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Reviews of City Express Junior by Marriott Toluca Aeropuerto

3 out of 5
City Express Junior by Marriott Toluca Aeropuerto
Blvd. Aeropuerto Miguel Aleman # 162, Parque Industrial Polarys, Toluca, MEX

Reviews

7.6

Good

Rating 10 - Excellent. 155 out of 465 reviews" "
Rating 8 - Good. 165 out of 465 reviews" "
Rating 6 - Okay. 76 out of 465 reviews" "
Rating 4 - Poor. 35 out of 465 reviews" "
Rating 2 - Terrible. 34 out of 465 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Gaem

Stayed 1 night in Dec 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Jan 17, 2024
Gracias por compartir su experiencia de viaje, atenderemos los comentarios y trabajaremos en ellos con la intención de ofrecer una estancia de calidad. Gracias!

10/10 Excellent

LETICIA, Rosenberg

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located and is clean. However we missed some of the amenities that we had enjoyed in other City Express hotel. For example an ironing board and iron, expending machines that sell water bottles, tissues in the bathroom, etc.
Stayed 1 night in Mar 2023

8/10 Good

Fernando, Metepec

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Missing food & drinks options
Stayed 1 night in Dec 2022

6/10 Okay

Erika, Alamo

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
La televisión de la habitación no funcionaba
Stayed 1 night in Aug 2022
Response from City Express Junior Toluca Aeropuerto on Aug 23, 2022
Erika, gracias por compartir sus comentarios, lamentamos los inconvenientes generados con la señal de TV, le comparto que estamos trabajando en ello para ofrecerles un mejor servicio.

8/10 Good

Alma Azucena

Liked: Staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in May 2022
Response from City Express Junior Toluca Aeropuerto on Jun 13, 2022
Estimada Alma, agradecemos por elegirnos en su experiencia de viaje, agradecemos sus comentarios y esperamos tenerla pronto de regreso.

6/10 Okay

GABRIEL

Traveled with family
Stayed 2 nights in Apr 2022
Response from City Express Junior Toluca Aeropuerto on Jun 7, 2022
Estimado Grabiel, agradecemos el tiempo que se toma en compartirnos ponderación, estamos seguros que su próxima estancia será formidable en cualquiera de nuestras propiedades, lo esperamos de regreso.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Jul 2021
Response from . on Sep 8, 2021
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Isaac

Stayed 1 night in Jun 2021
Response from CJTLC on Aug 24, 2021
¡Gracias por sus comentarios! Trabajamos cada día para mejorar y que su estancia sea amena, positiva y agradable. Saludos cordiales :)

10/10 Excellent

Lorena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from . on Mar 27, 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención de su personal. Felicidades
Stayed 1 night in Dec 2019
Response from . on Dec 23, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good for an emergency
I had to stay there since my flight was delayed 1 day. The staff was really friendly, however the main feature that is being close to the airport is lost with the fact that the Shuttle (that is announced in the Hotels.com page) was not available due to a mechanic reparation. Then, the room was really clean and it was just OK in the comfort scale, however the WiFi NEVER WORKED!!! This got me really upset because I needed to contact several people to let them know about my flight situation and I couldn't do it properly because of faulty WiFi. Regarding the location, it was OK since in my situation I needed something close to the Airport, the only thing is that at night there is a "factory" smell that invades the whole neighborhood and well, it took a strong will from me to go to sleep.
Stayed 1 night in Apr 2019
Response from . on Jun 13, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Estamos trabajando en la pronta reparación para seguir ofreciendo la transportación.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the property’s efforts to become a more sustainable company. The staff was great and attentive. My favorite part of the stay was the high quality toilet paper that’s really rare to find in Mexico. I suppose it’s becuase of their drainage systems, but at least this toilet paper did not dissolve at the touch. The only issue we had was the design of the shower. The showerhead shoots straight out into the bathroom floor and the curtain isn’t long enough to stop the bathroom from becoming a safety hazard. Your best bet is to lay down a towel and try to block the water with your body. There was a heating unit/ac in the room which was amazing to have since its been chilly. Unfortunately we didn’t wake up in time for breakfast but there is free coffee and tea in the lobby. There is also a vending machine with a variety of items: chips, razors, shampoo, in case you forgot something. Next door you will find an OXXO convenience store for snacks. And about two miles away is a small shopping plaza. I would definitely come back again.
Stayed 1 night in Oct 2018
Response from Gracias. on Oct 25, 2018
Muchas gracias por sus comentarios, es un placer para nosotros saber que su estancia fue agradable. Trabajeremos en los puntos que nos menciona para hacer mejoras. Esperando que vuelva a visitarnos muy pronto, seria un placer seguir atendiéndolo como usted se merece.

4/10 Poor

Frank, SJO

Disliked: Cleanliness
Hotel close to the airport
It was a convenient to select a hotel close to the airport, facilities look new but some how not clean, not many options to eat near by after 11pm
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

odilon, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gooo overall
Staff very friendly and helpful . Breakfast was very good more chairs and tables will help
Stayed 6 nights in Nov 2017

10/10 Excellent

Jeremy , costa rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, good location for my trip.
Perfect, nice staff and friendly, hotel is perfect good locacition. I LIKE A LOT!!!!!!
Stayed 9 nights in Aug 2017

10/10 Excellent

LuisM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and Easy. TV was failing but I was able to fix it by turning the TV off and on.

2/10 Terrible

Liliana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
My worst stay
Would not stay here again! Dirty, worn out and smelly.

8/10 Good

chris, austin, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, good breakfast, and ride to airport
I continually use this location when I am coming or going to Toluca.

10/10 Excellent

oscar r.

Liked: Cleanliness, staff & service, room comfort
Couple trip
Very good service staff and people , free transport for the AirPort ...................

4/10 Poor

Swami Dilvarji

Disliked: Staff & service, room comfort
Do not stay Here
Pay a little more and stay much more confortably at the Holiday Inn next door.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Malonso21a

Liked: Cleanliness, room comfort
Great value
An affordable option for those who just need to spend 1night. Rooms are very basic as expected for that price (less than 40 per night) but very clean and comfortable Location is good if you are going to Santa Fe (Mexico DF)

6/10 Okay

Mary always travel

Liked: Cleanliness, staff & service
Good travel
We enjoy our stay. All the staff was so kindless, we find the rooms cleaning and comfortable..

10/10 Excellent

hugo chacon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Teresiuxi, Los Angeles, CA

Disliked: Cleanliness, staff & service, room comfort
Noisy !!
Neither housekeeping personnel or some guests showed respect for people that just want to sleep and rest. Noisy too early in the morning by housekeeping services and young guests without supervision were laughing and running up and down the hallways at 2 in the morning. I had to call the front desk and ask them to tell the youngsters to keep it down, but nothing was done about it.

8/10 Good

Mexican Moreno

Liked: Cleanliness, staff & service
Very Close to Airport/Convenient
I booked this room because my friend was landing at the Toluca Airport at 3am. Check-in was easy even though the clerk only spoke Spanish. There were two security guys walking around the front which made me a little more comfortable because there isn't much to look at from the hotel. The only problem with the room was that the toilet seat was a little broken but I didn't complain. The room only cost me about $40 USD and I knew I wouldn't be staying long. The security guy was very helpful about finding some food and drinks at the gas station about 150 ft away. The internet worked well. There was an ice machine and no bucket for the ice. But overall, I cannot complain. I called a taxi at 3am to pick up my friend from the airport and it was much colder than Mexico City where I live. The security guy stood outside in the cold and waited for me. He didn't have to do that! Overall, good job. Oh, the beds are a little uncomfortable though.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in wasn't sample at all!

6/10 Okay

Astrid

Traveled with family
Liked: Staff & service, amenities
El cuarto tenía un olor no tan agradable
Stayed 1 night in Mar 2024
Response from City Express Junior by Marriott Toluca Aeropuerto on Mar 28, 2024
Gracias por hospedarse y compartir sus comentarios con nosotros, atenderemos de manera puntual cada uno de ellos.

8/10 Good

Alejandra

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que no me gustó es que me cobraron el monto de la habitación antes de llegar, cuando yo había seleccionado que se cobrará hasta que llegara al hotel. Eso no es correcto, porque si por alguna circunstancia no hubiera podido llegar no me hubieran echo el reembolso.
Stayed 1 night in Mar 2024
Response from City Express Junior by Marriott Toluca Aeropuerto on Mar 25, 2024
Estimada Alejandra, daremos seguimiento puntual a estas situaciones, gracias por compartirnos sus comentarios.

4/10 Poor

Rafael

Liked: Cleanliness, property conditions & facilities
Sería todo.
Stayed 1 night in Mar 2024
Response from City Express Junior by Marriott Toluca Aeropuerto on Mar 21, 2024
Gracias por compartirnos sus comentarios, daremos seguimiento oportuno, es para nosotros un gusto atenderle.

10/10 Excellent

Jorge Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from City Express Junior by Marriott Toluca Aeropuerto on Mar 13, 2024
Jorge, ¡muchas gracias! es un gusto saber que formamos parte de tu experiencia de viaje, es un placer tenerte en casa.

10/10 Excellent

Guadalupe Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Feb 2024
Response from City Express Junior by Marriott Toluca Aeropuerto on Feb 26, 2024
Estimado Roberto, muchas gracias! para nosotros es un placer tenerlo en casa y que nos permita formar parte de su experiencia de viaje!.

8/10 Good

Jacobo

.
Stayed 1 night in Jan 2024
Response from City Express Junior by Marriott Toluca Aeropuerto on Feb 7, 2024
Gracias por su visita y compartirnos su experiencia de viaje!

6/10 Okay

Gerardo

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Las sabanas de lad camas no tenian la apariencia ni olor de estar limpias.
Stayed 1 night in Jan 2024
Response from City Express Junior by Marriott Toluca Aeropuerto on Jan 26, 2024
Muchas gracias por regalarnos su experiencia de viaje y por compartir con nosotros sus comentarios, los cuales reforzaremos para lograr una excelente estancia. Muchas gracias.

10/10 Excellent

Luis Aurelio

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Jan 17, 2024
Gracias por permitirnos ser parte de su experiencia de viaje, para nosotros es un placer servirle y esperamos tenerlo de regreso. Gracias!

8/10 Good

Abraham alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Jan 17, 2024
Abraham, le agradecemos sus comentarios y el tiempo que se toma para compartir su experiencia, trabajamos día a día con la intención de mejorar y cumplir con las expectativas. muchas gracias!

10/10 Excellent

Marlon Brayan

Stayed 1 night in Dec 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Jan 17, 2024
Gracias por permitirnos ser parte de su experiencia de viaje, es un placer servirle y esperamos tenerlo pronto de regreso. Gracias!

2/10 Terrible

Beatriz

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me arrepiento de haberme hospedado ahí
Ofrecen traslado aeropuerto-hotel, pero no ponen horario y eso me comentan cuando ya habia reservado el hotel y mencioné que requeria el servicio de transporte, y me comentaron que no me podian ofrecer el servicio. Tambien me preguntan si quiero alguna requisición en especial para la ubicacion de mi habitación, y respondo que una habitación donde no moleste el ruido, y frente a mi habitación esta una fabrica que trabaja toda la noche y se escuchaba las máquinas trabajando. El desayuno frío (huevo, frijoles)
Stayed 1 night in Dec 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Jan 17, 2024
Beatriz, agradecemos nos comparta su experiencia de viaje, atenderemos los comentarios y trabajaremos en ellos con la intención de ofrecer una estancia de calidad y confort. Gracias!

10/10 Excellent

BERNARDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Dec 6, 2023
Gracias por compartir su experiencia en nuestra propiedad, ¡para nosotros es un gusto atenderle! deseamos su pronto regreso.

4/10 Poor

Alejandro

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Mala información para el servicio de transporte que ofrecen al aeropuerto o sus alrededores, el teléfono de la habitación no funciona, el control remoto del televisor sin servicio, las toallas de baño muy desgastadas el servicio de comedor muy reducido sin espacio entre sillas y comensales
Stayed 1 night in Nov 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Dec 6, 2023
Estimado Alejandro, lamento los inconvenientes que tuvimos durante su estancia, trabajaremos en nuestras áreas de oportunidad con la finalidad de ofrecerle una estancia de calidad. Gracias por compartirnos sus comentarios.

8/10 Good

Gibran

Stayed 1 night in Nov 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Jan 17, 2024
Gracias por hospedarse con nosotros, es un placer atenderle y ser parte de su experiencia de viaje. Deseamos su pronto regreso.

10/10 Excellent

Carlos Eduardo

Stayed 1 night in Nov 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Dec 6, 2023
Estimado Carlos, gracias por permitirnos ser parte de su experiencia de viaje! Deseamos su pronto regreso.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
el personal es muy amable, todo esta limpio, el desayuno esta muy lleno y rapidamente se acababa todo, pero me imagino que era por el evento.
Stayed 3 nights in Nov 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Dec 6, 2023
Muchas gracias por compartirnos sus comentarios, efectivamente tuvimos un poquito de movimiento pero deseamos su pronto regreso, estamos a la orden. Gracias!.

8/10 Good

Sharin Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta muy bien situado y el personal es muy amable, pero las ventanas de las habitaciones no aislan el ruido adecuadamente por lo que aun estando del lado contrario a Blvd Aeropuerto, el ruido de los autos se escuchaba mucho resultando molesto.
Stayed 1 night in Nov 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Nov 13, 2023
Gracias por sus comentarios, para nosotros es un gusto atenderle, hasta pronto!

8/10 Good

Rafael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hubo un problema con la cerradura que se tenía que inventar varias veces para que abriera la puerta, la atención del personal muy buena, ideal tener algún servicio de alimentos aparte del desayuno! Ya que el precio es elevado para no contar con ello.
Stayed 2 nights in Nov 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Nov 13, 2023
Rafael gracias por elegirnos como complemento de su viaje, para nosotros es un placer atenderle. Gracias!!!

2/10 Terrible

Elías Alberto

Kwkqnwsn
Stayed 2 nights in Nov 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Nov 13, 2023
Elías gracias por compartirnos sus comentarios, para nosotros es de suma importancia los cuales nos permitirán reforzar nuestras áreas de oportunidad y con eso ofrecer un hospedaje de calidad.

8/10 Good

MIRIAM

Stayed 1 night in Nov 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Dec 6, 2023
Estimada Miriam, gracias por regalarnos sus impresiones, agradecemos su estancia!

8/10 Good

Giselle

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Habitaciones muy pequeñas para el costo por noche y muy deteriorado.
Stayed 1 night in Nov 2023
Response from City Express Junior by Marriott Toluca Aeropuerto on Nov 13, 2023
Estimada Giselle, gracias por compartirnos sus comentarios. para nosotros es un gusto tenerla en casa, agradecemos su visita, hasta pronto!