Posted Jan 7, 2017
We were driving from Pittsburgh to Chicago when we found ourselves in the middle of a blizzard around 11:30 PM, so we booked a hotel through Expedia and went to check in. When we arrived, the check-in process was slow and unfriendly. Then, we were given a dirty room that was an outside walk to the door. After getting two sleeping children out of the car and into the room, we learned it had not been cleaned from the last guests. I trudged back to the check-in counter, who again, took at least 20 minutes to get us a new room. We transported our sleepy children and all of our luggage in the snow to the new room - which had been cleaned, but was equally unacceptable. There was visible dirt on the floor, holes in the walls, and mold on the ceilings (in addition to not having been updated since the 80s). We settled in, expecting to at least get some sleep...
At 2:30 AM, a car alarm went off repeatedly.
At 3:30 AM, someone pounded on our door looking for someone, and kept yelling and pounding.
We got up and left as early as we could.
Later, I received a call if I wanted the copy machine and tubs of clothes that we left in the room. ( this was the wrong room).
This tells me that between the middle of the night door pounding and copy machine, something very unsavory was occurring in the room next to ours. Lastly, they have charged an extra $58 (not the room rate) to our credit card and promise it will be credited at some point, but it has been 9 days