Ratings based on 332 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5

This traveler left a rating score only Posted May 21, 2016 on Hotels
4 out of 5
by Hugh

This traveler left a rating score only Posted Apr 22, 2016 on Hotels
3 out of 5
by Chueh Lun from Taiwan

Posted Apr 6, 2016 on Hotels
3 out of 5
by Francis from California

Good Location but no cool air conditioner.

Posted Apr 5, 2016 on Hotels
No bad, but the price is right. Good thing the weather is still cold at the time because I didn't see a temperature control for cool air oly heater, I just open the window instead.
1 out of 5
by A verified traveler


Posted Mar 31, 2016 on Hotels
We booked 2 non smoking twin rooms from 23 ~ 26 Mar 2016 and from 27 ~ 28 Mar 2016 due to our traveling schedule. During the first check-in, we were told that we need to open the windows if we want cool air as they only provide heating function during this season. However, one of the rooms provided didn't have any window, only a glass panel. It was very very stuffy in it. Upon request, they changed the room for us. However, during our 2nd check-in on 27 Mar, they gave us the same room 372 without window again! They couldn't change room as all the rooms were occupied. They told us that they would refund us on 27 Mar. However, on 28 Mar, they told us they would not be refunding us and want us to write to Hotels.com instead about the refund. We won't go back to this hotel or recommend this hotel to our friends. After this bad experience, I take negative reviews seriously in my future hotel bookings in Japan.
4 out of 5
by Celine from Singapore

Excellent location

Posted Mar 6, 2016 on Hotels
Location was excellent. Tokyo metro was 2 mins from the hotel. Room had a comfortable bed however pillow was too hard and flat. Room was very small, bed is just nice for small size asian like us. Abit squeezy but can make do. Half an hour walking distance to tsukiji market which is convenient to visit the tuna auction when there is no transportation available. Wifi is good and fast and convenient. Overall experience is ok. Staff can speak little English but some of them was inpatient to answer my questions and shoo me off with an answer.
3 out of 5
by JUI-FANG from 台灣

Posted Mar 3, 2016 on Hotels
3 out of 5
by JÖhn from hong kong


Posted Mar 1, 2016 on Hotels
雖然好近地鐵站 但由東京站坐東西線去 要行一大段路 到了茅場町 還要行多個月台 才能到地面
4 out of 5
by A verified traveler

Custo beneficio

Posted Feb 22, 2016 on Hotels
Bom custo beneficio. Os únicos problemas foi a internet que não pegava no quarto e o tamanho do quarto casal, bem apertado.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 21, 2016 on Hotels