Ratings based on 683 Verified Reviews

3.7 out of 5
84% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 20, 2017
We stayed at the higher floor (the renovated part), and space was fairly limited - as expected by Japanese standards. About 10min walk to Ikebukuro Station (with 2 kids), although a section can be navigated underground via the shopping centre, handy when the weather is inclement. Hotel is situated within Sunshine City complex - has all the shopping covered, including things for kids to do (planetarium, aquarium, video games themed centre, etc) FamilyMart (small convenience store) at ground floor close to the lobby, comes in handy to stock up on daily items and snacks for the kids. Staff's English proficiency is variable, although they seem to have staff who can speak Mandarin fluently.
Comment from Hotel Management
Apr 30, 2017 by Sunshine City Prince Hotel, Hotel Management
Thank you for staying at Sunshine City Prince Hotel. Furthermore, thank you for posting your thoughts on your stay. We are very pleased that you were satisfied with the cleanliness of the guest room. Regarding the elevator, we apologize for the inconvenience it caused you. We appreciate your valuable opinion, and we will strive to further improve our service. We look forward to your next stay with us. Sunshine City Prince Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Rooms got to have enough ventilation.

Posted Apr 13, 2017
Pros: The staff are helpful.
Cons: Need a better ventilation in the room specially during summer time.
Location: Good location.
The hotel is in the nice location, and there is no problem about food. There is a lot of restaurant around the hotel and there is a lot of shopping store around the hotel location.
Comment from Hotel Management
May 1, 2017 by Kiyokatsu Suzuki Manager of Reservations , Hotel Management
Thank you very much for staying at Sunshine City Prince Hotel. We also thank you for posting your thoughts on your stay. We are very pleased that you were satisfied with the hotel's location and the staff's service. Regarding your room's ventilation, we apologize for your trouble and inconvenience. To control the temperature in your room, we suggest borrowing an electric fan, so please request one from the staff the next time that you staff with us. Our staff sincerely hope that you will stay at our hotel again in the future. Sunshine City Prince Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2017
Love that this hotel is connected to the shopping mall and just about 12 mins walking distance away from Ikebukuro Station. Also love that this hotel is a stop for the limousine bus from the airport.
Comment from Hotel Management
Apr 17, 2017 by Sunshine City Prince Hotel, Hotel Management
Thank you for choosing to stay at Sunshine City Prince Hotel during your visit to Japan. Your evaluations were truly appreciated, and we're happy you enjoyed your stay at our Hotel. It's comments like yours that help us maintain our standards. We sincerely hope to have the pleasure of welcoming you back to our Hotel once again. Kiyokatsu Suzuki Manager Reservations Department
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near shopping Center

Posted Mar 29, 2017
Although the hotel is a bit far away from train, it locates at the shopping mall.
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, Hawaii

Posted Mar 28, 2017
Convenient location in ikebukuro. Access to everything. Was upgraded to a panorama room. Great view and comfortable despite being a little small for two people and luggage.
Comment from Hotel Management
Apr 17, 2017 by Kiyokatsu Suzuki Manager Reservations Department, Hotel Management
Thank you for choosing Sunshine City Prince Hotel, and taking the time to write about your last experience. It is a great pleasure to read your warm comments about us. We will continue to work hard to offer a memorable and satisfying stay for our guests. Once again, thank you for choosing our hotel. We look forward to seeing you again at our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Coumbus, OH, USA

Clean and Quiet

Posted Feb 22, 2017
The room was clean and quiet. I needed more room size for a single room. Hotel staffs are all kind and friendly. It was nice if the fee included the breakfast. I'd like to use this hotel for next time, too if I'm alone. The airport bus to Haneda or Narita from this hotel. This is very convenient also.
Comment from Hotel Management
Mar 17, 2017 by Kiyokatsu Suzuki, Hotel Management
Thank you for choosing Sunshine City Prince Hotel and taking the time to write about your last experience. It is a great pleasure to read your warm comments about us. We will continue to work hard to offer memorable and satisfying stay for our guests. Once again, thank you for choosing our hotel. We look forward to seeing you again at our hotel. Sincerely yours, Kiyokatsu Suzuki Manger of Reservations. Sunshine City Prince Hotel
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 8, 2017
Cons: Could use a work-out room
Nice location, convenient to Ikebukuro train station and restaurants. Lots of foreign tour groups, helpful staff, and attached to the Sunshine City mall. Clean and functional, but not many amenities such as a work-out room, any lounge area, etc.
Comment from Hotel Management
Mar 12, 2017 by Kiyokatsu Suzuki, Hotel Management
Thank you for choosing to stay at SunshineCity Prince Hotel during your visit to Japan. Your evaluations were truly appreciated, and we're happy you enjoyed your stay at our Hotel. It's comments like yours that help us maintain our standards. We sincerely hope to hope to have the pleasure of welcoming you back to our Hotel once again. Kiyokatsu Suzuki Manger of Reservations. SunshineCity Prince Hotel
5 out of 5
by Juliana

Excellent, thanks Sunshine Prince

Posted Feb 4, 2017 on Hotels
Location: very convenient Hotel: Very clean Staffs: Super nice There is a huge familymart in the hotel, with loads of great food and snacks. I would definitely go back to Sunshine Prince and highly recommend this hotel to my friends and family
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Sunshine City Prince Hotel during your visit to Japan. Your evaluations were truly appreciated, and we're happy you enjoyed your stay at our Hotel. it's comments like yours that help us maintain our standards. We sincerely hope to have the pleasure of welcoming you back to our Hotel once again. Sincerely yours, Kiyokatsu Suzuki Manager of Reservations Sunshine City Prince Hotel
4 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
This hotel has windows that cannot be opened, and the air conditioner / fan / heater was so weak that the room was very stuffy.
4 out of 5
by A verified traveler

Posted Dec 26, 2016 on Hotels
Convenient travel between airport and hotel, but it takes about 10 mins walk to JR station. But it's convenient to shop at sunshine city and nearby animation stuff shops. Can view Fujiyama if you stay at high floors.