Desk, iron/ironing board, free cribs/infant beds, rollaway beds
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Reviews of Holiday Inn Express Toledo-Oregon, an IHG Hotel

2.5 out of 5
Holiday Inn Express Toledo-Oregon, an IHG Hotel
3154 Navarre Ave, Oregon, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 321 out of 656 reviews" "
Rating 8 - Good. 206 out of 656 reviews" "
Rating 6 - Okay. 76 out of 656 reviews" "
Rating 4 - Poor. 30 out of 656 reviews" "
Rating 2 - Terrible. 23 out of 656 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean. Staff super friendly. Clean room and amazing Jacuzzi tubs.
Stayed 1 night in Apr 2024

10/10 Excellent

ShaVonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Them rooms were beautiful, just like the website. Staff was good, kind and pleasant. The only thing we didnt like. Was housing was lazy, we asked multiple times for towels, coffee. They didnt clean our room while we where gone.
Stayed 2 nights in Apr 2024
Response from Front Office Manager- Kilie Chambers on Apr 17, 2024
Thank you for your feedback!

2/10 Terrible

Austin

Traveled with partner
Disliked: Amenities
My room was nor reasy at check in. Totally unexceptable
Stayed 1 night in Apr 2024
Response from Front Office Manager-Kilie Chambers on Apr 10, 2024
Thank you!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, clean , pillows were excellent.
Stayed 1 night in Apr 2024
Response from Front Office Manager-Kilie Chambers on Apr 10, 2024
Thank You!

8/10 Good

Katee'ra

Stayed 1 night in Mar 2024
Response from Front Office Manager- Kilie Chambers on Apr 17, 2024
Thank you, Katee'ra!

4/10 Poor

Luis, West bloomfield

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
There were holes on the halls and door at the room had to be forced to close, it did not automatically closed. The driving area had humongous potholes. Since was leaking and making noise when sleeping. Room was clean so that was good. AC had no label so it was tremendously hard to make it work as intended. Overall very limited hotel. Breakfast was supposed to have fruit and there was no fruit at breakfast, at night the coffee was cold as ice.
Stayed 2 nights in Mar 2024
Response from Front Office Manager-Kilie Chambers on Mar 15, 2024
Hello Luis, Thank you for your feedback! However, some of this information is very misleading! Next time, please reach out to the General Manager to resolve these issues!

8/10 Good

Criselda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. And plan to visit again. The pool water was great and really enjoyed it. Thank you for a wonderful experience.
Stayed 1 night in Mar 2024
Response from Front Office Manager- Kilie Chambers on Mar 10, 2024
Thank you, for your feedback!

2/10 Terrible

Codi

Stayed 1 night in Mar 2024
Response from Front Office Manager-Kilie Chambers on Apr 10, 2024
Thank you!

10/10 Excellent

BONITA, Brooklyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for an event. It had tons of dining areas close by. Super friendly staff. Will definitely stay there again
Stayed 2 nights in Mar 2024
Response from Front Office Manager- Kilie Chambers on Mar 9, 2024
Thank you for the feedback!

8/10 Good

Tom

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, parking lot is okay.
Stayed 3 nights in Feb 2024
Response from Front Office Manager- Kilie Chambers on Mar 8, 2024
Thank You, Tom, for your feedback!

10/10 Excellent

Darcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice but came to relax in hot tub but was told it was down and not going to be fixed. Needs to be taken off amenities list.
Stayed 1 night in Mar 2024
Response from Front Office Manager- Kilie Chambers on Mar 5, 2024
Thank you for your feedback!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Feb 2024
Response from Front Office Manager- Kilie Chambers on Mar 5, 2024
Thank you for your feedback!

10/10 Excellent

velma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close
Stayed 1 night in Mar 2024
Response from Front Office Manager- Kilie Chambers on Mar 5, 2024
Thank you for your feedback!

6/10 Okay

Corey

Stayed 1 night in Feb 2024
Response from Front Office Manager-Kilie Chambers on Apr 10, 2024
Thank you!

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff during late check-in was great.
Stayed 1 night in Feb 2024
Response from Front Office Manager- Kilie Chambers on Feb 18, 2024
Thank you for your feedback!

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager- Kilie Chambers on Feb 19, 2024
Thank you for the 5/5 rating!

10/10 Excellent

Derek

Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Front Office Manager- Kilie Chambers on Feb 18, 2024
Thank you for your feedback!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi was amazing staff was friendly building clean definitely will be back
Stayed 1 night in Feb 2024
Response from Front Office Manager- Kilie Chambers on Feb 16, 2024
Thank you for your feedback!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stay here when I come to the office. It’s close to my office, clean and quiet.
Stayed 2 nights in Feb 2024
Response from Front Office Manager- Kilie Chambers on Feb 16, 2024
Thank you for your feedback!

10/10 Excellent

DENI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very good hotel.
Stayed 1 night in Feb 2024
Response from Front Office Manager- Kilie Chambers on Feb 16, 2024
Thank you for your feedback!

8/10 Good

sarah

Stayed 1 night in Feb 2024
Response from Front Office Manager- Kilie Chambers on Feb 12, 2024
Thank you, Sarah!

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Quiet, just what we needed night before husband's surgery at St Charles hospital. Parking lot leaves a great deal to be desired. Horribly in need of repaving. Thanks for being there for us at this stressful time.
Stayed 1 night in Jan 2024
Response from Front Office Manager- Kilie Chambers on Feb 12, 2024
Thank you for your feedback!

8/10 Good

Rosanna

Stayed 1 night in Jan 2024
Response from Front Office Manager- Kilie Chambers on Feb 12, 2024
Thank You, Rosanna!

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager- Kilie Chambers on Feb 2, 2024
Thank you for the 10/10 rating!

2/10 Terrible

Chris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad stay
Room was dirty bottle left under the bed trim falling off the wall
Stayed 1 night in Jan 2024
Response from Front Office Manager-Kilie Chambers on Jan 14, 2024
Dear Chris, I'm sorry for the inconveniences you faced during your stay, we take feedback very seriously and we will use your comments to coach our team. Thank you!

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. We loved the hot tub and the pool!
Stayed 1 night in Jan 2024
Response from Front Office Manager- Kilie Chambers on Jan 10, 2024
Thank you for your feedback!

2/10 Terrible

Melissa

There was people blasting in pool area inappropriate music in front of other families children and then a homeless man walking around in building. I approached the desk clerk ,she was acting like this was a daily routine with him.
Stayed 1 night in Dec 2023
Response from Front Office Manager- Kilie Chambers on Jan 3, 2024
I'm sorry for the inconveniences you faced during your stay. The issues that you addressed were already being handled but thank you for your concerns!

6/10 Okay

susan

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager-Kilie Chambers on Jan 2, 2024
Thank you for staying with us!

10/10 Excellent

Mikel

Stayed 1 night in Dec 2023
Response from Front Office Manager-Kilie Chambers on Dec 18, 2023
Thank you for the 5/5 rating!

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager-Kilie Chambers on Dec 18, 2023
Thank you for the 10/10 rating!

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean well decorated very home like feel great prices. Front desk clerks very polite and inviting. Will book again
Stayed 1 night in Dec 2023
Response from Front Office Manager-Kilie Chambers on Dec 18, 2023
Thank you for taking the time to provide your feedback! We are glad to hear you enjoyed your stay!

10/10 Excellent

Sky

Traveled with family
Great location for food travel and shops.
Stayed 2 nights in Nov 2023
Response from Front Office Manager- Kilie Chambers on Dec 4, 2023
Thank you for taking the time to provide your feedback!

10/10 Excellent

Luis

Stayed 1 night in Nov 2023
Response from Front Office Manager-Kilie Chambers on Dec 18, 2023
Thank you for the 5/5 rating!

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable, stay
Stayed 2 nights in Nov 2023
Response from Front Office Manager- Kilie Chambers on Nov 25, 2023
Thank you for taking the time to provide your feedback!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
It was ok.
Staff polite, but some spoke very unprofessionally. The pool was almost constantly filled with rowdy people who just walked to the hotel, but were not guests. People smoking right outside main doors that were propped open
Stayed 2 nights in Nov 2023
Response from Front Office Manager-Kilie Chambers on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TOLEDO-OREGON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Office Manager-Kilie Chambers on Nov 13, 2023
Thank you for the 5/5 rating!

10/10 Excellent

Colleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager- Kilie Chambers on Nov 6, 2023
We appreciate the 10/10 rating!

10/10 Excellent

Jason

Stayed 1 night in Oct 2023
Response from Front Office Manager-Kilie Chambers on Nov 13, 2023
Thank you for the 5/5 rating!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet, clean and friendly
Stayed 1 night in Oct 2023
Response from Front Office Manager-Kilie Chambers on Oct 23, 2023
Thank you for taking the time to provide your feedback! Hope you choose to stay with us again in the future!

10/10 Excellent

bryce

Stayed 7 nights in Oct 2023
Response from Front Office Manager-Kilie Chambers on Nov 13, 2023
Thank you for the 5/5 rating!

10/10 Excellent

Brittany

Stayed 1 night in Oct 2023
Response from Front Office Manager-Kilie Chambers on Nov 11, 2023
Thank you for the 5/5 rating!

6/10 Okay

Cynthia

Liked: Staff & service, amenities, property conditions & facilities
Everyone was very nice
Stayed 2 nights in Oct 2023
Response from Front Office Manager- Kilie Chambers on Oct 16, 2023
Thank you for taking the time to provide your feedback!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager- Kilie Chambers on Oct 16, 2023
Thank you for the 10/10 rating!

8/10 Good

Gary, marion

Stayed 1 night in Oct 2023
Response from Front Office Manager- Kilie Chambers on Oct 15, 2023
We appreciate the 4/5 rating!

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from Front Office Manager- Kilie Chambers on Oct 10, 2023
We appreciate the 10/10 rating and hope you choose to stay with us in the future!

10/10 Excellent

Matthew

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Front Office Manager-Kilie Chambers on Oct 8, 2023
Thank you for the 5/5 rating!

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way location.
Stayed 1 night in Sep 2023
Response from Front Office Manager-Kilie Chambers on Oct 4, 2023
Thank you for taking the time to provide your feedback!

10/10 Excellent

Myrracle

Stayed 1 night in Sep 2023
Response from Front Office Manager-Kilie Chambers on Oct 4, 2023
Thank you for taking the time to provide your feedback!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Office Manager- Kilie Chambers on Oct 1, 2023
Thank you for the 5/5 Rating! We hope you choose to stay with us again!

10/10 Excellent

Bryane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Sep 2023
Response from Front Office Manager- Kilie Chambers on Sep 25, 2023
Thank you for taking the time to provide your feedback!