト前にスパも利用して、快適な一日を過ごす事が出来ました^^ また、立地も東京駅から徒歩ですぐ、銀座のブリオーニやベルルッティ、ブルガリまでタクシーでワンメーターなので最高でした。 今回、プレミアルームでした。必ずお値段以上の価値はあります。また宿泊させて頂きます。
5 out of 5
by On Nai from Hong Kong

It's a very nice hotel in the most convenient area

Posted Aug 9, 2016 on Hotels
First time to stay at Shangri-la hotel in Tokyo. I usually stay at Andaz Hotel on business trip. Location wise: it's the most convenient for family and even business visit as it's in the center to everywhere. I came on business but also brought my husband and son (6 years old) as this is his summer vacation time. I went to work in the morning and returned to them after 3pm. The hotel has a nice swimming pool. So my son was satisfied. We didn't eat at the hotel's restaurants as there are million choices at Tokyo station which is just next door of the hotel. Also, we managed to rent a car at Tokyo station to go to a water park at Chiba. Apparently driving on your own is much more fun and cheaper than train. After returning the car, it's just 5 minutes walk back to the hotel. Perfect ne!!!
5 out of 5
by Edit from Palm Beach Gardens

Where to stay in Tokyo

Posted Jul 16, 2016 on Hotels
Amazing staff, definitely goes the extra mile for your comfort; they have bought our train tickets to Kyoto, took us to the train and picked us up when we returned for no extra fee; the food was superb, the breakfast buffet especially.
4 out of 5
by Peng

This traveler left a rating score only Posted Jul 7, 2016 on Hotels
4 out of 5
by Hau Chung from hong kong

Posted Jul 3, 2016 on Hotels
not really money valued compare to Peninsula tokyo
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 17, 2016 on Hotels