Ratings based on 249 Verified Reviews

3.8 out of 5
63% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 20, 2018
Easy to reach with car, . Lots of facilities, pool
5 out of 5
by A verified traveler from New York

Posted Jun 19, 2018
Nice hotel in Toledo,very big, great breakfast and warm pool, want to come back
3 out of 5
Recommended
for Everyone
by A verified traveler from scotland

comfortable hotel nice views of toledo.

Posted Nov 3, 2017
nice hotel although no entertainment. Breakfast was varied and plentiful but very dissatisfied with other meals in hotel.The staff were all very pleasant . Liked the spa but if i go to toledo again will get a hotel a bit more central.
5 out of 5
by A verified traveler from Toronto ON Canada

Ideal hotel if you access to a car

Posted Oct 25, 2017
Pros: Plenty of parking and overall inpresiion
Cons: Inform customers in advance about extra charges on internal pool and closed amenities. Otherwise it is false representation in hotel description..
Location: Spa.
Ideal hotel if you access to a car. Everything is perfect except external pool been closed for "winter", and outside temperature was 39C. Internal pool is for extra fee
Comment from Hotel Management
Oct 29, 2017 by Director, Hotel Management
Dear client, Thank you for sharing some of your time with us by expressing your experience in the hotel. We hope you choose our Hotel again in your next visit to Toledo
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely location for some peace and quiet.

Posted Aug 8, 2017
Meals and hotel service was very good. Misunderstanding with 'request for an iron''on their website. Hotel did not provide us with an iron although the website stated we could request for one.
Comment from Hotel Management
Aug 8, 2017 by Director, Hotel Management
Dear client, thank you for giving us such an excellent evaluation, and for sharing your experience with us. We look forward to your soon visit, we are sure that we will please you. Best regards
5 out of 5
by Anna

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017
Estimado cliente, agradecemos que nos haya valorado con la máxima puntuación. Esperamos encontrarle de nuevo en nuestras instalaciones. Reciba un cordial saludo.
3 out of 5
by A verified traveler from los anagles

Review

Posted Jul 23, 2017
Pros: The room clean and not too small.
Cons: Remodeling
We booked a non-smoking room, but there was a strong smell of smoke in the room, which was obscured by a strange scent and felt very uncomfortable.
Comment from Hotel Management
Jul 23, 2017 by Director, Hotel Management
We are really sorry to read your opinion. We make a great effort everyday to maintain high service standards to make sure our clients have a pleasant stay. We have no notice of your complaint In any case we are always open to suggestions and constructive criticism. Thank you for your comments.
1 out of 5
by A verified traveler from indiana

horrible hotel

Posted Jul 10, 2017
Air conditioning did not work .staff did not care, furnishings worse than a college dorm , very cheap bedding . Absolutely miserable!!!
Comment from Hotel Management
Jul 13, 2017 by Director, Hotel Management
Dear customer, we feel that your stay has not lived up to your expectations. Kind regards,"
3 out of 5
by Stephen

Posted May 2, 2017 on Hotels
Bed was hard and the hotel was dated.
Comment from Hotel Management
May 7, 2017
Dear customer, Thank you very much for you comments. We record your comments and will work in our staff Best regards
5 out of 5
by Somsak

Posted Apr 12, 2017 on Hotels
The first room that was assigned by hotel employee was horribly bad, and the employee acted very unpleasantly. However, after changed us to another room its was fine.
Comment from Hotel Management
Apr 16, 2017
Dear guest. we appreciate your feedback! Thank you