Breakfast, lunch and dinner served

Reviews of Shibuya Tokyu REI Hotel

3 out of 5
Shibuya Tokyu REI Hotel
1-24-10 Shibuya, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 1000 reviews" "
Rating 8 - Good. 377 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Yevgeniy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a bit small but nothing beats the location. The hotel is one block away from SHIBUYA crossing, lots of shopping and dining options. Hotel’s restaurant has very good breakfast buffet.
Stayed 4 nights in Apr 2024
Response from Shibuya Tokyu REI Hotel, Manager on Apr 22, 2024
Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you enjoyed our delicious breakfast offerings. Our culinary team takes great pride in crafting a variety of tasty options to start your day off right.Regarding your comment about the room size, we apologize if it did not meet your expectations. We understand that space preferences can vary from guest to guest, and we appreciate your understanding in this matter. Should you choose to stay with us again in the future, please don't hesitate to reach out to our team, and we will do our best to accommodate your preferences.Once again, we appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay with us.

8/10 Good

Judy

Stayed 1 night in Apr 2024

10/10 Excellent

Christin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Staff are so kind and speak good English which helps the check in process. Clean room and great amenities. Hotel breakfast was delicious and good value for the price. Would definitely recommend!
Stayed 8 nights in Mar 2024
Response from Shibuya Tokyu REI Hotel, Manager on Apr 22, 2024
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and that our amenities, friendly staff, and delicious breakfast made it even more special.At [Hotel Name], we strive to provide our guests with a memorable and comfortable experience, and it's rewarding to know that we succeeded in meeting your expectations. Your kind words about our staff's kindness and helpfulness will be shared with them, as they take great pride in ensuring our guests feel welcomed and valued.We're delighted that you found our breakfast offerings delicious. Our culinary team works hard to deliver a variety of tasty options to satisfy every palate, and it's fantastic to hear that you enjoyed it.We look forward to welcoming you back for another exceptional stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Zachary

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a few blocks from Shibuya Scramble Crossing and even closer to Shibuya Sky. The hotel and staff were nice and I loved the eco options they provided.
Stayed 2 nights in Mar 2024
Response from Shibuya Tokyu REI Hotel, Manager on Apr 22, 2024
Thank you so much for sharing your experience with us! We are delighted to hear that our hotel staff left such a positive impression on you with their kindness and helpfulness. Ensuring our guests feel welcomed and cared for is our top priority, and it's wonderful to know that our team was able to make your stay memorable.We will be sure to pass along your kind words to our staff members, as they take great pride in providing exceptional service to our guests. Your feedback serves as a great source of motivation for all of us here.We can't wait to welcome you back for another fantastic stay with us. If there's anything we can assist you with in the meantime, please feel free to reach out.Warm regards,

10/10 Excellent

Prue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jess

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and a lovely spot to stay. Room was clean, quiet, modern and comfortable. Staff were fantastic - helpful and friendly. Would highly recommend!!
Stayed 2 nights in Mar 2024
Response from Shibuya Tokyu REI Hotel, Manager on Apr 22, 2024
Thank you for taking the time to share your experience with us! We are thrilled to hear that our staff made a positive impression on you during your stay. Providing exceptional service with a warm and friendly demeanor is something we take great pride in.Our team is dedicated to ensuring that every guest feels welcomed and valued throughout their time with us, and your kind words serve as a wonderful encouragement for their hard work and dedication.We look forward to welcoming you back for another memorable stay in the near future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Rusiel, Holtville

Stayed 2 nights in Mar 2024

10/10 Excellent

Connor

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable hotel in an excellent central location in Shibuya. Despite being a central location there were no disruptions by noise levels outside at any point. Great hotel and would recommend.
Stayed 3 nights in Mar 2024
Response from Shibuya Tokyu REI Hotel, Manager on Apr 14, 2024
Thank you for the wonderful review. We're thrilled to hear that you enjoyed your stay at our hotel in Shibuya. Despite being located in the city center, we're glad that you were able to enjoy your time without being affected by outside noise. We look forward to welcoming you back in the future.

8/10 Good

Penelope

Stayed 6 nights in Mar 2024

10/10 Excellent

Jessica, Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean hotel room. Food was very good, and very convenient location for subway takers
Stayed 4 nights in Mar 2024
Response from Manager on Apr 14, 2024
Thank you for choosing to stay at Shibuya Tokyu REI Hotel. We're delighted to receive your positive feedback.It brings us joy to know that you had such a positive experience during your stay at our hotel.We would be very happy if this stay in Japan becomes a wonderful memory. We look forward to welcoming you again.

10/10 Excellent

Fruma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, nice hotel
Stayed 3 nights in Mar 2024
Response from Manager on Apr 14, 2024
Thank you for your positive review.We are delighted to hear that you enjoyed our central location and found our hotel nice. We look forward to welcoming you again.

6/10 Okay

Nicole

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is fantastic. Shibuya crossing is close by and there is loads of food and retail close by. The room was ok, clean and tidy but the windows get damp over night however they do provide a dehumidifier. You are paying for the amazing central location. Buffet breakfast was a good option.
Stayed 2 nights in Feb 2024
Response from Manager on Apr 14, 2024
Thank you very much for sharing your valuable feedback. We are delighted that you enjoyed our prime location near Shibuya Crossing. We are also thrilled that you appreciated the buffet-style breakfast.We sincerely apologize for any inconvenience caused by the humid windows. We will strive to improve to ensure a comfortable stay for you in the future. We look forward to welcoming you back again soon.

6/10 Okay

Bernice, PALMDALE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Mar 2024

8/10 Good

KIMBERLY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place cause it close to the train station and got alot of shop/resturants around that area. Also, i like how the hotel has a currency exchange machine. The only thing i didn't like about it, is the AC. Its kinda hot in the room. Be nice if you can lower the temperatures down more beside 68°degree.
Stayed 5 nights in Mar 2024
Response from Manager on Apr 14, 2024
Thank you very much for having stayed at Shibuya Tokyu REI Hotel. Regarding the air conditioning issue, we sincerely apologize for any inconvenience. The air conditioning in our hotel is centrally controlled throughout the entire building. Therefore, during the summer season, only cooling is available, while in winter, only heating is provided. We also offer fans during summer and heaters during winter. please feel free to contact the front desk for assistance. We are currently brainstorming various ideas to ensure a comfortable stay for you this summer. We look forward to welcoming you back soon.

10/10 Excellent

Jess

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and convenient soot to stay for a couple of days!
Stayed 2 nights in Feb 2024
Response from Manager on Apr 14, 2024
Thank you very much for staying at Shibuya Tokyu REI Hotel. thank you for your kind words. We are delighted to hear that you found our hotel friendly and convenient for your stay. We hope to welcome you back soon.

8/10 Good

Socorro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, close to train station, to shops, to restaurants and to shibuya crossing. Staff were very helpful and nice.
Stayed 2 nights in Jan 2024

8/10 Good

Kah Lip

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When window was open, noise is unbearable. When it is closed, the room has no air.
Stayed 4 nights in Jan 2024

10/10 Excellent

Barry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property convenient to the heart of Shibuya! The staff could not have been more friendly and helpful. Loved it.
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, nice facilities, fantastic breakfast.
Stayed 2 nights in Jan 2024

8/10 Good

EddiE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel within the heart of shibuya. Room is small but overall still great. I got a room with projector instead of Tv. Enjoy using the projector to watch youtube during nighttime. Overall nothing to complain with.
Stayed 4 nights in Jan 2024

10/10 Excellent

Conrado

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is near to everything and the staff is friendly, highly recommended.
Stayed 4 nights in Jan 2024

10/10 Excellent

Barry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A exceptionally ally friendly staff, fantastic location and convenient to Shibuya Station.
Stayed 3 nights in Jan 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and staff is very nice. The location is super close to entrance to Shibuya Station which makes getting anywhere easy. One direction is station and a McDonald's within 50 yards and the other has a huge mall, family mart, and Starbucks within a block. The location could not be better. The hotel seems to have some age to it but ok. A definite great place to stay to see Shibuya and all of Tokyo
Stayed 4 nights in Jan 2024
Response from Shibuya Tokyu REI Hotel, Manager on Feb 9, 2024
Thank you for staying at Shibuya Tokyu REI Hotel.We are delighted to hear that you found our hotel clean and our staff nice.With various facilities such as convenience stores and dining options nearby, I believe you'll find your stay to be very convenient and comfortable.We strive to make our guests' stay as comfortable as possible, so please don't hesitate to reach out to our front desk if you encounter any difficulties during your visit.If you're ever back in Shibuya and looking for another lively stay, we hope to welcome you again.

10/10 Excellent

sarah

Stayed 4 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Its location is convenient for travelers. The room is small but fully equipped.
Stayed 4 nights in Jan 2024
Response from Shibuya Tokyu REI Hotel, Manager on Feb 9, 2024
We appreciate your review. We're glad to hear that you found our hotel's location convenient for travelers. Our team strives to provide a comfortable stay for all our guests, and we're pleased that you found the room to be fully equipped despite its compact size.We look forward to welcoming you back in the future.

10/10 Excellent

THUY, anaheim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Joo Hyun

Stayed 4 nights in Jan 2024

10/10 Excellent

Thi cam hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location close to all amenities and transpor
Ideal location close to all amenities and transportation
Stayed 5 nights in Dec 2023
Response from Shibuya Tokyu REI Hotel, Manager on Jan 31, 2024
Thank you for staying at Shibuya Tokyu REI Hotel.Thank you for your feedback! We're glad to hear that you found our hotel to be in an ideal location, close to transportation options. Please consider staying at our hotel again when you visit Tokyo next time. We look forward to welcoming you back.

8/10 Good

Antonio, Frankfort

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to be in the center of the action in Shibuya, this hotel is it. It's only a block and a half from the famous Shibuya Scramble where you have the whole area to explore. You're also there at the Shibuya station to take whatever line to the next area in Tokyo like Sinjuku and Akihabra. The rooms are SMALL but you're paying to be at he center of it all. The rooms are clean, the amenities plentiful and if you're luck like us we had a view of Shibuya Scramble. The staff are personable, professional and welcoming. If you're looking for a large hotel room I woud look somewhere else. But Shibuya Tokyu Rei has you sitting in the center of Shibuya's action
Stayed 3 nights in Dec 2023
Response from Shibuya Tokyu REI Hotel, Manager on Jan 31, 2024
Thank you very much for staying at Shibuya Tokyu REI Hotel.Thank you for your review. We're delighted to hear that you enjoyed your stay at Shibuya Tokyu Rei and appreciated our central location. We strive to provide clean rooms, ample amenities, and friendly service to all our guests. We're glad you were able to enjoy the view of Shibuya Scramble as well. If you're ever back in Shibuya and looking for another lively stay, we hope to welcome you again.

10/10 Excellent

VANESSA

Stayed 3 nights in Dec 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. Clean rooms that maximised space.
Stayed 2 nights in Nov 2023
Response from Shibuya Tokyu REI Hotel, Manager on Jan 31, 2024
Thank you for choosing Shibuya Tokyu REI Hotel for your stay in Tokyo.We're delighted to hear that you enjoyed our hotel's fantastic location and clean room.We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Javier

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Kenta

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really fantastic hotel located across the street from the West gate of Shibuya Station. Rooms are slightly larger than most typical Japanese hotels, so if you book a double for two people, you'll have plenty of space. Staff was very friendly and accommodating. The best part about its location is that either direction you went, you can avoid having to walk through Shibuya Crossing to get to the restaurants/stores or be on your way to Harajuku with a short walk.
Stayed 2 nights in Nov 2023
Response from Shibuya Tokyu REI Hotel, Manager on Jan 31, 2024
Thank you very much for staying at Shibuya Tokyu REI Hotel.Thank you so much for your wonderful review.We're thrilled to hear that you enjoyed your stay with us at our hotel near Shibuya Station.We would be happy to know if this trip became a fond memory for you all. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Sharmaine, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

IVAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Pros: - The hotel is conveniently located beside BIC Camera, Miyashita Park and near the station. - The staff werr very friendly and was always ready to assist when it’s time for check-in and check-out. Cons: - Room was too small even for a solo traveler. - Bathroom was moldy and trash cans were way too small. - Windows and walls were paper thin, because you can hear everyone’s voices and the outside noise especially late at night. - The TV was not really a TV, but a projector. Options were in Japanese and there’s no live cable channels to choose from. Overall, the hotel has seen better days like what others are saying in the reviews. I hope they can improve their facilities and amenities for a comfortable stay in the future.
Stayed 2 nights in Nov 2023
Response from Shibuya Tokyu REI Hotel, Manager on Jan 25, 2024
Thank you very much for staying at Shibuya Tokyu REI Hotel.Thank you very much for your kind words about staff. It was our pleasure to assist in making your stay comfortable.We apologize for any inconvenience caused by the room and facilities.Your feedback is valuable, and we'll address this issue to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back.

6/10 Okay

Chun Yin Kevin, Singapore

Liked: Staff & service
Close to shibuya shopping areas. Property is slightly older than expected. Staff are very friendly

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Shibuya Tokyu REI is ideal for anyone who wants to stay in central Shibuya, as it’s only a 2 minute walk from both Shibuya Station and the Shibuya Scramble Crossing. However, the room is amongst the smallest I’ve experienced in Tokyo. The air conditioning doesn’t seem to work because despite setting the room’s thermostat to 20 degrees celsius / high setting, the room was always quite warm and stuffy for our entire stay. This was made worse by the fact that windows in the room cannot be opened. All that hotel staff could offer was a rotating fan for the room, which helped a bit, but then also created the issue of pushing dust into our faces as we slept, as the room was not dusted properly. The staff are lovely though, and always helpful. The hotel also has a laundry room which is handy and well priced, however the washers didn’t seem to do a great job at cleaning our clothes, with dirt still visible on all of our socks and garments. Overall, our stay at Shibuya Tokyu REI was ok; not great, but not terrible.
Response from Shibuya Tokyu REI Hotel, Manager on Jan 12, 2024
Thank you very much for staying at Shibuya Tokyu REI Hotel.We sincerely apologize for any inconvenience caused by the room facilities and cleanliness. During the winter season, the indoor air conditioning is exclusively for heating, and if the room feels too hot, we can provide a fan upon request.We believe the issue of insufficient cleaning by the cleaning staff is important.We will take precautions to prevent such problems from occurring in the future.All the staff are looking forward to using your service again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was small, but clean and convenient to train station and plenty of eating options. I recommend getting the breakfast add-on. Lots of food to try!
Stayed 9 nights in Nov 2023
Response from shibuya Tokyu REI Hotel, Manager on Jan 9, 2024
Thank you for staying at Shibuya Tokyu REI Hotel.We are glad to hear that you enjoyed a wide variety of dishes at breakfast. We have prepared a menu of Japanese dishes that are favored by Japanese guests. Therefore, we believe our international guests can also enjoy the flavors of Japan.We are very much looking forward to welcoming you again.

6/10 Okay

Carl

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Let me start by saying the staff here are fantastic. So helpful and polite. I can't thank them enough. Unfortunately, this hotel has seen better days. The rooms are small and cramped for space. The climate control was unbearable. Even though there was a TV, there were no "live" tv channels available...only movies to purchase and information about the hotel and the wi-fi. It's location is extremely convenient to shopping, eating, and the Shibuya train station but unless you're only staying one night, I'd look for somewhere else to stay. We will be next time.
Stayed 4 nights in Nov 2023
Response from shibuya Tokyu REI Hotel, Manager on Jan 9, 2024
Thank you for staying at Shibuya Tokyu REI Hotel.Thank you very much for your kind words about staff. It was our pleasure to assist in making your stay comfortable.We apologize for any inconvenience caused by the room and facilities. Your feedback is invaluable as we strive to enhance our services. We hope to have the chance to provide you with a better experience during your next stay.

10/10 Excellent

Chelsea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the perfect location, 2 minute walk from Shibuya Crossing & the train station. The staff are all so nice and helpful
Stayed 7 nights in Nov 2023
Response from shibuya Tokyu REI Hotel, Manager on Dec 8, 2023
Thank you for choosing Shibuya Tokyu REI Hotel for your stay in Tokyo. We are delighted to hear that you enjoyed our convenient location and the friendliness of our staff. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (close to station), clean room, friendly helpful staff and strong water pressure for showers!
Stayed 4 nights in Nov 2023
Response from shibuya Tokyu REI Hotel, Manager on Dec 8, 2023
Thank you for choosing Shibuya Tokyu REI Hotel as your accommodation during your visit to Shibuya. We are delighted to hear that you found our location convenient and our staff friendly and helpful. We strive to provide excellent service to all our guests and we hope to welcome you back in the near future.

10/10 Excellent

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, the staff were polite and helpful and the location is so convenient to Shibuya Station and Crossing!
Stayed 5 nights in Nov 2023
Response from shibuya Tokyu REI Hotel, Manager on Dec 8, 2023
Thank you for staying at Shibuya Tokyu REI Hotel.Thank you for your kind review. We are delighted to hear that you found our staff polite and helpful, and that you enjoyed the convenient location near Shibuya Station and Crossing. We hope to welcome you back in the future.

6/10 Okay

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property was located very close to Shibuya station. The room was a bit dated but in clean condition. Staff was very friendly and accommodating. The AC did not work very well, but thankfully it was not too hot. We set the thermostat to 68F and I don't think it was able to cool below ~72F.
Stayed 3 nights in Oct 2023
Response from shibuya Tokyu REI Hotel, Manager on Dec 8, 2023
Thank you for choosing Shibuya Tokyu REI Hotel for your recent stay. We appreciate your kind words about our convenient location and friendly staff. We apologize for any inconvenience caused by the AC not functioning optimally during your stay. Your feedback is valuable, and we'll address this issue to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the location of this Hotel.
This hotel is convenient place to stay. Shibuya station is close by and lots of stores, restaurants and bars in walking distance. Rooms were clean and hotel staff very helpful and friendly.
Stayed 3 nights in Oct 2023
Response from shibuya Tokyu REI Hotel, Manager on Nov 25, 2023
Thank you for staying at Shibuya Tokyu REI Hotel.Thank you for the excellent review and posting the beautiful photo of Mount Fuji.I'm delighted that you enjoyed your trip in Japan and your stay at our hotel.We will continue our effort to provide the best service for our guests.We are looking forward to stay to our hotel again.

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, in the centre of Tokyo, steps from famous Shibuya Crossing and subway station. Highly recommended.
Stayed 4 nights in Oct 2023
Response from shibuya Tokyu REI Hotel, Manager on Nov 25, 2023
Thank you very much for having stayed at Shibuya Tokyu REI Hotel.Thank you very much for highly recommending our hotel. Our location is ideal for fully enjoying Tokyo. We would be delighted to welcome guests from all over the world and ensure they have a wonderful time. We are looking forward to stay to our hotel again.

10/10 Excellent

Yosmary

Stayed 7 nights in Aug 2023

10/10 Excellent

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Oct 2023