Posted Dec 19, 2016 on Hotels
The stay itself was nice, the room was comfy and relaxing. I do have a huge problem with the fact that I left something in the room upon checkout, when I got home I called the hotel the desk person took my information for the housekeeping manager, no call the next day so I called back and once again left my information. Then nearly a week went by no call from housekeeping manager and so I called the hotel once again, left my information yet again finally got a return call ... low and behold there is no sign of the item I left, the housekeeper that took care of the room claimed she never seen it. Now along with leaving my personal information three times that was also leaving a full description of my item three times along with the exact location in the room where I left my item. So what ever you do .... do not accidentally leave anything in a room at this hotel because you will never have any type of a chance to see it again.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
I am sorry to hear about your lost & found items not being recovered. We have a very detailed lost & found procedure in place at the hotel. We make every effort to recover guests items and return them in a timely manner. We still have not come across your items and are still looking for them. We hope you understand.