Ratings based on 280 Verified Reviews

4.5 out of 5
87% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Sumptuous luxury hotel

Posted Oct 21, 2017
Pros: Extremely elegant hotel with outstandingly friendly staff
Cons: The internet connection is very poor
Location: By all means visit the old city and try some of the great restaurants there
Elegant modern luxury hotel, wonderful in most respects, extremely friendly and helpful staff, large comfortable rooms, good food in the restaurant, excellent for families or vacationers. Unfortunately the internet connection varied from poor to non-existent which makes the hotel less attractive for business travelers needing to remain in contact with their offices or working remotely.
5 out of 5
Recommended
for Everyone
by A verified traveler from Plainfield, NJ

Amazing property & great food!

Posted Oct 20, 2017
Pros: Location & activities
Cons: Staff needs to smile more.
This location is perfect. All the restaurants were very good. Even though the hotel is huge, it is very easy to navigate. Plenty of pools and activities to keep everyone entertained. Shows are very good too!
4 out of 5
Recommended
for Everyone
by A verified traveler from Worcestershire, UK

Posted Oct 5, 2017
Pros: Most impressive staff. Food was also very good. Swimming pool is a plus.
Cons: Restaurant was not always open, but bar menu was satisfactory and quality was very good.
Location: Recommend taxi ride to city. Must see Cathedral, Castle gardens and take a pony ride around the old streets. Beware the heat.
Hotel staff were immensely helpful in getting previous hotel to send on by courier a bag which had been left behind. The reception people were obliging beyond the call of duty, very reassuring and kept us up to date with what was happening,.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix,AZ

Excellent hotel with great amenities

Posted Sep 25, 2017
Pros: On site parking, free wi-fi, shuttle to town five star-well deserved.
Cons: Nada
Very nice property. Shuttle to the old town escalators. Parking on site and reasonable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, CA

Great experience!

Posted Sep 23, 2017
This was a beautiful hotel with a helpful staff. They offered free hourly shuttles to the main entrance to the old town. Nice pool and outdoor area as well....
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant, spacious, beautiful

Posted Sep 19, 2017
Wish we had more than one night here. The place was perfect. I could imagine a stunning party or wedding here. Rooms were luxurious and staff were friendly. Perfecto!
5 out of 5
Recommended
for Everyone
by A verified traveler from California USA

Great hotel nice staff

Posted Aug 28, 2017
It is a little far from the city but the shuttle bus helps. You will need a reservation for the shuttle bus. Driver is extremely nice. I would not recommend the restaurant at the hotel though. Food sucks. Pool opens until 10pm, which is great. Great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Red Deer

A bit far from old town but quite workable

Posted Aug 1, 2017
Pros: the facility and the staff, and the shuttle bus
Cons: location is not the best but you can't change that, shuttle bus makes it up
Location: on the outskirt of Toledo, not much nearby, not possible to walk to Alcazar and such, but there is shuttle bus
A bit far from the old town but shuttle bus helped, the place is a converted old palacio and it shows, truly top notch, staff is quite helpful
5 out of 5
by A verified traveler

Posted Jul 29, 2017 on Hotels
Spacious Room
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
We briefly stayed here, and has an easy, issue free stay here.