Ratings based on 263 Verified Reviews

4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from ireland

Basic min facilities

Posted Apr 28, 2017
Very basic facilities could be much better if the hotel had a bar and eating facilities. Snack machine was even out of order.
Comment from Hotel Management
May 8, 2017 by Lola Sanchez. Manager Hotel Casona de la Reyna., Hotel Management
Dear customer, Thank you for your review. Your comments are very important for us because they help us to improve our services. We hope you consider visiting us if you come back to Toledo in the future. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Swanage UK

Pleasant hotel with lovely views

Posted Apr 27, 2017
Pros: We were very lucky in choosing this room, I don't know about other rooms with windows facing the town or other buildings. Staff were excellent
Cons: Our bed was comfortable but furnishings were tired and the bathroom in need of renovation. There were some really interesting pictures.
Location: As long as you can cope with the hills the position is excellent. Nothing is far away and access by car is easier than many hotels we saw.
This is a budget hotel but excellent value for money. Staff are excellent and very attentive and the room was large and had a wonderful view over the river valley. Breakfast was adequate - abundant if you like sweet things! Toledo is a town of hills and this hotel is in the valley so everywhere is up! We took a three-day city break and there is more than enough to fill all of that time just in Toledo. We did make use of a hired car to get around and the drive to Avila is well worth the time. Aranjuez is an easy visit to make on the journey from Toledo to the airport in Madrid Enjoy the gastronomy of Toledo - there is a wide choice of restaurants for everything from tapas to high-end dining e.g. the wonderful Alfileritos 24 (the name is also the address) which has wonderful food, amazing staff and really impressive internal architecture/design.
Comment from Hotel Management
May 8, 2017 by Lola Sanchez. Manager Hotel Casona de la Reyna., Hotel Management
Dear customer, Thank you for your review. Your comments are very important for us because they help us to improve our services. We hope you consider visiting us if you come back to Toledo in the future. Best regards.
5 out of 5
by Tatiana

we liked our stay at the queen's house

Posted Jan 7, 2017 on Hotels
It is a very nice hotel in the centre of Toledo. It is in a mint condition and we had a beautiful view from our window on the river. Everything is close - the cathedral and other sightseeings. Very nice breakfast. Thanks a lot.
4 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Estimado cliente, muchas gracias por dedicar unos minutos de su tiempo en valorar su estancia. Saludos Cordiales. Lola Sanchez. Dirección Hotel Casona
5 out of 5
by A verified traveler

Nice hotel in a good area.

Posted Oct 15, 2016 on Hotels
Friendly staff, hotel is in a good area for sightseeing, and access is easy.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Dear customer, Thank you for your review. Your comments are very important for us because they help us to improve our services. We hope you consider visiting us if you come back to Toledo in the future. Best regards. Lola Sanchez. Manager Hotel Casona de la Reyna
3 out of 5
by A verified traveler

Posted Oct 12, 2016 on Hotels
Clean, quiet, good firm bedding. Staff helpful and available. About .3 km very uphill walk to major sites and to restaurants. Be advised. Breakfast offered ; it's not expensive but not very good either. Room small and could use drawers or shelves for one's effects. But alas no room to install them.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear customer, Thank you for choosing our hotel and for taking a few minutes to appreciate it. We are glad to know you enjoyed your stay. We would love to welcome you again if you return to Toledo. Yours faithfully. Lola Sanchez. Manager Hotel Casona de la Reyna
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very quiet. lovely surroundings

Posted Oct 3, 2016
Location: Close to everything and easily accessible with underground parking for a fee
Lovely overnight stay in a quaint hotel. Breakfast was good and the surrounding were lovely
Comment from Hotel Management
Oct 3, 2016 by Lola Sanchez. Manager Hotel Casona de la Reyna, Hotel Management
Dear customer, Thank you for choosing our hotel and for taking a few minutes to appreciate it. We are glad to know you enjoyed your stay. We would love to welcome you again if you return to Toledo. Yours faithfully.
4 out of 5
Recommended
for Families
by A verified traveler

Friendly and convenient

Posted Aug 10, 2016 on Orbitz
Pros: Friendly, convenient and roomy
Location: The town is small so you can easily walk to the major attractions
The staff was very friendly and helpful. the hotel was nice close to the Jewish neighborhood but not inside the downtown so it was easy to drive around and leave car there. The room was big and clean and had a nice view over the river. We really liked it.
Comment from Hotel Management
Aug 17, 2016 by Manager Hotel Casona de la Reyna, Hotel Management
Dear customer, Thank you for choosing our hotel and for taking a few minutes to appreciate it. We are glad to know you enjoyed your stay. We would love to welcome you again if you return to Toledo. Yours faithfully. Lola Sanchez.
5 out of 5
by Diego from Rockledge, FL

A Great, Little Place

Posted Jul 19, 2016 on Hotels
Checking in was the easiest process ever and the staff very welcoming and accommodating to one's needs. For the price paid for this room, it was very surprising to enjoy this place.
Comment from Hotel Management
Jul 22, 2016 by Lola Sanchez Directora, Hotel Management
Dear customer, Thank you for choosing our hotel and for taking a few minutes to appreciate it. We are glad to know you enjoyed your stay. We would love to welcome you again if you return to Toledo. Yours faithfully. Lola Sanchez. Manager Hotel Casona de la Reyna
4 out of 5
by Roger from newport

Good for car drivers

Posted May 18, 2016 on Hotels
Great location for seeing thr sites of Toledo if you are self driving. Not in the centre but near enough for easy access. Underground car park a bonus (charges apply). A bus goes from outside the hotel to the centre every 30 minutes if the hills become too much! Breakfast pretty good, not 5 star but its not a 5 star hotel. Overall good value
Comment from Hotel Management
May 23, 2016 by Lola Sanchez Directora, Hotel Management
Dear customer, Thank you for choosing our hotel and for taking a few minutes to appreciate it. We are glad to know you enjoyed your stay. We would love to welcome you again if you return to Toledo. Yours faithfully. Lola Sanchez. Manager Hotel Casona de la Reyna