Ratings based on 54 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Redondo Beach, CA

Perfection and lots of room!

Posted Dec 20, 2016
Pros: High class and luxury. Great value and meets expectations
Cons: Some elements of the kitchen - maybe a bit more continental options. It does favor a Toledano cuisine (which is also amazing)
Location: Location is great for a rental car (but they do offer a transfer service) and taxi certainly an option. Its not directly downtown el casco.
We traveled with our 2 year old and desired to rest post the long flight (15 hours) Madrid is wonderful but for the price, luxury and family friendly environment of Toledo this was the place for us. We love the big room and sofa, and balcony. It gave us just the extra space we needed. The extra large tub and shower, installations were also lovely. The hotel has great art and furniture all over and a roomy lounge area (again kid friendly) We didn't check out the spa but would have loved to....
5 out of 5
Recommended
for Everyone
by A verified traveler from Redwood City California

Excellent option in Toledo

Posted Oct 10, 2016
Location: Meson Orza in the old quarter juderia was superb and very reasonable.
Gorgeous, spacious rooms with beautiful decor, comfortable large beds, lux linens, large bathrooms. 5 star service and amenities. Only issue we had was with the pool and spa area which was closed, supposedly because the law requires them to close this area after September 15. An odd "law"' considering the weather was extremely warm in October. The closure wasn't mentioned anywhere on their web site or other reviews. Would definitely return again and highly suggest to folks looking for a quiet, luxurious stay minutes to the historical center. When driving into town, park outside the city next to the San Martin bridge. Free, and easy to find.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Nice place to relax

Posted Jul 6, 2016
Pros: All
Location: It is close to Toledo, you can see the Tajo river and it is beautiful.
I did the reservation two months ago for Expedia recommendation, when my family and I arrived was OHHH, It is a magic place... beautiful, a perfect balance between classic and comfortable space. My child love the a big beds to take sun, the pool. All the people were friendly and the food...delicious :-) Really a good place to be relax.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and comfortable.

Posted May 15, 2016
Great base for exploring Toledo. Easy parking, not always the case round old Spanish cities. It is about 45m walk into town but an hourly shuttle bus solves that. Staff great. .
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Posted May 3, 2016
Would have liked to stay longer but had a flight to catch. Short taxi ride from everything.
3 out of 5
by A verified traveler

Posted Jan 15, 2016
Irritating after a long drive to arrive at your hotel to be told there are no restaurant facilities open until 8.30 pm. The room was reasonable but on the small side.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Clean and fresh

Posted Sep 1, 2015
Pros: Clean,professional,friendly and spacious and fab food!
Cons: Adult swim time in main pool for one hour of the day,so you can swim. Also open at least two of the restaurants in the evening.
Location: Cannot as we didn't go out was too hot!location is around 50mins by car from Madrid..went for nice walk by the river at the end of the day.
Pool area nice and clean,the staff were extremely helpful and very friendly. The food from the bar which we had in the evening was a very high standard and the white fish and veg was the best I have tasted in a long time.My one and only complaint would be that they impose one hour in the day where the pool is adult only so that you can swim, because the kids in general used the main pool and not the kiddy pool..I have no probs with kids around the pool, just would have been good to swim and not be bombarded with children! Spa was fun and clean also..didn't have a treatment as only there for 2 nights. The hotel is more of a stop over hotel rather than a destination for a holiday.We didn't get into the centre as it was stinking hot 38!! Only other shame was one out of the 3 restaurants was open in the evening! But the food we had was great as I said before..I would use it again as a stop over.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Beautiful Hotel but Away from City Centre

Posted Jul 22, 2014
This hotel was beautifully appointed, and the rooms were spacious and comfortable. The front desk staff was very friendly and helpful. The breakfast was wonderful. However, if you are looking to be in the city centre, you should consider the pros and cons. They do have a shuttle service that we used, but you have to book ahead of time and it is almost necessary to take a taxi back. The taxi is only about 7 euros and they are readily available at the Plaza Zocodover to return to the hotel, or if you are leaving the hotel they will be there in minutes. We actually liked being away from it all because it was quiet for our 2 year old, but if you want easy access to your hotel during the day and the ability to just step out into the old city, this hotel would not be for you.
Comment from Hotel Management
Jan 24, 2015 by Carlos Felipe, Hotel Management
Dear C, Thank you for having taken a few moments to leave a comment regarding your stay at Hilton Buenavista Toledo where our aim is to exceed the expectations of our guests and it is a great pleasure to know when we do so. I am very pleased to know that you did enjoy your stay with us and would like to thank you for such nice comments which I will share with the rest of the team as I know this is a great source of motivation for them. Again, thank you for letting me know about your experience, I look forward to welcoming you back to Toledo and the Hilton Buenavista in the near future. Sincerely, Carlos Felipe General Manager Hilton Buenavista Toledo
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

You should go

Posted Jul 21, 2014
Everything was perfect. Breakfast, staff, shuttle, pool, everything was superbe.
Comment from Hotel Management
Jan 24, 2015 by Carlos Felipe, Hotel Management
Dear guest, Thank you for having taken a few moments to leave a comment regarding your stay at Hilton Buenavista Toledo where our aim is to exceed the expectations of our guests and it is a great pleasure to know when we do so. I am very pleased to know that you did enjoy your stay with us and would like to thank you for such nice comments which I will share with the rest of the team as I know this is a great source of motivation for them. Again, thank you for letting me know about your experience, I look forward to welcoming you back to Toledo and the Hilton Buenavista in the near future. Sincerely, Carlos Felipe General Manager Hilton Buenavista Toledo
5 out of 5
Recommended
for Everyone
by Jaxk from CambridgeUK

Excellent hotel

Posted Jun 24, 2014
Pros: Almost everything
Cons: Silly charge for Internet in room
It is rare to come across a hotel which is this good and so well managed. Beautiful public areas, large rooms, perfectly kept throughout, efficient and friendly staff, and good breakfasts. A little way out of the old town but easy access by taxi or shuttle.
Comment from Hotel Management
Jan 3, 2015 by Carlos Felipe, Hotel Management
Dear Jaxk, Thank you for having taken a few moments to leave a comment regarding your stay at Hilton Buenavista Toledo where our aim is to exceed the expectations of our guests and it is a great pleasure to know when we do so. I am very pleased to know that you did enjoy your stay with us and would like to thank you for such nice comments which I will share with the rest of the team as I know this is a great source of motivation for them. Again, thank you for letting me know about your experience, I look forward to welcoming you back to Toledo and the Hilton Buenavista in the near future. Sincerely, Carlos Felipe General Manager Hilton Buenavista Toledo