A night of pleasant stay
Posted Dec 25, 2016
We're a family of 5. Stayed at the Japanese room for 1 night. The room is comfortable & spacious. We'd suggest other travellers esp. those with sizeable baggage to use the Kojimachi subway station where escalators and elevators are fully accessible to the ground; then a few minutes walk to the reach the Hotel's Lobby level rather than Nagatacho station.
At night my son has been suffering from nosebleeds, we called the reception and the staff immediately helped us to call the ambulance. When medical staff arrived, Ms Factor assisted in the translation & luckily the bleeding was stopped and our son needed not go to hospital. We have been deeply appreciated the kind assistance & support from Ms Factor & the medical staff which made our Tokyo trip unforgettable.