Aren't paying customers suppose to come first?
Posted Nov 7, 2016
Got to hotel at 2:45 p.m. Check in is at 3, room not ready. Leave the building for an hour, come back, room is ready but needs towels. I asked for 4 extra towels at 3:40 for use at the pool. Will be to the rm. in 10 minutes. Beds were sunken in, pillow cases had a buffet of different shades of dingy.Burn holes in carpet (Non smoking room). Left for dinner and things, came back at 10:30, still no towels, employees children were running up and down the hallway ( Informed it was an employee by gentleman (John) working front desk) As I spoke to him about our towels you could hear the kids running in the hall above us. He checked camera and caught them as they came to the pool, W/O an adult. He informed me towels were in the dryer as we spoke. I went back down 20 minutes later to be told the employee staying at the hotel had taken ALL the towels out of the dryer and he did not have any more towels. An 82 room hotel?? Back to the room I went. This is an 82 room hotel, there were 11 cars in the parking lot (yes I counted at 1 am) Why was the employee put with us? Then the slamming began. the employee and another female had the room next to us and across from us. The kids were in the room next to us, the adults across the hall. The slamming of the doors, beating on the walls, children in the hall back and forth lasted until after 1 am. Breakfast? Went to lobby, the children again were everywhere, food strewn all over, everything a mess. Needless to say, we ate elsewhere
Comment from Hotel Management
Nov 10, 2016 by Director of Sales , Hotel Management
Thank you very much for your comments and honest feedback, as it allows us to see the areas that need improvement from our guest's perspective. I am sorry to hear that you had so many problems with your stay. We treat all of guest equally and it was not fair for you to not receive towels like requested. We will be sure to talk to the employees involved and we hope to see you again soon so we can make your next stay much better.
Thank you, Management