Exterior

Reviews of Holiday Inn Toledo-Maumee (I-80/90), an IHG Hotel

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1006 reviews" "
Rating 8 - Good. 293 out of 1006 reviews" "
Rating 6 - Okay. 77 out of 1006 reviews" "
Rating 4 - Poor. 38 out of 1006 reviews" "
Rating 2 - Terrible. 24 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mark, Whitewater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant on site, good food and friendly staff. Hotel night manager could have spent lest time texting when customers were around. Not very professional.
Stayed 1 night in Mar 2024
Response from Mary on Mar 21, 2024
Thank you for your kind words and agreed should not texting

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about my Stay
Stayed 1 night in Mar 2024
Response from Mary on Mar 21, 2024
Asia,Always a pleasure hosting you. Enjoy your weekend!

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para descansar.
Stayed 1 night in Mar 2024
Response from Mary on Mar 17, 2024
We agree, "We are Good place to rest." Thank You!

8/10 Good

nader

Stayed 2 nights in Mar 2024

4/10 Poor

jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Mary on Mar 4, 2024
Please contact the hotel so we know how we can improve going forward

4/10 Poor

Mark

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just to start we found out that the breakfast opens at 7:00 AM, which we were informed at check in and not when adding on to our stay so $20.00 out the window as we had to leave at earlier then that. Next we reserved two queen beds to o my have to full size beds I asked the woman in the morning she said oh yes those are queen beds as I use the sheets for my house ???
Stayed 1 night in Mar 2024
Response from Mary on Mar 3, 2024
Thank you for your stay. We are sorry you were unaware breakfast service in restaurant starts at 7AM on weekends as stated on the Expedia online where the reservation originated from. Please contact Expedia customer service as they can issue a refund for the breakfast portion as that was not used. Our bedding was replaced after covid with Simmons Beautyrest Line, and they assured us these are Queens. This is also first time we had a guest challenge size during this time. I apologize for inconvenience.

10/10 Excellent

Donald

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was updated and very clean. The staff were very professional and friendly. Great restaurant with excellent food. We have stayed here multiple times through the years and have never had any issues.
Stayed 1 night in Feb 2024
Response from Mary on Feb 27, 2024
Thank You Donald! Always a pleasure hosting you.

10/10 Excellent

Renee

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel around!!! Everything is amazing from food, drinks, service, hot showers, clean, and so friendly. We always bring a ton of our friends and family there and it’s always the best time!!!!
Stayed 1 night in Feb 2024
Response from Mary on Feb 27, 2024
We look forward to your next visit. Thank you for the compliments

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Mary on Feb 13, 2024
Thank You for your stay!

10/10 Excellent

Jared

Stayed 1 night in Jan 2024
Response from mary on Feb 13, 2024
Thank you Jared. We hope you make return visit

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mary on Jan 17, 2024
Thank you for your stay during the Holidays

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, amenities
Easy access, lots of restaurants around.
Stayed 1 night in Jan 2024
Response from Mary on Jan 17, 2024
Yes We do have great Location with easy access to restaurant and highways

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023
Response from Mary on Jan 17, 2024
Thank You Suzanne

6/10 Okay

Robert

Response from Mary on Feb 7, 2024
Thank You Robert! Enjoy your day.

6/10 Okay

Lawrence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mary on Jan 3, 2024
happy holidays thank you for your stay

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly ☺️
Stayed 1 night in Dec 2023
Response from Mary on Jan 3, 2024
thank you nadine

10/10 Excellent

Cory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant downstairs is awesome. Rooms are spacious and luxurious.
Stayed 1 night in Dec 2023
Response from Mary on Jan 3, 2024
thank you for your kind words

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from Mary on Dec 5, 2023
Thank You Frank!

8/10 Good

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mary on Dec 5, 2023
Happy Holidays Jeff!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Nov 2023
Response from Mary on Nov 29, 2023
Pleasure hosting you. Thank You!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that checked me in was very professional and made me feel good about my stay here.
Stayed 1 night in Nov 2023
Response from Mary on Nov 29, 2023
Greatly Appreciated from our team. Thank You!

10/10 Excellent

Tim

Traveled with partner
smooth check in. spotless, clean, and quiet hotel. excellent attached restaurant.
Stayed 1 night in Nov 2023
Response from Mary on Nov 29, 2023
Thank you Tim!

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mary on Nov 20, 2023
Tank you Gerry Happy Thanksgiving

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mary on Nov 19, 2023
Thank you for your stay! Enjoy your Thanksgiving!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mary on Nov 15, 2023
Thank you for your stay

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Mary on Nov 29, 2023
Thank You Jason Happy Holidays!

10/10 Excellent

Rob

Stayed 1 night in Nov 2023
Response from Mary on Nov 26, 2023
Thank you for your Stay Rob! Safe Travels!

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff, clean and comfy. The restaurant located inside was yummy as well
Stayed 1 night in Nov 2023
Response from Mary on Nov 6, 2023
Thank You Johnathan. Much Appreciated!

10/10 Excellent

serrana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2023
Response from Mary on Nov 6, 2023
Thank you for your stay!

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great place to stay! I love the Bistro in the hotel. I have stayed here a few times now and will continue to stay here anytime I go visit my daughter.
Stayed 1 night in Oct 2023
Response from Mary on Oct 29, 2023
Thank you for your kind words. Much Appreciation from our team at the hotel.

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, great staff, clean room, no complaints. The in- house restaurant was well worth the visit as well!
Stayed 1 night in Oct 2023
Response from Mary on Oct 29, 2023
It was a pleasure hosting you. Thank you!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary on Oct 24, 2023
Thank you Paul Safe Travels

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary on Oct 19, 2023
Good Morning!Much appreciation from our team @ the hotel. Safe Travels!

10/10 Excellent

Sarah, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good place to stop when passing through the area. Good, basic, breakfast- real eggs, real plates and cutlery.
Stayed 1 night in Oct 2023
Response from Mary on Oct 15, 2023
We are thankful for your kind words Sarah! Safe Travels.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a late check in and Ken was great. Comfortable beds and pillows, good stop.
Stayed 1 night in Oct 2023
Response from Mary on Oct 9, 2023
It was pleasure hosting you. Thank you!

10/10 Excellent

Ismary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall good.
Stayed 2 nights in Oct 2023
Response from Mary on Oct 9, 2023
Thank You for your stay

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was so pleasant and accommodating. The food at the restaurant downstairs was amazing! The bed was really comfortable, but way to tall for older folks like us to get into without a stool (which they gladly provided!)
Stayed 1 night in Oct 2023
Response from Mary on Oct 7, 2023
Thank you charlotte for your feedback. agreed the new beds are taller.

10/10 Excellent

Mitzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Awesome staff!!!
Stayed 1 night in Sep 2023
Response from Mary on Oct 2, 2023
Thank you for your stay!

10/10 Excellent

Randal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great food choices nearby, easy off/on i80
Stayed 1 night in Sep 2023
Response from Mary on Oct 2, 2023
Much appreciation from our team at the hotel Thank You!

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable
Clean, spacious rooms.
Stayed 1 night in Sep 2023
Response from Mary on Sep 26, 2023
Thank You Gregory !

8/10 Good

zander

Stayed 1 night in Sep 2023
Response from Mary on Oct 15, 2023
Thank You Zander!

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast didn’t start until 6:30 so I couldn’t try it!
Stayed 6 nights in Sep 2023
Response from Mary on Sep 26, 2023
Yes Restaurant open at 06.30 Our apologies .

10/10 Excellent

Sandy

Stayed 1 night in Sep 2023
Response from Mary on Oct 15, 2023
Pleasure Hosting you Sandy!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Mary on Sep 21, 2023
Thank you for your stay. Safe Travels!

8/10 Good

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the highway so good for overnight stay. Convenient self park out front. Easy check in. The lobby kind of smelled. Not horrible but not quite pleasant. Nice room. Very comfortable bed. Unfortunately the bathroom light would not turn on in the morning. I informed the front desk at check out so they could tell maintenance and I did not get much of a response. Overall, not a bad stay for quick trip
Stayed 1 night in Sep 2023
Response from Mary on Sep 26, 2023
Thank you for your stay, We did close the maint. ticket. Thank you for informing us Safe travels!

10/10 Excellent

Kerri

Stayed 1 night in Sep 2023
Response from Mary on Sep 19, 2023
Thank You for your Stay Kerri

8/10 Good

Jane

Stayed 1 night in Sep 2023
Response from Mary on Sep 19, 2023
Much Appreciation Jane!

10/10 Excellent

William, Powell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mary on Sep 17, 2023
Thank you for your stay William. Safe travels!

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Mary on Oct 7, 2023
Thank You for your stay!

10/10 Excellent

Danielle

Stayed 1 night in Sep 2023
Response from Mary on Oct 7, 2023
Glad you enjoyed it. Thank you!