Ratings based on 279 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from pudsey

OK hotel next to the river Tajo

Posted Feb 17, 2018
If you don't mind to walk to the center, then this hotel is alright, 500m to the centre, remember you will be paying 12 euros for parking, breakfast is continental but not the bes, poor quality meat considering they have one of the best pig farming in Spain. Staff was the best of the hotel, very attentive and helpful. Also views were amazing.
Comment from Hotel Management
Feb 23, 2018 by Lola Sánchez, Hotel Management
Dear Juan, Thank you for your review. Your comments are very important for us because they help us to improve our services. We hope you consider visiting us if you come back to Toledo in the future. Best regards. Lola Sanchez. Manager Hotel Casona de la Reyna.
2 out of 5
by A verified traveler

Long uphill walk from hotel to Centre of city

Posted Oct 21, 2017
From previous reviews we expected a more central location. There was nothing near by and we had to walk quite a distance to get to restaurants and the town. The breakfast was disappointing, and the breakfast staff were unhelpful and rude. The breakfast room was filled to capacity and there were several people waiting for a table, so we asked at the front desk if it was OK to take the food to a table in the courtyard. The desk clerk said this would be fine, so we did so, but the only cutlery available were the large cereal spoons - I asked the woman who was in charge of the breakfast room if we could possibly have a knife, and she brushed me aside. Needless to say, we walked into town for breakfast the next day.
Comment from Hotel Management
Nov 22, 2017 by directora, Hotel Management
Dear customer, Thank you for your review. Your comments are very important for us because they help us to improve our services. We hope you consider visiting us if you come back to Toledo in the future. Best regards. Lola Sanchez.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Nice hotel with very friendly, helpful staff.

Posted Oct 19, 2017
Pros: Very friendly staff and well appointed clean room.
Cons: A little noisy
Location: A good location near the river.
The staff were friendly and helpful. The room was well appointed and clean. The doors can be quite noisy at night.
Comment from Hotel Management
Nov 22, 2017 by Directora, Hotel Management
Dear customer, Thank you for choosing our hotel and for taking a few minutes to appreciate it. We are glad to know you enjoyed your stay. We would love to welcome you again if you return to Toledo. Yours faithfully. Lola Sanchez.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Convenient to the Cathderal

Posted Oct 16, 2017
Good location. Walking distance to major sites. Mattress was a bit retro with coil springs. Ok for a night or two
Comment from Hotel Management
Nov 22, 2017 by Directora, Hotel Management
Dear customer, Thank you for choosing our hotel and for taking a few minutes to appreciate it. We are glad to know you enjoyed your stay. We would love to welcome you again if you return to Toledo. Yours faithfully. Lola Sanchez.
5 out of 5
by Claudia

Great Stay at Toledo

Posted Sep 7, 2017 on Hotels
Great hotel, great staff, great location Highly recommend
2 out of 5
by A verified traveler from ireland

Basic min facilities

Posted Apr 28, 2017
Very basic facilities could be much better if the hotel had a bar and eating facilities. Snack machine was even out of order.
Comment from Hotel Management
May 8, 2017 by Lola Sanchez. Manager Hotel Casona de la Reyna., Hotel Management
Dear customer, Thank you for your review. Your comments are very important for us because they help us to improve our services. We hope you consider visiting us if you come back to Toledo in the future. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Swanage UK

Pleasant hotel with lovely views

Posted Apr 27, 2017
Pros: We were very lucky in choosing this room, I don't know about other rooms with windows facing the town or other buildings. Staff were excellent
Cons: Our bed was comfortable but furnishings were tired and the bathroom in need of renovation. There were some really interesting pictures.
Location: As long as you can cope with the hills the position is excellent. Nothing is far away and access by car is easier than many hotels we saw.
This is a budget hotel but excellent value for money. Staff are excellent and very attentive and the room was large and had a wonderful view over the river valley. Breakfast was adequate - abundant if you like sweet things! Toledo is a town of hills and this hotel is in the valley so everywhere is up! We took a three-day city break and there is more than enough to fill all of that time just in Toledo. We did make use of a hired car to get around and the drive to Avila is well worth the time. Aranjuez is an easy visit to make on the journey from Toledo to the airport in Madrid Enjoy the gastronomy of Toledo - there is a wide choice of restaurants for everything from tapas to high-end dining e.g. the wonderful Alfileritos 24 (the name is also the address) which has wonderful food, amazing staff and really impressive internal architecture/design.
Comment from Hotel Management
May 8, 2017 by Lola Sanchez. Manager Hotel Casona de la Reyna., Hotel Management
Dear customer, Thank you for your review. Your comments are very important for us because they help us to improve our services. We hope you consider visiting us if you come back to Toledo in the future. Best regards.
5 out of 5
by shivram

Posted Mar 11, 2017 on Hotels
Nice place. Calm and no hassles.
Comment from Hotel Management
Mar 22, 2017 by Lola Sanchez Directora, Hotel Management
Dear customer, Thank you for choosing our hotel and for taking a few minutes to appreciate it. We are glad to know you enjoyed your stay. We would love to welcome you again if you return to Toledo. Yours faithfully. Lola Sanchez. Manager Hotel Casona de la Reyna
5 out of 5
by Tatiana

we liked our stay at the queen's house

Posted Jan 7, 2017 on Hotels
It is a very nice hotel in the centre of Toledo. It is in a mint condition and we had a beautiful view from our window on the river. Everything is close - the cathedral and other sightseeings. Very nice breakfast. Thanks a lot.
4 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Estimado cliente, muchas gracias por dedicar unos minutos de su tiempo en valorar su estancia. Saludos Cordiales. Lola Sanchez. Dirección Hotel Casona