- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel is exceptional. I have traveled the world from China to Europe to US, the concierge service st this hotel is exceptional. I combined business and vacation during my October 2019 visit to Tokyo. Unfortunately I had to shorten my vacation by 2 days due to a typhoon. The staff walked me to the bullet train office (behind the hotel) and acquired a full reimbursement. They canceled my. Kyoto tour and.Hotel reservation and ensured I got to the airport for my departing flight. They treated me like family during my entire visit. I would recommend this hotel for business or vacation due to its close proximity to transit, and wonderful staff.