Ratings based on 1,375 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2016
everything good condition and very easy get from airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in an excellent location

Posted Jan 24, 2016
Pros: Location, convenience of getting to and from Narita Airport. Price.
Location: There are lot of nice restaurants in a mall attached to the hotel. Shibuya has lots of good shopping.
This hotel has a lot going for it. It is across from Shibuya Station so it is easy to get to most anywhere in Tokyo from the hotel, and there is always a lot happening in Shibuya. There is a bus from the airport to the hotel that is very convenient. The rooms are not as small as most hotel rooms in Tokyo (still small) and the price is good for Tokyo.
3 out of 5
by A verified traveler from イリノイ州シカゴ

駅近の便利なホテル

Posted Jan 17, 2016
Pros: 駅近で便利な点
値段の割に部屋は小さく割高感あり。 部屋はまずまず清潔でフロントの対応もまずは合格点。 駅近で便利な点は評価できるが、フロントへのアクセスが判りにくい。 タクシー利用しようとしたが待機車が無く断念。 ホテル周辺にはレストランも娯楽施設も多くその点はグッド。
5 out of 5
Recommended
for Everyone
by A verified traveler from seoul

fantastic location

Posted Jan 15, 2016
you can see shibuya pedestrian scramble just in your hotel. the location is fantastic.
2 out of 5
by A verified traveler from Los Angeles

Rude Staff

Posted Jan 13, 2016
Pros: Location was alright next to the train station.
Cons: The staff.
Location: It is next to shibuya station and the scramble crossing right near the Hachiko statue. Shibuya 109 and many many shops to look at.
When checking in to the hotel I was told that even though I was a gold Expedia member they did not believe me and that I was lying. Even after persuading the manager to call the Expedia gold membership line and having the manager speak to a representative of Expedia, the manager would not provide the gold or vip perk which was get this 12 o'clock check out. Now imagine that even after all that when it came to checking out that same manager had the gall to give some b.s. apology about how the booking department had made a mistake and that he was very sorry.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Convenient location for Shopping and Dining

Posted Dec 29, 2015
Pros: Location
Cons: Interior finishing is tired. Time to uplift the room and make it brighter.
Location: Shopping and dining. Near to some attractions.
The Quad sharing room is very spacious and have separate bathroom and toilet. Cable TV programmes are limited mainly japanese channels. Very few English and foreign language channels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2015
Pros: Central location
Cons: English speaking staff, concierge service for restaurant recommendations
Comfortable hotel, good breakfast, dining area overlooking the city with view of Mt. Fuji.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

鄰近 JR 駅,交通方便

Posted Dec 20, 2015
成田機場、羽田機場有機場巴士直達,酒店週邊有很多大型商場、百貨公司、電器公司 和不同種類的食肆。職員態度親切。
3 out of 5
by A verified traveler from HKG

Posted Dec 19, 2015
Good location. Can be reached by airport luminous bus from NARITA. Room cleanliness to be improved.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

In the center of everything.

Posted Dec 16, 2015
Very conveniently located. Connected to Shinuya station. Was in one of the renovated rooms. Nice view of Shibuya Crossing. Would definitely stay here again.