Ratings based on 87 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Canada

Alhambra setting says it all

Posted Feb 3, 2016
Pros: We liked the way the place was renovated. Contemporary but respectful of the historical building and very special setting. Being part of the Alhambra.
Cons: Given the price and the isolation, it would have been nice to have breakfast included.
Location: Alhambra.
The most important fact about this hotel is that it is part of the Alhambra. You will be living within a walled compound on top of a hill isolated from the rest of Granada. The place is quiet, really quiet. And you wake up to a magical setting. Night walks are unique experiences. However, it is a trek to get anywhere, especially the trip home (the buses are frequent and convenient, but still...). The designers have done a masterful job of integrating contemporary features and materials with the gorgeous historical building. We stayed for four nights. In retrospect, maybe two nights would have been better.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ottimo albergo di grande fascino per posizione

Posted Jan 2, 2016
Pros: Direi tutto , vista arredi prima colazione
Bellissimo edificio antico con arredi di pregio ,giardino e chiostri . Magnifica vista delle mura , bellissime sale da pranzo
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Fabulous Historic Hotel

Posted Nov 13, 2015
Pros: Just about everything.
Cons: A ramp could be engineered and placed to be able to get to the front desk from the hotel garden would be helpful for guests and their luggage.
Location: Great location near Puerta de Alfonso VI.The property is convenient to escalators or ancient streets & alleys to explore wonderful Toledo.
What a treat - the hotel was a cinch to find, get to and check in. Grounds, gardens and buildings exude that rich classical Spanish Empire taste in design and decor- not sumptuous but graceful and elegant. Room was perfect in cleanliness and comfort and again the decor, furnishings and hardware made the room glow with the feel of the 17th century. Breakfast in the restaurant had a lovely selection to choose from. The hotel staff was simply excellent: professional, courteous and knowledgeable.
3 out of 5
Recommended
for Couples
by Angelika from Anif

Schlechter Service

Posted Nov 3, 2015 on Hotels
Das Hotel waere ganz nett, wenn der Service stimmen wuerde. Nur die Damen an der Rezeption und einige Ober im Restaurant haben sich bemueht, wenngleich deren fehlendes Englisch die Sache nicht leicht macht. Die anderen Angestellten waren unfreundlich und arrogant. Das Fruehstueck ist mager, die Bedienungen beim Fruehstueck unfreundlich und unaufmerksam. Die Zimmer werden nur bis 14.00 Uhr sauber gemacht. Selbst wenn man um 10 Uhr das Hotel verlaesst und um 15.00 Uhr zurueckkommt, ist es nicht gemacht. Nur auf Druck findet sich jemand, der dann noch die Betten macht oder frische Handtuecher bringt. Alles in allem wuerde ich nicht mehr dort hingehen, wenngleich das Hotel bei besserem und/oder mehr Personal durchaus gut sein koennte.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 26, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Oct 24, 2015
A beautiful building, lovely gardens, ideally situated for the city. Would certainly stay there again.
3 out of 5
Recommended
for Families
by Susan from Framingham Massachusetts

Tour of southern Spain

Posted Sep 22, 2015 on Hotels
While the surroundings are lush and the potential huge this shabby hotel leaves much to be desired. The furnishings are dated and in poor repair. The waiter at breakfast was surly and the meal itself unacceptable. I was kept awake both nights by wedding revelers until after 4. It was a huge letdown after our great experiences elsewhere. Too bad because the location is ideal.
4 out of 5
Recommended
for Couples
by Charles

Posted Sep 22, 2015 on Hotels
Beautiful gardens, impressive building; well located near escalators with convenient parking. With some room refurbishment it would be great; little things such as painting the heating units and the front door, replacing bathroom vanities would make a difference. The breakfast was mediocre and the restaurant way over rated. But it's a very nice hotel with a lot of potential
4 out of 5
Recommended
for Everyone
by A verified traveler from Strasbourg

IDÉALEMENT SITUÉ

Posted Sep 16, 2015
Pros: Le décors et emplacement
Cons: Parking
Location: la ville médiévale est magnifique
Hôtels au cœur de la ville Magnifiques décors et très agréable
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel. Great Restaurant.

Posted Sep 15, 2015
Pros: All facets. Room was charming and pleasant. Restaurant was beautiful and the food was fantastic (Botin). Location is perfect to access the city.
Cons: For us, nothing.
Location: There are escalators to the city on one side of the hotel. The other side of the hotel offers a gate into the city. Everything is within walking.
Hotel is easy to get to with very close parking (hotel discounts). There is short term parking in front, but often the lot is full. The hotel is literally just inside the city walls and is built on several levels, so bags must be taken up several short sets of stairs and across cobbled plazas and courtyards. There are no elevators or ramps. Rooms are older and very traditional, but quiet and airy. Our view was onto the courtyard. We also had an internal courtyard and fountain just outside our room. There was a very large and festive wedding party that was well managed by the hotel (or by the wedding planners). It actually added to the ambiance of the evening and our stay. Dinner at the restaurant was fantastic. The hotel is owned by Botin Group which is known for its famous restaurant in Madrid. If you want the famous cochinillo, I would recommend you eat it here in the beautiful calm garden restaurant here vs always busy Madrid location.