Interior entrance

Reviews of Smile Hotel Tokyo Asagaya

2.5 out of 5
Smile Hotel Tokyo Asagaya
3-37-11 Asagaya Minami, Suginami-ku, Tokyo, Tokyo-to

Reviews

8.0

Very Good

Rating 10 - Excellent. 322 out of 1010 reviews" "
Rating 8 - Good. 438 out of 1010 reviews" "
Rating 6 - Okay. 181 out of 1010 reviews" "
Rating 4 - Poor. 47 out of 1010 reviews" "
Rating 2 - Terrible. 22 out of 1010 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yoshiyuki, Whippany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect but I would rather keep it secret.
Stayed 2 nights in Mar 2024
Response from Smile Hotel Tokyo Asagaya on Mar 27, 2024
Thank you for using Smile Hotel Tokyo Asagaya. We are glad that you were satisfied with your stay. We look forward to seeing you again.

8/10 Good

Desmond John

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from スマイルホテル東京阿佐ヶ谷 フロント 木村 on Feb 9, 2024
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 また今回のご滞在はご満足いただけたご様子で大変嬉しく存じます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

10/10 Excellent

Tuya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Smile Hotel Tokyo Asagaya on Feb 9, 2024
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are very pleased to hear that you were satisfied with your stay. All of our staff will continue to strive for better facilities and service. We look forward to your continued patronage of the Smile Hotel chain. We all look forward to welcoming you to our hotel again.

8/10 Good

Desmond John

Stayed 3 nights in Jan 2024
Response from スマイルホテル東京阿佐ヶ谷 フロント 木村 on Jan 22, 2024
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 また今回のご滞在はご満足いただけたご様子で大変嬉しく存じます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

10/10 Excellent

YOICHI

Stayed 1 night in Dec 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Dec 12, 2023
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 また今回のご滞在はご満足いただけたご様子で大変嬉しく存じます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

2/10 Terrible

Naomi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Dec 12, 2023
この度はスマイルホテル東京阿佐ヶ谷をご利用頂き誠にありがとうございます。またご多忙の中ご投稿も頂き重ねて御礼申し上げます。これからも皆様に快適にご利用頂けますようスタッフ一丸となって工夫と努力を重ねて参ります。またのご利用をスタッフ一同心よりお待ちしております。

6/10 Okay

KANAMARU

Stayed 1 night in Dec 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Dec 6, 2023
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 今回のご滞在はいかがでしたでしょうか。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

10/10 Excellent

Kolos

Stayed 2 nights in Nov 2023
Response from Smile Hotel Tokyo Asagaya on Dec 21, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are very pleased to hear that you were satisfied with your stay. All of our staff will continue to strive for better facilities and service. We look forward to your continued patronage of the Smile Hotel chain. We all look forward to welcoming you to our hotel again.

6/10 Okay

Chun Pong

Stayed 1 night in Nov 2023
Response from Smile Hotel Tokyo Asagaya on Dec 21, 2023
Thank you for staying at Smile Hotel Tokyo Asagaya. We hope you enjoyed your stay with us. Our staff will continue to strive for better facilities and service. We look forward to your continued patronage of the Smile Hotel chain. We all look forward to welcoming you again.

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Smile Hotel Tokyo Asagaya on Nov 21, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are very pleased to hear that you were satisfied with your stay. All of our staff will continue to strive for better facilities and service. We look forward to your continued patronage of the Smile Hotel chain. We all look forward to welcoming you to our hotel again.

6/10 Okay

kenji

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Over
Stayed 3 nights in Nov 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Nov 19, 2023
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 今回のご滞在はいかがでしたでしょうか。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Nov 18, 2023
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 また今回のご滞在はご満足いただけたご様子で大変嬉しく存じます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

8/10 Good

Brandon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Nov 12, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are also very happy to hear that you were satisfied with your stay. All of our staff will continue to strive to provide better facilities and services. We would like to thank our customers for their continued patronage of the Smile Hotel Chain. All of our staff are looking forward to your next visit.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but clean. We chose this hotel as it is literally next to Asagaya station. Very convenient location with shops and places to eat around the area. Front desk staff are friendly.
Stayed 1 night in Nov 2023
Response from Smile Hotel Tokyo Asagaya on Nov 8, 2023
Thank you for choosing Smile Hotel Tokyo Asagaya. Also, thank you once again for taking the time out of your busy schedule to post. All of our staff members are pleased to hear that you were satisfied with your recent visit. We will continue to strive to be a hotel that is loved by everyone. All of our staff are looking forward to your next visit.Smile Hotel Tokyo Asagaya Front Desk

8/10 Good

Yuen Man Lea

Stayed 1 night in Oct 2023
Response from Smile Hotel Tokyo Asagaya on Nov 4, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are also very happy to hear that you were satisfied with your stay. All of our staff will continue to strive to provide better facilities and services. We would like to thank our customers for their continued patronage of the Smile Hotel Chain. All of our staff are looking forward to your next visit.

10/10 Excellent

Tonja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit small as every hotel was, As this is Japanese style . But that does not take away from the Customer service, the staff was amazing. They were excellent with giving towels, anything you needed. Hotel 1 min walk to train stations, and dining, shopping, everything. The price was right for 4 days in Japan. I would recommend this hotel to anyone coming to visit Japan. I would give it a 10 out of 10.
Stayed 4 nights in Oct 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Nov 2, 2023
Thank you for staying at Smile Hotel Tokyo Asagaya.Also, we are glad to hear that you liked the hotel's friendly staff and the convenience of being near the station.All of our guest rooms are Western-style, but we apologize for the inconvenience caused by the feeling of being small.The size of the semi-double guest room is typical for a business hotel.If you would like a larger room, we would appreciate it if you could reserve a slightly larger room type such as a double or twin.All of our staff will continue to strive to provide better facilities and services.We would like to thank our customers for their continued patronage of the Smile Hotel Chain.

10/10 Excellent

Jerick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciate the hotel is near the train station and close by to many stores and places to eat. It is also close to many parts of Tokyo that most tourists visit, but away enough that you don't feel overwhelmed by so many people like in other areas.
Stayed 4 nights in Oct 2023
Response from スマイルホテル東京阿佐ヶ谷 徳永 on Oct 26, 2023
Thank you for using Smile Hotel.Thank you very much for your feedback.We look forward to seeing you again.Smile Hotel Tokyo Asagaya

8/10 Good

Leong

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Oct 2023
Response from Smile Hotel Tokyo Asagaya on Oct 8, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are also very happy to hear that you were satisfied with your stay. All of our staff will continue to strive to provide better facilities and services. We would like to thank our customers for their continued patronage of the Smile Hotel Chain. All of our staff are looking forward to your next visit.

8/10 Good

Kyoko

Stayed 3 nights in Sep 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Sep 30, 2023
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 また今回のご滞在では及第点はいただけたご様子で何よりでございます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

10/10 Excellent

yoshiyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel for me when staying in Tokyo.
Stayed 2 nights in Sep 2023
Response from スマイルホテル東京阿佐ヶ谷 木村 on Sep 26, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are also very happy to hear that you were satisfied with your stay. All of our staff will continue to strive to provide better facilities and services. We would like to thank our customers for their continued patronage of the Smile Hotel Chain. All of our staff are looking forward to your next visit.

10/10 Excellent

Ho Ka

Stayed 3 nights in Sep 2023
Response from Smile Hotel Tokyo Asagaya on Oct 27, 2023
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 また今回のご滞在はご満足いただけたご様子で大変嬉しく存じます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

10/10 Excellent

SAKURAI

Stayed 1 night in Sep 2023
Response from スマイルホテル東京阿佐ヶ谷 木村 on Sep 26, 2023
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 また今回のご滞在はご満足いただけたご様子で大変嬉しく存じます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

8/10 Good

Kyoko

Stayed 1 night in Sep 2023
Response from スマイルホテル東京阿佐ヶ谷 木村 on Sep 26, 2023
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 また今回のご滞在では及第点はいただけたご様子で何よりでございます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

10/10 Excellent

Ho Ka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 28 nights in Aug 2023
Response from スマイルホテル東京阿佐ヶ谷 木村 on Sep 22, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are also very happy to hear that you were satisfied with your stay. All of our staff will continue to strive to provide better facilities and services. We would like to thank our customers for their continued patronage of the Smile Hotel Chain. All of our staff are looking forward to your next visit.

10/10 Excellent

MIN-KUNG

Stayed 1 night in Sep 2023
Response from スマイルホテル東京阿佐ヶ谷 木村 on Sep 22, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are also very happy to hear that you were satisfied with your stay. All of our staff will continue to strive to provide better facilities and services. We would like to thank our customers for their continued patronage of the Smile Hotel Chain. All of our staff are looking forward to your next visit.

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from スマイルホテル東京阿佐ヶ谷 徳永 on Sep 21, 2023
Thank you for your feedback.We look forward to seeing you again

10/10 Excellent

Ola

Stayed 8 nights in Sep 2023
Response from スマイルホテル東京阿佐ヶ谷 木村 on Sep 19, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are also very happy to hear that you were satisfied with your stay. All of our staff will continue to strive to provide better facilities and services. We would like to thank our customers for their continued patronage of the Smile Hotel Chain. All of our staff are looking forward to your next visit.

10/10 Excellent

Ho Ka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Sep 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Sep 14, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya. We are also very happy to hear that you were satisfied with your stay. All of our staff will continue to strive to provide better facilities and services. We would like to thank our customers for their continued patronage of the Smile Hotel Chain. All of our staff are looking forward to your next visit.

8/10 Good

Kazuo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from スマイルホテル東京阿佐ヶ谷 徳永 on Sep 14, 2023
この度は、スマイルホテル東京阿佐ヶ谷にご宿泊いただきまして誠にありがとうございます。また、貴重なお時間の中ご感想をお寄せくださり重ねて御礼申し上げます。今後ともお客様にご満足いただけるサービスでお迎えできるよう、より一層努めて参ります。今後ともご愛顧賜りますようお願い申し上げます。

10/10 Excellent

YOSHIMASA

Stayed 1 night in Sep 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Sep 14, 2023
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 また今回のご滞在はご満足いただけたご様子で大変嬉しく存じます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

8/10 Good

Houseago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable stay
Stayed 3 nights in Aug 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Sep 3, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya.We are very pleased to hear that you were satisfied with your stay.We look forward to welcoming you again.

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Smile Hotel Tokyo Asagaya on Sep 2, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya.We are very pleased to hear that you were satisfied with your stay.We look forward to welcoming you again.

10/10 Excellent

Patrick, South San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to train station, several eating options, convenience stores near by and some shopping
Stayed 7 nights in Jul 2023
Response from Smile Hotel Tokyo Asagaya on Sep 2, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya.We are very pleased to hear that you were satisfied with your stay.We look forward to welcoming you again.

8/10 Good

Jian

Stayed 1 night in Aug 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Sep 17, 2023
Thank you very much for staying at Smile Hotel Tokyo Asagaya.We are very pleased to hear that you were satisfied with your stay.We look forward to welcoming you again.

10/10 Excellent

HAYASHI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front stuffs were very nice and friendly!!
Stayed 4 nights in Aug 2023
Response from スマイルホテル東京阿佐ヶ谷 フロント大木 on Aug 17, 2023
Thank you for using Smile Hotel Tokyo Asagaya. Also, your kind words about our staff are very encouraging. Encouraged by the words of our customers, all the staff will continue to strive for better facilities and services every day. We would like to ask our customers for their continued patronage of the Smile Hotel Chain.

10/10 Excellent

HAYASHI

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方が本当に良い方で色々お世話になりました。また滞在したいと思います。ありがとうございました!
Stayed 3 nights in Aug 2023
Response from スマイルホテル東京阿佐ヶ谷 フロント 木村 on Aug 15, 2023
この度はスマイルホテル東京阿佐ヶ谷をご利用頂き誠にありがとうございます。またスタッフへのあたたかいお言葉、大変励みとなります。お客様からのお言葉を励みに引き続き、スタッフ一同、より良い施設・サービスを目指し、日々邁進して参ります。お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜りますようお願い申し上げます。

10/10 Excellent

Patrick, South San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are very kind and helpful. Its a quick walk to several restaurants just in front of the hotel and also a convenience store. During the day there is a shopping mat within 5 min walk to a mall and shops of all kinds. Best of all the train station is also 5 min walk away!
Stayed 6 nights in Jul 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Jul 29, 2023
Thank you for staying at Smile Hotel Tokyo Asagaya this time.In addition, it is great to hear that you were satisfied with the convenience of the station and the staff's response.We will continue to work hard to improve our facilities and services.We would like to ask our customers for their continued patronage of the Smile Hotel Chain.All the staff are looking forward to your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Jul 7, 2023
この度は、スマイルホテル東京阿佐ヶ谷にご宿泊いただきまして誠にありがとうございます。また、ご宿泊の感想をお寄せいただきましたことに重ねて御礼申し上げます。今後ともお客様にご満足いただけるサービスでお迎えできるよう、より一層努めて参ります。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

8/10 Good

Russell

Liked: Staff & service
Convenient location, next to the train station
Stayed 3 nights in Jun 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Jun 12, 2023
この度は、当スマイルホテル東京阿佐ヶ谷へご宿泊いただきましてありがとうございます。お客様のご感想通り、当ホテル周辺には急なご宿泊でもお困りにならない環境が整っているかと存じます。引き続き、立地に甘んじることなく、より良い施設・サービスを目指し、スタッフ一同努めて参ります。お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜りますようお願い申し上げます。

8/10 Good

Pak kut

Liked: Cleanliness, staff & service, property conditions & facilities
it's convenient to commute around. phone charges are outrageous, I just used once to make a local call, the bill came more than 1400 💴
Stayed 3 nights in May 2023
Response from Smile Hotel asagaya on Jun 2, 2023
Thank you very much for using Smile Hotel Tokyo Asagaya.We are sorry that we could not meet your expectations during your stay.

2/10 Terrible

Brett

Disliked: Property conditions & facilities
The room smelled awful and the bathroom looked unclean
Stayed 1 night in May 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on May 25, 2023
We apologize for the inconvenience caused by the smell of UB.We take your comments very seriously and will share them with our cleaning staff for further improvement.

10/10 Excellent

PAWAN

Stayed 1 night in May 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on May 31, 2023
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 また今回のご滞在はご満足いただけたご様子で大変嬉しく存じます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

10/10 Excellent

Arsenio, Gilroy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small (as expected) but all the amenities are there. It's walking distance(literally steps away) to Asagaya Train Station. Plenty of dining around.
Stayed 3 nights in Apr 2023
Response from スマイルホテル東京阿佐ヶ谷 フロント 木村 on Apr 24, 2023
Thank you for staying at Smile Hotel Tokyo Asagaya. It is great to hear that you liked the convenience of our location near the station. Our hotel is a 1-minute walk from JR Asagaya Station and is used as a base for business and sightseeing in Tokyo. We will continue to strive for better facilities and services without being satisfied with the location. We would like to ask our customers for their continued patronage of the Smile Hotel Chain. All the staff are looking forward to your next visit.

6/10 Okay

Petty

Traveled with family
Liked: Staff & service, property conditions & facilities
It was an OK stay
Just the timing is not right with our stay because they were switching the air-conditioning system. The fridge is very small. It is difficult to put a few items in it. The faucet on the basin is dirty. The wifi is not working well either.
Stayed 3 nights in Apr 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Apr 12, 2023
Thank you for staying at Smile Hotel Tokyo Asagaya this time. Thank you again for your valuable opinion.Regarding WiFi, there is a possibility that it was a temporary problem, but there is no abnormality at this time.We will use your comments regarding the heating and cooling as a reference for future operations.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Apr 26, 2023
この度はスマイルホテル東京阿佐ヶ谷へご宿泊いただき誠にありがとうございます。 また今回のご滞在はご満足いただけたご様子で大変嬉しく存じます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

10/10 Excellent

Keisuke, Honolulu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall quality was good and the price was very reasonable.
Stayed 1 night in Mar 2023
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Mar 7, 2023
この度は、当スマイルホテル東京阿佐ヶ谷へご宿泊いただき、誠にありがとうございます。 又、今回のご滞在は、コストパフォーマンス、全体的なサービスにご満足いただけたご様子で大変嬉しく存じます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

8/10 Good

Kenji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Dec 10, 2022
この度は、当スマイルホテル東京阿佐ヶ谷へご宿泊いただき、誠にありがとうございます。 又、今回のご滞在では及第点をいただけたご様子で何よりでございます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

8/10 Good

Kenji

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022
Response from スマイルホテル東京阿佐ヶ谷 支配人 青木 on Dec 10, 2022
この度は、当スマイルホテル東京阿佐ヶ谷へご宿泊いただき、誠にありがとうございます。 又、今回のご滞在では及第点をいただけたご様子で何よりでございます。 引き続き、より良い施設・サービスを目指し、スタッフ一同努めて参ります。 お客様におかれましては、スマイルホテルチェーンへの変わらぬご愛顧を賜わりますようお願い申し上げます。 スタッフ一同、お客様の又のご来館を心よりお待ち申し上げております。

6/10 Okay

ChenFei

Traveled with family
Liked: Cleanliness, staff & service
General ok
Everything is ok only the staff cannot speak English at all, one more thing when friends come to visit me, the hotel have no parking aera
Stayed 2 nights in Apr 2022
Response from Smile Hotel Tokyo Asagaya on Apr 14, 2022
Thank you for reviewing us and we appreciate your feedback. Also, we apologize for the defects during your recent visit. To ensure your comfortable experience here next time, we will improve our service as soon as possible. We look forward to your next visit.

8/10 Good

James

Business traveler
Stayed 1 night in Oct 2021
Response from スマイルホテル東京阿佐ヶ谷 フロント on Oct 6, 2021
この度は、スマイルホテル東京阿佐ヶ谷にご宿泊いただきまして誠にありがとうございます。 また、ご宿泊の感想をお寄せいただきましたことに重ねて御礼申し上げます。 今後ともお客様にご満足いただけるサービスでお迎えできるよう、より一層努めて参ります。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。