Ratings based on 616 Verified Reviews

4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Most luxurious experience

Posted Feb 22, 2017
The hotel is really close to the Tokyo JR station. The room is spacious and luxurious. Staff are really helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Beautiful hotel in Tokyo Station

Posted Feb 18, 2017
Pros: Amenities, room equipment.
Great amenities, room very well equipped and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from palos Verdes CA

Convenient location superior comfort

Posted Feb 14, 2017
Very clean great food and service outstanding location and historic style
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Luxury staff-friendly hotel in central Tokyo

Posted Feb 4, 2017
The hotel has character , unlike the big chains. The staff are all friendly and helpful . We were given a warm welcome on arrival . Everyday I needed help from Concierge and Marie and her male colleague who both spoke fluent English were always there to assist . The service was personal and of good quality . The room we had was very comfortable . The shower and bathtub area was spacious . There was even a chair right under the shower . The chamber maids were attentive in replacing things in the bathroom and the hotel also provided fresh white pyjamas for us daily . The location of the hotel is superb - right next to train and MTR , underneath is Ramen Street and nearly are big department stores . Even Robuchon restaurant is within walking distance . Best location !
4 out of 5
Recommended
for Couples
by A verified traveler from London, EU

very good very convienient city centre hotel

Posted Jan 26, 2017
Pros: Modern and functional in a very good location.
Cons: As with many modern and especially Japanese hotels, very little hanging / drawers for clothes, or bag storage space. Queen room almost too small.
Location: Very central and very convenient location for getting around Tokyo, airport access and onward train travel.
5 nights over 2 separate visits in Oct/Nov 2016 Served our requirements very well. Hotel: Very good functional modern hotel, which has clearly had a recent refurbishment which is always good. Modern with some character. Friendly and professional staff. As usual in Japan, very good service. Decent friendly bar. Our King / Queen rooms:  The Queen was very compact (not unusual in Japan), with just about enough space to move, whilst our King had usefully more space. Very clean. Very comfortable.  Very comfy beds. Very quiet, with vg sound insulation, so didn't hear the TKY station works outside.  Slept v well. Very good modern compact bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2017
Very beautiful hotel that was easy to find. Central location to main train station. Staff very friendly and couldn't do enough to help us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great location

Posted Jan 20, 2017
Extremely comfortable, well located hotel in central Tokyo - a great base for exploring the city.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Dec 30, 2016
Ideal central position, with staff who spoke excellent English,
4 out of 5
Recommended
for Everyone
by A verified traveler

Superb location at Tokyo Station

Posted Dec 20, 2016
Pros: The location- well connected to airport & subway system. Tokyo Station where Narita Express (NEX) stopped.
Cons: There was construction going on in front of hotel.
Location: There is a shopping mall underground. The palace is short walk away.
The staff was understanding & accommodative to special requests.
5 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Deff recommend it