drunk dance mom's ruin the experience.
Posted Jul 2, 2015
Hotel very clean, front desk and cleaning staff excellent! Manager missing in action. Did not leave feed back on facilities or condition of them because we never got to use them. The title of this review says it all. Nice indoor pool, hot tub, outdoor grill and patio, couldn't use any of it! Staff did nothing about that, nor did they about the open liquor bottles everywhere, the late night tag and hide and go seek games on every floor from the young dance kids. Don't get me wrong it wasn't every dance mom there. But what really made me mad was the drunk dance mom with her kid in her vehicle who ran a stop sign in the hotel parking lot, and almost hit me, my wife, and daughter. After she parked in the hotel lot, I asked her what she was thinking, the slurred speach answered my question. Gave front desk the tag#, description of woman, and pointed out which black SUV it was. Was told manager would review, never saw him or her. I understand that the hotel is there to take of their customers, but when I have to take my kid to a different hotel that a relative was staying at to go swimming, it makes it kind of obvious which customers they are taking care of.
Comment from Hotel Management
Jul 7, 2015 by Eric , Hotel Management
We appreciate your review. While we do attempt to make certain all of our guests have the best experience possible, it is not possible to control the behavior our guests. We do our best to stop disruptive behavior and did bring the concerns to the guests in question. I did attempt to contact you on two separate occasions to update you on your concerns but received no return response. I know that disruptive guests can be frustrating and I apologize for the disruption during your stay. We hope to get another chance to host you again in the future and provide you with an experience that is exceptional.