Ratings based on 691 Verified Reviews

4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

The Capitol Tokyu Hotel has an excellent location!

Posted Jul 7, 2017
Pros: We really liked the service and staff support at this hotel. At 4am in the morning I saw a lady from the hotel staff run outside to get us a taxi!
Cons: The food at the restaurant Origami is a bit pricey and could have a better selection. Nonetheless, I had a great steak dinner although is was costly.
Location: It is easy to go visiting the fish market, Ginza, Akiba, Tokyo Sky Tower, Shibuya and other great sites via subway.
My 14 year old daughter and I had a remarkable experience in Tokyo and the Capitol hotel made this possible as its location, staff, amenities and options are world class - I highly recommend this hotel to anyone that is looking to experience Japan, including visiting the fish market, Ginza, Akiba, Tokyo Sky Tower, Shibuya and other great sites accessible via subway.
Comment from Hotel Management
Jul 9, 2017 by Assistant Manager, Hotel Management
Dear Luis Thank you very much for your great feedback and we are very happy to hear that you had an enjoyable stay with us. Thank you again and we look forward to welcoming you back to The Capitol Hotel Tokyu in the very near future. Warm regards, Yoichi Furusawa Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
Comfy bed. Quiet surrounding but convenient transportation. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
Location is quieter, but still walkable to some restaurants and shops. Rooms are spacious, clean and have nice views. Restaurant is very good. This was just what we were looking for during our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Excellent location right on top of the subway station. Modern rooms with rainhead showers and great views
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Singapore

Comfortable room with thoughtful amenities.

Posted May 4, 2017
Pros: Amenities.
Cons: Staff feels a bit cold. Very friendly people but more warmth will be better.
Location: Peaceful location.
We enjoyed the room and the view very much. Much thought is put into the little details like the amenities and facilities provided. Love the interior design and the level of comfort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
My 2 time in this hotel. All is great here, all... )
Comment from Hotel Management
Apr 26, 2017 by Assistant Manager, Hotel Management
Thank you very much for taking the time to write us a review. We are glad to receive such positive feedback and we are looking forward to welcome you again during your next visit in our Hotel. Regards, Yoichi Furusawa The Capitol Hotel Tokyu Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Great hotel, excellent service

Posted Apr 24, 2017
Pros: The clean modern room and facilities, the excellent staff and service and the breakfast selections
Cons: Everything is great as is.
Location: 5 min walk to restaurants & bars in Akasaka, 10 min walk to Imperial Palace & the park, 20 min walk to Ginza. We even walked to Harajuka and Shibuya!
Loved this hotel, we arrived at 14:15 the room was ready and we were upgraded to a higher floor. The room was spacious with beautiful view of the city. Staff were very helpful and the close by restaurants that the concierge recommended were great. This is a 5-star boutique hotel with a much more personal feel that the large chain hotels.
Comment from Hotel Management
Apr 26, 2017 by Assistant Manager, Hotel Management
Dear Z Thank you very much for taking the time to write us a positive review. We are looking forward to welcome you again during your next visit in our Hotel. Regards, Yoichi Furusawa The Capitol Hotel Tokyu Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Nice hotel with nice tokyo nightscape view.

Posted Apr 23, 2017
Pros: Quiet and spacious room with nice tokyo nightscape view. Friendly staff. Walking distance to Akasaka. Subway station just below the hotel.
Location: Walking distance to Akasaka. Subway station just below the hotel
Quiet and spacious Room with nice tokyo nightscape view. Friendly staff. Convenient location - walking distance to Akasaka. Subway station just below the hotel.
Comment from Hotel Management
Apr 26, 2017 by Assistant Manager, Hotel Management
Dear Ambrose Thank you very much for your great feedback and we are very happy to hear that you had an enjoyable stay with us. Thank you again and we look forward to welcoming you back to The Capitol Hotel Tokyu in the very near future. Warm regards, Yoichi Furusawa Room Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from O

Superb hotel and staff - highly recommended!

Posted Apr 21, 2017 on Wotif
The room we stayed in was fantastic. Spotlessly cleaned every day and fresh laundry provided each time we got back. Bathroom was huge. It contained both a bathtub and a shower and a separate toilet. The room size was luxuriously big. I love love love the quilt cover - it honestly feels like what I imagine sleeping on a fluffy cloud feels like! I will miss staying here! Staff were really kind and helpful. The hotel generously provided us with Sakura bath sachets as a honeymoon present. Thank you- my skin was so soft after soaking in it every day. Location was great. It is located right beside a Maranouchi train station and walking distance to an amazing Akasaka food strip. We are lunch there every day - they were all good. It is also located beside a shrine and the walkway is lined with Sakura which was in bloom when we visited- beautiful! Staff speaks English so we had no trouble communicating. Highly recommend this hotel!
Comment from Hotel Management
Apr 29, 2017 by Duty Manager, Hotel Management
Dear Abigail We appreciate you taking time to share with us your experience at The Capitol Hotel Tokyu.. Thank you so much for your positive comments. We are happy to hear you have enjoyed your stay in many aspects. Thank you again and we look forward to welcoming you back to The Capitol Hotel Tokyu in the very near future. Yoichi Furusawa The Capitol Hotel Tokyu
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Fantastic hotel if you can afford it

Posted Apr 20, 2017
Way overpriced hotel but everything lived up to my expectations.
Comment from Hotel Management
Jun 29, 2017 by Duty Manager, Hotel Management
Dear Kevin Thank you for your stay with us at The Capitol Hotel Tokyu and thank you very much for your review. We will be looking forward to welcome you again in near future. Sincerely, Yoichi Furusawa Assistant Manager