Lobby

Reviews of Homewood Suites Toledo Maumee

3 out of 5
Homewood Suites Toledo Maumee
1410 Arrowhead Dr, Maumee, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 177 out of 316 reviews" "
Rating 8 - Good. 71 out of 316 reviews" "
Rating 6 - Okay. 28 out of 316 reviews" "
Rating 4 - Poor. 25 out of 316 reviews" "
Rating 2 - Terrible. 15 out of 316 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

6.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. Could not check in online as advertised. The app was not helpful.
Stayed 1 night in Mar 2024
Response from AGM | Nicole Bopery on Mar 25, 2024
Thank you for your feedback. We're delighted to hear that overall, you had a great stay with us. However, we apologize for any inconvenience you experienced with the online check-in process and the app. We value your input and will take steps to improve these aspects of our service. We appreciate your understanding and hope to welcome you back for an even better experience in the future.

6/10 Okay

Nique

Stayed 1 night in Mar 2024
Response from AGM | Nicole Bopery on Mar 25, 2024
Thank you for sharing your rating with us. We appreciate your feedback and would love to know more about your experience to ensure we continue improving our services. If there's anything specific you'd like to address, please feel free to reach out. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AGM | Nicole Bopery on Mar 4, 2024
Thank you for awarding us with a 5-star review! We are delighted to hear that you had an exceptional experience during your stay with us. Your positive feedback means the world to us, and we're thrilled to know that we exceeded your expectations. We look forward to welcoming you back for another memorable stay in the future!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM | Nicole Bopery on Feb 29, 2024
Thank you for taking the time to leave a rating. We appreciate your feedback and are glad to hear that you had a positive experience during your stay. If there's anything specific we can improve upon to earn that extra star next time, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was better than expected. Location, price, and staff were excellent.
Stayed 2 nights in Feb 2024
Response from AGM | Nicole Bopery on Feb 20, 2024
Thank you for your wonderful feedback! We're thrilled to hear that your experience exceeded your expectations, from our excellent location and pricing to our exceptional staff. It was a pleasure serving you, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Amy

Liked: Amenities
Stayed 5 nights in Dec 2023
Response from Homewood Team on Feb 15, 2024
Thank you for your outstanding review! We're thrilled to hear that you had a wonderful experience during your stay. We appreciate your great rating and hope to welcome you back again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Homewood Team on Feb 15, 2024
Thank you for your outstanding review! We're thrilled to hear that you had a wonderful experience during your stay. We appreciate your great rating and hope to welcome you back again soon!

4/10 Poor

Rebecca

Traveled with family
Disliked: Cleanliness, room comfort
Don’t plan on swimming!
Was visiting family for the holiday, was hoping to use the pool to have some family bonding time. Found out the pool was closed. If I had known this I would have stayed elsewhere. The room was dirty- sticky stuff on the bedroom floor, dirty socks and trash behind the nightstand. Upstairs guests talked all night. Sirens outside made sleeping impossible. Have stayed here before and was happy with the hotel- not this time!
Stayed 1 night in Dec 2023
Response from Homewood Team on Feb 15, 2024
We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. It is disheartening to hear that we fell short of your expectations, particularly during a holiday visit with family.Regarding the pool closure, we understand the importance of this amenity for our guests, and we regret any inconvenience caused by its unavailability. We are actively working to ensure that such situations are communicated more effectively to our guests in the future.Furthermore, we apologize for the cleanliness issues in your room and the disturbance caused by noise from other guests. This is not indicative of the high standards we strive to uphold, and we have addressed these concerns with our housekeeping and management teams to prevent recurrence.Your feedback is invaluable to us as we continuously work to improve our services and facilities. We sincerely hope for the opportunity to regain your trust and welcome you back for a more pleasant experience in the future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to highway and restaurants.
Great location. Friendly staff. Perfect dog friendly hotel!
Stayed 1 night in Dec 2023
Response from Homewood Team on Feb 15, 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed our convenient location, friendly staff, and our pet-friendly accommodations. Providing a welcoming environment for both you and your furry friend is important to us, and we're thrilled that you had a perfect stay with us.We look forward to welcoming you and your four-legged companion back for another wonderful stay in the future!

10/10 Excellent

Rebecca

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Overall a good stay, and we would stay again. Staff was really friendly and helpful, location was very convenient to the highway and several restaurants. The room could have been a little bit cleaner, but I also wouldn't call it dirty. The beds were very comfortable, but the living room furniture definitely wasn't the best.
Stayed 1 night in Nov 2023

4/10 Poor

Donna, Atlanta

Stayed 1 night in Oct 2023

6/10 Okay

Donna, Atlanta

Stayed 5 nights in Oct 2023

8/10 Good

Armand

Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed and so very quiet for a good night’s rest. Staff at front desk were friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Abdul

Traveled with family
Liked: Amenities, property conditions & facilities
Easy and friendly check in. Spacious room. Clean. Though carpet and furniture’s is showing signs of aging.
Stayed 2 nights in Sep 2023

4/10 Poor

Angela

Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

BABATOPE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk Agent on Aug 30, 2023
Thank you so much for giving us a 10 out of 10 review. We truly appreciate you taking the time to leave your comments. We hope you consider us for future stays! Take care!

4/10 Poor

Bruce

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was in very poor shape, starting with the damp odor when you first walk in to the rusty nail my wife stepped on because the carpet is torn and missing and the tack strip has been exposed. Lawsuit waiting to happen! Bathroom was the worst area the ceiling above the shower is discolored, cracked and flaking off;wall tile was missing and just not replaced leaving exposed drywall. Very disappointing stay, truthfully I expected more from a Hilton (family) property!
Stayed 1 night in Jul 2023
Response from Front Desk Agent on Aug 30, 2023
We sincerely apologize that your stay with us was not as expected. We are in the process of upgrading rooms and addressing maintenance concerns. I will be sure to pass this on to our management team. Thank you and take care!

8/10 Good

Rodney

Stayed 1 night in Jul 2023
Response from Front Desk Agent on Jul 21, 2023
Greetings Rodney!Thank you for your recent stay with us. We hope to see you again in the futures. Take care!

4/10 Poor

rajesh, Edwardsville

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
worst room i have ever experienced with a hilton group of hotels. The main bed and pull over sofa bed were extremely bad and would sink in completely when you sleep on it. (btw i am 165lbs, so its not my wt). The bed and sofa would have completed their life cycle 5 years ago and should have been replaced. The next worst part is the bath tub in the bathroom. It is designed in such a way that it is a bit deeper in the middle and how ever you take a shower, there will be always water in the middle of the tub. It is very unhygienic to even step into it. The sealing of the bathroom has water strains as if there was a water leak a week ago or something. Overall the room looked like a cheap motel room beside the highway, rather than a hilton group of hotel.
Stayed 2 nights in May 2023
Response from Front Desk Agent on Jul 21, 2023
Greetings!Please accept my sincerest apologies for the bad experience you had with our hotel. We are now under new management and have been making many upgrades and changes so hopefully this doesn't happen again. I will be sure your concerns are addressed with management. Thank you!

6/10 Okay

Nathan

Business traveler
Stayed 1 night in May 2023
Response from Front Desk Agent on Jul 21, 2023
Greetings Nathan!Thank you for staying with us in May, however; I noticed you only gave us a 6 out of 10 rating. I wish I had more information as to why you gave us this rating but I will have you know that we've made many positive changes within our hotel so next time I'm sure you'll rate us better. Thank you and take care!

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There were a lot of restaurants around there. Also liked the fact that the bedroom and the kitchen/living room were separated by a door.
Stayed 1 night in May 2023
Response from Nicole Bopery | AGM on May 18, 2023
Thank you for choosing to stay at the Homewood Suites in Maumee, we are happy to see that you enjoyed your stay. We hope to welcome you back in the near future!

8/10 Good

Meredith

Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, helped us use the outdoor space. Wished they had different bed options (two doubles vs king only) for the bedroom suites. The pullout couch was tired and saggy.
Stayed 1 night in May 2023
Response from Nicole Bopery | AGM on May 18, 2023
Thank you for choosing the Homewood Suites in Maumee. Glad to see you took advantage of the outdoor space and our staff was friendly. I have noted that the pullout sofa could use a refresh. Thank you again for your feedback it is important to the success of our business. We hope to welcome you back to the Homewood Suites again in the near future!

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Nicole Bopery | AGM on May 18, 2023
Thank you for your rating, we appreciate your time! Hope to welcome you back to the Homewood Suites again in the near future!

6/10 Okay

April

Traveled with partner
The picture of property is a bit deceiving. Other surrounding not so nice. We had a suite and it was nice but the stove oven was really dirty and handle was sticky. The shower handle leaked like crazy and took away from pressure for the shower. Was a bit disappointed in this room altogether. Would not stay here again and would not recommend it to my friends.
Stayed 1 night in Apr 2023
Response from Nicole Bopery | AGM on May 18, 2023
Thank you for choosing Homewood Suites Maumee, we are disappointed to see that your stay was less than satisfactory. I have noted all of the areas of concern and will certainly make sure they get addressed. Thank you for your feedback. We hope that you give us a second chance to provide you with the service you deserve.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was great. Breakfast each morning was very good each day. The staff was very helpful. I will definitely stay there again on my visit home
Stayed 1 night in Dec 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was great. The only complaint is that the couches need replaced. The staff was friendly. The breakfast was very good.
Stayed 2 nights in Dec 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was clean, staff was great and the breakfast was ver nice.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
1/2 way point
Fire alarm went off at 11:30pm Our room needs refresh- torn decorative pillow on couch- lobby chairs need replace or referbish in food area Great breakfast! Nice people 😊- friendly
Stayed 1 night in Dec 2022

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large suite, clean, w/full-sized kitchen
We arrived right at 3 pm, room not ready for 20 minutes. A really nice suite: full kitchen, fireplace (w/15 min. timer), soft sheets. Oddly, TVs in living & bedroom had different channels. Bath sink vanity separate from toilet/shower, but only toilet/shower had door. The lights from vanity shined onto the bed. No bedside clock/alarm. Could sometimes hear heavy footsteps through the ceiling.Breakfast was eggs, potatoes, sausage & gravy, breads, bagels, muffins, yogurt, sliced fruit, oatmeal, & cereal. No meats, though. Definitely would recommend Homewood Suites.
Stayed 1 night in Dec 2022

4/10 Poor

William

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were checked into the qrong room our first night and it was a strong urine smell from bathroom to bed. I found an old towel that was sour and pissed soaked. I took photos of all. The front desk clerk on the night shift wass nice and moved us to a room which we found out was our correct room from the get go! We we were actually booked to the wrong room day1. Just not pleased at.
Stayed 2 nights in Nov 2022

6/10 Okay

Steven

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2022

8/10 Good

Chris

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was good and they upgraded us for free because we booked late in the day and there was only 1 room left which was a 2 bedroom suite with fireplace which was nice. However, the pool was closed for maintenance, the fitness room was closed for some reason, there was trash in one of our trashcans and in general it needed the trim painted in the room and there was some type of glitter glue on 2 of the night stands and the full kitchen had dishes but they were ALL in the dishwasher. Lastly, we were by a "sprinkler" room and every 20 minutes or so it sounded like something was being primed. It was hard to sleep through.
Stayed 1 night in Sep 2022
Response from AGM on Sep 6, 2022
Thank you for letting us know how we can improve we appreciate your feedback. I sincerely apologize that your stay didn't go as well as we would have hoped. I will speak to the proper departments to see that these issues are addressed immediately. Thanks again for your review and we hope that you give us another chance to provide excellent service the next time your in the area. Safe travels!

10/10 Excellent

Christopher, New York

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean. BBQ area looked nice plus lots of places to eat nearby. Pool was closed though
Stayed 1 night in Aug 2022
Response from AGM on Sep 6, 2022
Thank you for your review. We appreciate your feedback! We look forward to having you as our guest again soon.

6/10 Okay

Halyna

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Pool was closed. Breakfast was paltry. Wireless didn’t work, pillows were terrible. One small elevator.
Stayed 1 night in Aug 2022
Response from AGM on Sep 6, 2022
I apologize that we did not meet your expectations. We appreciate your feedback so that we may address the issues that you had during your stay. Thank you for your review.

2/10 Terrible

Lanette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Assistant General Manager on Aug 2, 2022
Thank you for taking the time to let us know how we are doing. I apologize that your stay with us didn't meet your satisfaction. We will work harder so that all of our guests have a clean and comfortable stay. Thank you for your feedback.

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed in other Homewood Suites and they were wonderful. This one desperately needs to have money put into it. The pool is closed, the rooms and hotel itself is worn out, beat up, and falling apart. Our room smelled liked mildew and it gave me a headache both nights. The toilet turned on every 15 minutes to cycle out water. Not happy.
Stayed 2 nights in Jul 2022
Response from Cassandra on Jul 25, 2022
I sincerely apologize for failing to meet your expectations. I will use your information to make our property better and more enjoyable for our guests. Thank you for taking the time to let us know how we are doing. I hope to see you again in the future. Safe Travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Front desk service was very fast and accommodating as we had no toilet paper in our room and no ice available as machine was broken. Property was quiet, clean and comfortable but could use some updating. If you plan on swimming, call first, pool was under repair.
Stayed 1 night in Jul 2022
Response from Cassandra on Jul 22, 2022
Thank you for taking the time to let us know how we are doing. Im glad to hear that you received such great and prompt service. Unfortunately our pool is down for maintenance we are working on getting it repaired as fast as we can. Thank you for your review and I look forward to seeing you again soon !

10/10 Excellent

Rymone

Stayed 2 nights in May 2022

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay
Stayed 2 nights in May 2022

6/10 Okay

Amanda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Less than impressed
Place was dirty and smelled like wet dog. Nothing worked no ice, water all over floor at breakfast and carpets are filthy.
Stayed 1 night in Apr 2022

8/10 Good

Jenell

Traveled with group
Liked: Cleanliness, staff & service, amenities
Homewood suites was great property. But needed some renovations. For example Some of the The tile rack was not secure, some of the tiles were off the sides of the wall and the bedroom door did not close it looks like the hinge was off. I was in a handicap accessible roomIt was just a small things that needed to be taken care of. I am looking forward to coming back and seeing the renovations that can be done to this property and have a wonderful stay.
Stayed 2 nights in Apr 2022

4/10 Poor

Susan

Stayed 1 night in Mar 2022

10/10 Excellent

Crystal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both of the young men at the front desk for check in/check out were very pleasant! I've gotten so used to grumpy faces at hotel front desks, it was a nice surprise.
Stayed 1 night in Feb 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large comfortable well-maintained room. Would definitely stay here again.
Stayed 1 night in Feb 2022

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, room comfort
Awesome. The staff was awesome. This was a holiday trip to see our children, grands & siblings. Because of COVID-19, we had our family & friends visit us in our suite instead of us venturing from house to house, by scheduling so many at a time. It worked out great.
Stayed 10 nights in Dec 2021