Maintenance and management concerns
Posted Oct 18, 2016
The Best Western Hotel at Falcon Plaza is a well located lodging facility just off I-75 near the Bowling Green University campus. The facility has been updated with lobby, common areas and guest rooms all benefiting from colors, materials and technology befitting the times.
Unfortunately, the housekeeping and maintenance staff are not trained to pay attention to details, resulting in experiences that range from disappointing to disasterous. The room I'd reserved for two nights this past weekend was attractive and comfortable...until I awoke and headed into the bath. I attempted to use the supplied coffee maker, only to discover the device would not turn on. This was a disappointment. I shrugged it off, knowing the breakfast bar was a short walk away off the lobby, and prepared to use the shower.
When I pulled back the curtain, I noticed a used washcloth had been hung over the shower rod from a previous guest. I turned on the water and pulled down the washcloth before stepping into the tub. Once satisfied that the water had reached optimum temperature, I reached for the diverter valve to direct the flow to the massaging shower head. With a busy day ahead, I was looking forward to the clean start to my morning. My search for the diverter brought the relevation that the pin in the mixer was missing. Unable to wash my hair or go through my morning cleansing ritual, I shut down the water, got dressed and headed over to the front desk. Personnel there made things worse. I was told