Good hotel but not for families
Posted May 31, 2016 on Hotels
My wife and I along with our two children under 5 stayed here for the Memorial Day weekend. First, the negatives: Our biggest issue overall was that the room was small and cramped for a family of four. The bed was a king but no way was it the size of our king at home. A bad thing about Hiltons we've stayed at before were the pillows. Too soft, not firm, we were wishing for our pillows at home. The pool area could use a complete redo. Too dark and the floor tiles are way too slippery even if you're walking slowly.
Good location, plenty to do in the area and places to eat. Much of the staff was friendly, I didn't get all of their names but Ashley at the front desk was helpful. The hotel was very clean. Breakfast was inexpensive and very good. Parking was plentiful. Even though there were soccer teams staying in the hotel along with a wedding group we heard little noise.
I would suggest this hotel for business travelers or couples not for families with kids.
Comment from Hotel Management
by Izzet, Hotel Management
Thank you so much for taking the time to share your experience on Expedia Travel Services Site regarding your recent visit here at the Hilton Garden Inn Toledo/Perrysburg.
We are glad that you found our location to be perfect with many upscale shopping and restaurant options all within walking distance including the comedy club located right across the street from the hotel during your stay.
We greatly appreciate you mentioning about our hotel being clean and staff being efficient and helpful during your stay on your post. We will share your feedback among our staff so they too can enjoy that their hard work and dedication is recognized and appreciated.
As for the room size being inadequate for family of four in a king bedded room, I certainly understand and wish we could have assign you a room with two queen beds while you were here since that type of room would have served better to a family of four. As for the pillows concern we offer goose down pillows that are soft and poly pillows that are much more firmer both are available upon request in addition to pillows that are already in the room. Hope it helps in your future travels.
Here at the Hilton Garden inn Toledo/Perrysburg, our staff and management strives to be the best and work hard to deliver memorable experience for all of our guests. We are glad that you had a great experience in most part and we hope that we will have the opportunity to serve you again with true Hilton Hospitality when you are visiting the area in the future.
Izzet Sozeri, CHA
Hilton Garden Inn Toledo/Perrysburg