Deluxe Studio Suite, 1 King Bed, Non Smoking | Jetted tub

Reviews of Baymont by Wyndham Northwood

2.5 out of 5
Baymont by Wyndham Northwood
2426 Oregon Rd, Northwood, OH

Reviews

4.8
Rating 10 - Excellent. 70 out of 815 reviews" "
Rating 8 - Good. 134 out of 815 reviews" "
Rating 6 - Okay. 153 out of 815 reviews" "
Rating 4 - Poor. 150 out of 815 reviews" "
Rating 2 - Terrible. 308 out of 815 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jason Edward

Stayed 7 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Jason Edward, We are sorry to hear that your experience did not meet your expectations. Please contact us directly to discuss any concerns you may have so we can address them accordingly.

6/10 Okay

Michael

Business traveler
Liked: Amenities
Disliked: Property conditions & facilities
I liked price. It was fairly clean with no bugs that I saw. Gas stations and a few good restaurants near. I did not like the fact the police had to be called on some guests, having to evacuate outside in the cold due to two separate fire alarms, subpar breakfast area and more smoke in the no smoking wing than I have experienced anywhere!
Stayed 8 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello Michael, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the pricing and cleanliness of the hotel. We regret to hear about the incidents you mentioned and assure you that our guests' safety is our top priority. We will address your concerns internally to prevent similar occurrences in the future.

2/10 Terrible

David

Business traveler
Disliked: Amenities, property conditions & facilities
This hotel is down right disgusting dirty bedding,dirty floors, yellow stained towels, and what looked like small blood spots in the bathroom, heater didn’t work properly and the tv was just static
Stayed 3 nights in Feb 2024
Response from Manager on Mar 12, 2024
Hello David, We appreciate your feedback and regret to hear about your recent experience. Your comments have been noted and will be passed on to the relevant departments for immediate attention. Our team strives to maintain the highest standards of cleanliness and comfort for all our guests. Please reach out to our management team directly to discuss your concerns in detail.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice and staff is attentive and friendly
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Jasmine,We are delighted to hear you found our rooms comfortable and our staff welcoming during your stay. Your feedback is greatly appreciated as we strive to provide exceptional guest experiences. Should you have any further comments or need assistance, please feel free to reach out to our management team.

2/10 Terrible

Scot

Property is very trashy. Can’s outside are overflowing with trash. The rooms are not what the pictures showed. Mouse poop on beds. Some things in the room don’t work.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Scot, We're disappointed to hear about your experience and apologize for the inconveniences faced. We encourage guests to reach out to us directly during their stay to address any concerns promptly and ensure a comfortable visit. Your feedback will be shared with the team for further improvement.

10/10 Excellent

Catera

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Catera,We are delighted to hear that you had a pleasant stay with us. Should you have any feedback or suggestions for improvement, please feel free to reach out to our management team so we can continue to enhance our guests' experiences. Thank you for choosing our hotel, and we hope to welcome you back soon.

6/10 Okay

Laura

Stayed 1 night in Jan 2024
Response from Manager on Feb 10, 2024
Hello Laura,We appreciate you choosing our hotel for your stay. If there is anything specific that you would like to share or discuss, please don't hesitate to reach out to us directly. We value your feedback and would be more than happy to address any concerns you may have had during your time with us.

4/10 Poor

Marie

Liked: Cleanliness
Disliked: Staff & service
Had to wait 20 minutes before somebody came to the front desk to check us in. We had slightly warm water for showers.More than likely not staying again.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Marie, Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused during check-in and for the issue with the water temperature. We appreciate your feedback and will use it to improve our services for future guests.

8/10 Good

Kala

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Kala,Thank you for choosing our hotel for your recent stay. We appreciate your rating and hope you had a great experience with us. Please don't hesitate to reach out to us if there is anything we can do to assist you further.

6/10 Okay

Patricaa

Traveled with group
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Patricaa, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly to share any feedback you may have about your experience. We value the opportunity to improve and provide the best possible service to our guests.

2/10 Terrible

Bryce

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Bryce, We apologize for any issues you may have experienced during your stay. Please reach out to our hotel directly so we can address your concerns and make things right. We appreciate your feedback and hope to have the opportunity to host you again in the future.

2/10 Terrible

Alan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
The hotel looked rundown, the room was small, many of the towels in the room are so old that they have holes in them. The shampoo and conditioner were from prior guests and barely had any in it t.
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Alan,Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will take it into consideration as we continue to improve our facilities and amenities. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Ronshawn

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures pretty much lied about how the rooms would look. Doors had punch holes in it, Tubes wasn’t clean and bed sheets was not changed. Its like it haven’t been cleaned in years. The room and hallway floors was all stained and not clean. I don’t not recommend even if the price looks good.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Ronshawn,Thank you for sharing your feedback. We appreciate your comments regarding the room conditions and cleanliness. We strive to provide a high standard of cleanliness for our guests, and we apologize if we fell short during your stay. We will address these concerns with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible all around
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Sarah,Thank you for sharing your feedback with us. We regret to hear that your experience was not up to your expectations. Your feedback is important to us and we value your input. We encourage you to reach out to our management team directly to discuss your concerns in further detail.

2/10 Terrible

Aaron

Stayed 10 nights in Aug 2023
Response from Manager on Nov 16, 2023
Hello Aaron,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 Excellent

David, North Andover

Liked: Cleanliness, staff & service
Near to downtown and reasonable price. Furnishings have been replaced and renewed, but age still shows.
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello David,Thank you for choosing our hotel for your recent stay in the city. We appreciate your feedback regarding our location and affordable rates. We understand that some of our furnishings may show signs of age, and we regularly evaluate and make updates based on guest feedback. We value your input and will consider it while planning future improvements.

2/10 Terrible

Sarah

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We stayed for 2 nights, found roaches. People next room over arguing, throwing up, gagging. It was terrible.
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Sarah,We apologize for the unpleasant experience you had during your stay. Our team works diligently to ensure a comfortable and enjoyable stay for all guests. We encourage guests to report any concerns immediately to our staff so that we can address them promptly. Thank you for bringing this to our attention, and we will be taking your feedback seriously to improve our services.

2/10 Terrible

Rick

Traveled with partner
Disliked: Amenities, property conditions & facilities
No blanket for the bed and it had a sharp metal bed frame sticking out
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Rick, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Your comments will be forwarded to the relevant team for further evaluation and improvement. Please feel free to reach out to our management directly with any additional concerns you may have.

2/10 Terrible

Kristen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its very disgusting and not livable
Lamp was broken, place smelled, light in bathroom looked like it was going to break, hallway smelled and hallway looked like it had structure damage. The place should be condemned. Even the blow dryer was a health hazard cause it was so dirty.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Kristen,Thank you for bringing these concerns to our attention. We apologize for the inconveniences you experienced during your stay. Our team strives to provide a comfortable and pleasant environment for our guests, and we regret that we fell short on this occasion. We appreciate your feedback and will address these issues to ensure they do not reoccur.

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Microwave was inoperable, I saw several cockroaches, these were people walking around close to the window all night shady looking characters hanging in cars in the parking lot.
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Michael ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Orin

Disliked: Cleanliness, property conditions & facilities
The El Floppo motel. I stayed at these types of dumps when I was young but not now.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Orin, We apologize if our motel did not meet your expectations. We appreciate your feedback and we are always striving to improve our accommodations.

6/10 Okay

Tanika

Disliked: Cleanliness, amenities, property conditions & facilities
We found condoms is our room in the trash can which had no bag in it, only used condoms. We had to walk the entire hotel to find the housekeeper to get bath towels. Nothing in the room had been wiped down, mirrors, dressers. Fingerprints where everywhere. No TV remote. Front desk man brought it and completely ignored when we asked if things could be wiped down. He did bring a trash bag but did not remove condom. Its was a cheap hotel. I guess you get what you pay for..
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Tanika, We apologize for the housekeeping oversights and the inconvenience caused during your stay. We will address these concerns with our team to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention.

6/10 Okay

Ashley

Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Hello Ashley, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered. Our team will review your comments to improve our services. If you have any further concerns, please feel free to reach out to our management team directly.

2/10 Terrible

keri l

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The curtain was broken and hanging off the window, the shower curtain was hanging off the rod, the shower rod was coming out of the wall. No extra blankets or pillows.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello keri l, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Teri

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Teri,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service
Convenient to the highway
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Joyce,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unacceptable conditions
Mold in fridge Yellow water in freezer Holes on the wall Blood stains on curtain Bullet hole in window Dead bolt on door was broken - very unsafe Dried up towel hanging in shower Saw a roach Stains on appliances Toilet seat broken
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Jessica,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

4/10 Poor

SARAH

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello SARAH,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and run down.
This hotel needs to be shut down. It’s absolutely filthy, everything is broken and gross. We stayed for one night passing through Toledo and it was so filthy and run down we absolutely hated it. Do not stay here. Broken lamps, bullet holes and blood stains, cockroaches, just to name a few. Disgusting.
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Dear Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Teresa,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Leonard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They need better ppl at front desk
Stayed 2 nights in Sep 2023
Response from Manager on Oct 28, 2023
Hello Leonard,We apologize for the inconvenience caused by our front desk staff. Your feedback will be shared with the management to ensure a better experience for our future guests.

10/10 Excellent

Durrell

Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Durrell,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Excellent

Loretta

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Loretta,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 Terrible

Samantha

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Samantha,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Hunter

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is horrible and absolutely disgusting. The entire building smells like cigarette smoke and the hallways are stained the entire length with dark substances. Inside the room the floor sticks to your shoes, the safety latch is broken off the door, the walls and doors are dirty, there looks to be blood stains on the shower curtains, the pillows have no pillowcases, the windows have no screens and the room was boiling. It appeared that many of the other occupants were living in the hotel and despite being told there was no smoking and no pets, there were clearly smoking inside and cat food cans left in the hallway outside other doors. We took our own blankets and pillows inside our room and didn’t take our shoes off until we were in bed. We barricaded our door with the ironing board and bags because we did not feel safe. In the morning there was also a domestic dispute in the lobby and out front of the hotel. Worst hotel experience ever, luckily we got in super late and only had to stay for 6 hours.
Response from Manager on Aug 11, 2023
Hello Hunter,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 Terrible

Annette

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Leaking ceiling in the second floor hallway and it smelled of sewage. The entire place should be condemned
Stayed 3 nights in Jul 2023
Response from Manager on Aug 10, 2023
Hello Annette, It is unfortunate that some unforeseeable events happened during your stay, we did try to resolve and offer a solution the same day to make sure that your stay will not be affected in any way. We still thank you for understanding regardless and we do hope that we get the chance to host you again in the future as this was not the experience that we wanted you to have.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on Aug 8, 2023
Hello Donna,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Carol

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I took things off maid cart to clean bathroom before using.
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Carol,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope to see you again in the future.

2/10 Terrible

maher

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedsheets torn, flies in the room, filthy rooms rude staff from God knows where from. Expedia's reviews displayed good but it's the opposite. Don't stay there never go there should be closed for the deplorable conditions.
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello maher,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 Terrible

Manar

Stayed 2 nights in Aug 2023
Response from Manager on Aug 7, 2023
Hello Manar,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Norman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Aug 3, 2023
Hello Norman, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Roy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Roy,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

brian

They told me that they didn’t think I was coming and gave my room to someone else but still charged me. This after I called them and told them that I would be arriving late
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello brian,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Poor

ILAHA

Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello ILAHA,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Taron

Disliked: Cleanliness, staff & service, property conditions & facilities
Most ugly place ever seen
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Taron, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Any review that does not use the word DUMP for this place should be taken with a grain of salt.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hello David, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

2/10 Terrible

Abigail

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
This was a quick overnight for work, thankfully. I can deal with dated, but poor lighting, dirty hallways, outdated shower fixtures are bot things I want to deal with. Very loud, a lot of unsavory characters carrying on at all hours. Never again.
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Abigail, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Poor

Michael

Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Michael,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Brenda, Georgetown

Liked: Staff & service
Disliked: Property conditions & facilities
The carpets are stained everywhere the room was not mopped nor dusted and sheets and blankets are stained. Will not stay there again
Stayed 2 nights in Jul 2023
Response from Manager on Jul 20, 2023
Hello Brenda, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Bethann

Disliked: Cleanliness, property conditions & facilities
Didn't like how dirty it was
Stayed 2 nights in Jul 2023
Response from Manager on Jul 16, 2023
Hello Bethann,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.