Ratings based on 3,149 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul, Korea

여러가지로 편리한 호텔입니다.

Posted Aug 30, 2015
수족관, 영화관이 호텔 내에... 시나타츠의 라멘, 돈부리도 만족. 시나가와역이 가까워 접근성도 만족.
4 out of 5
Recommended
for Everyone
by A verified traveler from us

Bathroom super small, dirty

Posted Aug 27, 2015
No signs indicating whrs what tower or wing. Fdsk couldn't find my name upon check in. Booked by expidia so room assign was too far, end of hallway. I guess its an old wing
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Fine location & nice staff

Posted Aug 27, 2015
Pros: Location and staffs
Cons: I feel the room is a little bit old.
I stayed 5 nights and the staffs were so kind and friendly. The room was a little bit small but OK for only me. The hotel is located near the station and there are so many restaurants around there.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Close proximity to Haneda Airport is good.

Posted Aug 27, 2015
Pros: See above.
Cons: See above.
Location: A gazillion things to do and see in this extremely busy and central location in Tokyo.
Shinagawa Prince Hotel is okay overall. Stayed during the busiest time of the summer, so it was VERY crowded and hectic. That was to be expected. The facilities are very nice, well-kept, clean, plentiful, almost "all-inclusive." My room was decent, but bed and chair uncomfortable. Room was clean, everything worked well, and room amenities were great. Downside: the staff at the front desk should receive more training in language and communicating with foreign tourists. Had trouble getting in touch with a relative via cell phone, and the young woman at the front desk (with "trainee" on her badge) was less than helpful and made no effort to find additional assistance from her colleagues. She could've offered to make the call for me, or ask for help from nearby co-workers but did not. Luckily, my relative arrived just then. I felt the trainee was somewhat dismissive of me as a hotel guest, because she didn't make an effort to try and understand what was needed. That was disappointing, when I saw many foreign guests at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

品川駅の正面

Posted Aug 24, 2015
Pros: 交通の便
羽田空港からのアクセスも京急を利用すれば乗り換えなしで品川まで着けました。駅の正面にあり、駅からの移動も問題ありませんでした。ホテルにはショッピングモールもありますし、コンビニもありました。うっかり忘れてきたものも、おそらくホテル内で手に入ると思います。非常に快適でした。
4 out of 5
Recommended
for Business Travelers
by A verified traveler from JAPAN

駅からやや遠いが快適なホテル

Posted Aug 17, 2015
値段相応でしょうか。週末泊で出張にはやや高い感じです、朝食も高いですね。 部屋は狭くもなく快適ですが・・・。
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

nice hotel close to sinagawa station

Posted Aug 15, 2015
Pros: breakfast is included , internet is included, location
Cons: so many rooms in one hotel and couple different front desk. need more signs.
confuse about north tower, east tower annex tower . we stayed north tower , but hard to find front desk.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from O.H

交通手段が、新幹線、航空機・・どちらの場合も大変便利 もしもどちらかが止まった時でも 移動に便利

Posted Aug 15, 2015
Pros: 駅近くなので コインロッカーを使わなくてもあずかって頂けるし 預けたり引き取ったりが簡単便利
Cons: 駅までの通路の石タイルが、スーツケースの人には、ガタガタして移動しにくいのと交差点までの間だけでも雨に濡れないと有難い
Location: 東京の観光名所などに 移動するのにも大変便利 浅草など乗り換えなしで行けちゃいます。
シングル利用には、文句がありません。コンビニ、スーパー、飲食店なども おひとりさまにも快適に過ごせます
3 out of 5
by A verified traveler from 静岡

メインタワーは素敵ですが

Posted Aug 15, 2015
Pros: 清潔感。
Cons: 窓のカーテンが開けづらく、暗い部屋で過ごす事が多かったです。 机の位置をずらすなどしてほしい。
Location: 品川駅から歩いてすぐで、とても利用しやすかった。
Nタワーはフロントも狭く、ビジネスホテルのようでした。 予約時に朝食の詳しい記載がなかったので、各レストランから選べるのかと思いきや、ラウンジで軽食のみの無料朝食だということをチェックイン時に知り、とてもショックでした。翌朝は、ラウンジには行かずに自費でハプナのブッフェを利用しました。 部屋は少し狭いながらもとてもきれいで、清潔感がありました。
2 out of 5
by A verified traveler

プールにがっかり

Posted Aug 14, 2015
ホテル自体は利便性が高く、さほど悪くない。でも部屋は狭いし、サービスも中途半端でビジネスホテルと大差ないなと感じた。子連れなのでプールつきに惹かれたが、プールがかなり期待はずれ。ルールが細かく、監視員に見張られている感じで全く楽しめなかった。子供が遊べるエリアが狭く設定され、そこから少しでもはみ出ると怒られる、の繰り返し。他の客はほとんど皆無だったにも関わらず、、。こんなだから誰も来ないし、私たちも二度と来ないと思いました。