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Reviews of Solaria Nishitetsu Hotel Ginza

3.5 out of 5
Solaria Nishitetsu Hotel Ginza
4-9-2 Ginza, Chuo-ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 518 out of 927 reviews" "
Rating 8 - Good. 338 out of 927 reviews" "
Rating 6 - Okay. 52 out of 927 reviews" "
Rating 4 - Poor. 14 out of 927 reviews" "
Rating 2 - Terrible. 5 out of 927 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

masayuki

Stayed 2 nights in Feb 2024
Response from ソラリア西鉄ホテル銀座 松田 on Mar 25, 2024
この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。今回のご宿泊におきましては当館へ高い評価を下さり感謝いたしております。今後のご宿泊におきましてもお客様にご満足いただけます様にスタッフ一同これからも精進して参ります。お忙しいところ、ご投稿をいただき重ねて御礼申し上げます。またのご来館をお待ちしております。

10/10 Excellent

Ying

Stayed 2 nights in Dec 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Dec 30, 2023
Thank you very much for staying at Solaria Nishitetsu Hotel Ginza.Thank you very much for rating our hotel highly.All of our staff will continue to work hard to ensure customer satisfaction.Thank you once again for taking your valuable time out of your busy schedule to post.I look forward to meeting again.

8/10 Good

Gretchen

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Go-to Hotel in Ginza
Pros: 1) Location. In the heart of main Ginza shopping area, a few steps to metro station (Matsuya entrance) and Haneda Express station (Higashi-Ginza), surrounded by restaurants and convenient stores. 2) Staff - friendly, helpful, accommodating, fluent in English 3) Has a wall partition between room and bathroom. Other hotels have a glass partition. 4) Wheelchair-accessible—with a slope at hotel entrance and no steps in rooms/bathroom. Cons: 1) Cleanlinese - dusty shelves 2) Aircon not too cold
Stayed 4 nights in Dec 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Dec 16, 2023
Thank you very much for choosing Solaria Nishitetsu Hotel Ginza.Thank you very much for your kind words of praise regarding our location and facilities.We are also encouraged by your words of praise for our staff.However, we sincerely apologize for any discomfort you may have experienced with the cleaning and air conditioning. We will take your comments into consideration as we work to make improvements.All of us at Solaria Nishitetsu Ginza will continue to strive to meet your expectations.Thank you very much for taking time out of your busy schedule to send us your message.We sincerely look forward to welcoming you again.

10/10 Excellent

Robert

Stayed 3 nights in Nov 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Nov 24, 2023
Thank you very much for choosing Solaria Nishitetsu Hotel Ginza.Thank you very much for your high evaluation of our hotel.All of our staff will continue to make every effort to satisfy our guests.Thank you very much for taking time out of your busy schedule to leave us a message.We sincerely look forward to welcoming you again.

10/10 Excellent

Sarah

Stayed 1 night in Nov 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Nov 24, 2023
Thank you very much for choosing Solaria Nishitetsu Hotel Ginza.Thank you very much for your high evaluation of our hotel.All of our staff will continue to make every effort to satisfy our guests.Thank you very much for taking time out of your busy schedule to leave us a message.We sincerely look forward to welcoming you again.

10/10 Excellent

Demetra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location near subway, Kubuki theater and Imperial Palace. Clean & quiet room. Staff helpful.
Stayed 2 nights in Oct 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Oct 27, 2023
Thank you very much for staying at Solaria Nishitetsu Hotel Ginza.We would like to thank you for your compliments regarding our hotel's location and rooms during your stay.All of our staff will continue to work hard to ensure customer satisfaction.Thank you once again for taking your valuable time out of your busy schedule to post.I look forward to meeting again.

8/10 Good

Edward

Traveled with partner
Liked: Amenities
Hotel had great location and staff, not fancy, but very good for a reasonable price. The only minor negative was the fact that we could not open the setting area curtains and felt like a cocoon.
Stayed 3 nights in Oct 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Oct 14, 2023
Thank you very much for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that you complimented our hotel's location and staff during your stay.However, we apologize for the inconvenience caused regarding the curtains in your guest room. We will do our best to improve.All of our staff will continue to work hard to ensure customer satisfaction.Thank you once again for taking your valuable time out of your busy schedule to post.I look forward to meeting again.

8/10 Good

Pascale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small and a little outdated but it was still confortable and convenient
Stayed 6 nights in Oct 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Oct 10, 2023
Thank you very much for staying at Solaria Nishitetsu Hotel Ginza.We would like to thank you for your compliments about our hotel during your stay.All of our staff will continue to work hard to ensure that our guests are satisfied with their future stays.Thank you again for taking the time out of your busy schedule to post.We look forward to seeing you again.

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel is very fantastic very well situated everything is close. The personal of the hotel are kind and very helpful. Specifically at the front desk Sean Zokirov . I recommend this hotel 100%
Stayed 1 night in Aug 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Aug 13, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel was useful for your stay.We would also like to thank you for your compliments regarding the service provided by our hotel staff.I would also like to extend my warmest regards to Sean Zokiroff.We will continue to do our best to satisfy our customers.Thank you for posting your comment.looking forward to seeing you coming again.

10/10 Excellent

odona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice , convenient to shopping , restaurants and train stations. Staff are very nice and friendly. Highly recommended .
Stayed 7 nights in Jun 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Jul 8, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We would like to thank you again for your compliments regarding the location of our hotel and the friendliness of our staff.We will continue to do our best to satisfy our customers.Thank you for posting your comment.looking forward to seeing you coming again.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time going to this hotel, last time was in 2019 and a few things have changed. No longer are you given little plastic bottles of shampoo or individual soap bars. Amenities are downstairs and you can take what you need. Soap, shampoo are in large bottles, so only needs to be replaced as needed. I'm sure there's some cost cutting measures mixed in there, but I personally prefer this as it avoids clutter and cuts down on needless plastic. The hotel is still the same though with friendly staff (they now speak more English), clean and working facilities and very comfy beds. Also the hotel is located just a couple blocks from two major shopping areas for easy pick up of meals, one block away from two major convenient stores, many restaurants around and just a walk up the street to any subway (Tokyo Metro, etc) station. The walk to the JR station is much further, around 10 minutes, but still very doable! I will go definitely go back next year!
Stayed 11 nights in Jun 2023
Response from SolariaNishitetsuHotelGinza Matsuda on Jul 1, 2023
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We look forward to seeing you soon on your next visit.

10/10 Excellent

Angelica, Stuart

Stayed 4 nights in Jun 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Jul 8, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for posting a high evaluation of our hotel.We will continue to do our best to satisfy our customers.Thank you for posting your comment.looking forward to seeing you coming again.

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, small rooms - but normal size for Tokyo. I booked a smoking room (my mistake), so the smell wasn’t great.
Stayed 2 nights in May 2023
Response from Solaria NishitetsuHotelGinza Matsuda on May 26, 2023
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect stay, so accessible
Stayed 4 nights in May 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on May 18, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for giving us a very high evaluation this time.All the staff will do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Goon Cheng, Singapore

Stayed 1 night in May 2023
Response from ソラリア西鉄ホテル銀座 松田 on May 29, 2023
この度はソラリア西鉄ホテル銀座にご応募いただきまして誠にありがとうございます。今回のご宿泊では当館に大変高い評価を下さり感謝いたしております。今後のご宿泊におきましてもお客様にご満足いただけます様にスタッフ一同これからも精進して参ります。お忙しいところ、ご投稿をいただき重ねてお礼申し上げます。またのご来館をお待ちしております。

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is absolutely great. Just a brief walk from subway station and in the center of Ginga shopping area Staff is absolutely great. Japanese style mini room with great comfortable bed and luxury bedding. Shower and tub is awesome as in all hotels here. The hotel is a bit outdated and my need some small facelift in some areas, but in overall it is a great option for your stay. One things to remember when traveling to Japan and it is supper important: PACK LIGHT. Forget about large suitcases where you take most of your closet belongings on your journey. You will have trouble fitting into most places and moving around if utilizing trains and subways since all in Japan is very small.... Expendable carryon suitcase and a good backpack did all for me and should it in most cases for you....
Stayed 1 night in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on May 3, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you very much for your compliments regarding our hotel location and guest rooms.We will continue to devote ourselves to all the staff so that our customers can be satisfied.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

10/10 Excellent

diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in the heart of Ginza, close to several metro stations and lots of dining options. Restaurant at the hotel serves wonderful breakfast and the staff is amazingly helpful and polite. Beds are very comfortable and I would stay here again.
Stayed 2 nights in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Apr 19, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your compliments regarding our location and breakfast.In addition, I am very happy to hear the words of praise for the staff.We will continue to devote ourselves to all the staff to satisfy our customers.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

8/10 Good

Toshio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service
Stayed 2 nights in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Apr 19, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your kind words of appreciation for our staff.All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Lee

Stayed 1 night in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Apr 19, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.All the staff are very encouraged by the high evaluation of our hotel.We will continue to devote ourselves to all the staff to satisfy our customers.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

8/10 Good

Raphael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay in Ginza near several train lines. The rooms are clean and quite big. Staff is helpful.
Stayed 4 nights in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Apr 19, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel is useful to you.In addition, all the staff are very encouraged by the words of praise for the rooms and staff of the hotel.All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Sachi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 1 night in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Apr 13, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your positive comments regarding the location of our hotel during your stay.We will continue to devote ourselves to all the staff to satisfy our customers.Thank you for your comment.looking forward to seeing you coming again.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from ソラリア西鉄ホテル銀座 松田 on Apr 13, 2023
この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。今回のご宿泊におきましては当館への大変高い評価を下さり感謝いたしております。今後のご宿泊におきましても、同様の評価をいただけます様にスタッフ一同これからも頑張って参ります。お忙しいところ、ご投稿をいただき重ねてお礼申し上げます。またのご来館をお待ちしております。

10/10 Excellent

Maria Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Solaria Nishitetsu Ginza and we plan to book here again on our next visit. The location is perfect.
Stayed 4 nights in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Apr 13, 2023
Thank you for your continued patronage of Solaria Nishitetsu Hotel Ginza.Thank you for your positive comments regarding the location of our hotel during your stay.We will continue to devote ourselves to all the staff so that our customers can be satisfied.Thank you for your comment.looking forward to seeing you coming again.

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solaria was in the perfect location and room for our first night in Tokyo. The team was very helpful from check-in to showing us amenities, storing luggage and umbrellas for the rainy day. Bathrooms were amazing and the bean pillows were a delight!
Stayed 1 night in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Apr 13, 2023
Thank you for your continued patronage of Solaria Nishitetsu Hotel Ginza.Thank you for your kind words regarding the location of our hotel and the service of our staff during your stay.Also, I am very happy to hear that you were able to relax in the bath in your room.We will continue to devote ourselves to all the staff so that our customers can be satisfied.Thank you for your comment.looking forward to seeing you coming again.

10/10 Excellent

Nat

Stayed 4 nights in Apr 2023
Response from ソラリア西鉄ホテル銀座 松田 on May 3, 2023
この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。今回のご宿泊では当館への大変高い評価を下さり感謝いたしております。今後のご宿泊におきましても同様の評価をいただけます様にスタッフ一同精進して参ります。お忙しいところ、ご投稿をいただき重ねてお礼申し上げます。またのご来館をお待ちしております。

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from ソラリア西鉄ホテル銀座 松田 on Apr 13, 2023
この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。今回のご宿泊におきましては当館への大変高い評価を下さり感謝いたしております。今後のご宿泊におきましても、お客様にご満足いただけます様にスタッフ一同頑張って参ります。お忙しいところ、ご投稿をいただき重ねてお礼申し上げます。またのご来館をお待ちしております。

8/10 Good

Denyse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location of the hotel which was excellent. Please provide a better pillow. The one we had was so flat and without much substance for a restful sleep. Thanks
Stayed 3 nights in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Apr 6, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you very much for praising the location of our hotel.However, we apologize for the inconvenience caused by the pillows.We will continue to make improvements based on your feedback.We will continue to devote ourselves to all the staff so that our customers can be satisfied.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

8/10 Good

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, location and service
Stayed 4 nights in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Apr 6, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We would also like to thank you for your compliments regarding our hotel location and staff.I am glad that you had a comfortable stay.We will continue to strive to satisfy our customers.Thank you for your feedback.looking forward to seeing you coming again.

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Apr 3, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy to hear that you had a comfortable stay.We will continue to devote ourselves to all the staff so that you can be satisfied in the future.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great location. Staff fabulous. Very comfortable
Stayed 4 nights in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Apr 3, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy to hear that you had a comfortable stay.We would also like to thank you for your kind words of appreciation for our staff.We will continue to devote ourselves to all the staff so that you can be satisfied in the future.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

10/10 Excellent

Raymond

Stayed 3 nights in Mar 2023
Response from ソラリア西鉄ホテル銀座 松田 on Mar 23, 2023
この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。今回のご宿泊におきましては、当館への高い評価を下さり感謝いたしております。今後のご宿泊におきましてもお客様にご満足いただけます様にスタッフ一同頑張って参ります。お忙しいところ、ご投稿をいただき重ねてお礼申し上げます。またのご来館をお待ちしております。

10/10 Excellent

PAUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Mar 17, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your high evaluation this time.We will continue to devote ourselves to all the staff so that our customers can be satisfied.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

10/10 Excellent

Thanh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, small room with a reasonable price . Recommended
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Feb 19, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We would like to thank you for your compliments regarding our location and guest rooms during your recent stay.All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Hiroko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4th time stying Solaria Ginza Nd they never disappoint me! So i Joined membership this time.
Stayed 3 nights in Feb 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Feb 19, 2023
Thank you for your patronage of Solaria Nishitetsu Hotel Ginza.Thank you very much for your kind words of praise for our hotel, and all the staff will be very encouraged for your future stay.We would also like to thank you for becoming a member of our hotel.All the staff will continue to do their best so that we can meet the expectations of our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

8/10 Good

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, very clean carpets in room,nice size , excellent location and friendly and helpful reception. The only complaint and oddity I have is that the TV had not one English or French or anything programs just Japanese TV which seems disrespectful to the mostly tourist who stay that was so weird.
Stayed 3 nights in Jan 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Feb 5, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We would like to thank you for your compliments regarding our hotel location and staff service during your recent stay.However, please accept my sincere apologies for the disappointment you experienced with the TV in your room. We will do our best to improve based on your feedback.All the staff will do their best to satisfy our customers in the future, so we appreciate your patronage.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Location location. Excellent room and comfortable bed. Comparable to 4.5 * i stayed at other countries. Japanese worth ethics and cleanliness are on displayed here. Looking forward to stay again very soon. Thank you
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Jan 21, 2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your kind words of praise for our hotel during your stay. All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

8/10 Good

SHU XIAN

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite, friendly and efficient in great location.
Brilliant location. Amazing staff.
Stayed 2 nights in Nov 2022
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Dec 4, 2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your kind words of praise for our hotel during your stay.All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Chelsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Hotel is conveniently located near Ginza station and an easy walk to Tsukiji market. It was great being able to swing by our hotel to drop off any shopping we did in the area. Hotel staff was great and very helpful in coordinating shipping our bags to our next hotel in a different city.
Stayed 3 nights in Nov 2022
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Dec 2, 2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel was useful for your stay this time.Also, thank you for your compliments to our hotel staff.All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

8/10 Good

Nobuyuki

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Good location for shopping
Good location for shopping. No gym is minus point. Public Area ( inside elevator ) was not clean all day. House man needed.
Stayed 3 nights in Nov 2022
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Nov 27, 2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel was useful for your stay this time.However, I would like to sincerely apologize for the inconvenience caused by the cleaning.We will do our best to improve based on your feedback.All the staff will continue to do their best to satisfy our customers in future stays.We are looking forward to seeing you again.

8/10 Good

Cleofe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ginza shops and train stations.
Stayed 2 nights in Nov 2022
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Nov 27, 2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel was useful for your stay this time.All the staff will continue to do their best to satisfy our customers in future stays.We are looking forward to seeing you again.

8/10 Good

Cleofe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ginza shops and train stations.
Stayed 4 nights in Nov 2022
Response from Solaria Nishitetsu Hotel Ginza Matsuda on Nov 27, 2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel was useful for your stay this time.All the staff will continue to do their best to satisfy our customers in future stays.We are looking forward to seeing you again.Solaria Nishitetsu Hotel Ginza Matsuda

10/10 Excellent

Patrick, Livermore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and amenities. Breakfast was nice. Clean hotel in Ginza area with lots of shops and restaurants plus close to the Tokyo station.
Response from ソラリア西鉄ホテル銀座 松田 on Nov 13, 2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza. Thank you for your kind words of praise for our hotel during your stay. All the staff will continue to do their best to satisfy our customers in future stays. Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Olivia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from ソラリア西鉄ホテル銀座 松田 on Jul 16, 2022
Olivia 様 この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。 今回は当館に対し大変高い評価を下さり感謝いたしております。 今後のご宿泊でも同様の評価をいただく事が出来ます様にこれからも頑張って参ります。 またのご来館をお待ちしております。

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 7 nights in Jun 2022
Response from Solaria Nishitetsu Hotel Ginza Ishigaki on Jul 3, 2022
Thank you very much for staying and reviewing with us. We look forward to seeing you again. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry nice and clean hotel. One of the nicest breakfast I had in Tokyo.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 7 nights in Mar 2020

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Solaria Nishitetsu Hotel Ginza on Mar 11, 2020
Thank you so much for posting your review. We are delighted you enjoyed your stay with us. We look forward to your next visit when your plans return you to Tokyo. Best regards,Office manager.

10/10 Excellent

gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay excellent services
Excellent service. Nothing was too difficult. Generous amenities. Excellent location , much better than staying in areas such as Shinjuku. Quieter and yet surrounded by shops and restaurants.
Stayed 3 nights in Jan 2020
Response from Solaria Nishitetsu Hotel Ginza on Feb 3, 2020
Dear Valid Guest. Thank you for taking your time to share your experience. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel. Best wishes, Office manager.

8/10 Good

Preksha

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2019
Response from Solaria Nishitetsu Hotel Ginza on Jan 10, 2020
Dear Valid Guest. Thank you for rating your stay with us. I hope you have enjoyed your stay. We look forward to your next visit when your plans return you to Tokyo. Best regards, Office Manager