In-room safe, desk, iron/ironing board, free WiFi
Check availability

Reviews of City Express Suites by Marriott Toluca

3 out of 5
City Express Suites by Marriott Toluca
Blvd Aeropuerto Miguel Aleman No. 55, Col. Parque Industrial Lerma, Toluca, MEX

Reviews

8.4

Very Good

Rating 10 - Excellent. 92 out of 176 reviews" "
Rating 8 - Good. 47 out of 176 reviews" "
Rating 6 - Okay. 15 out of 176 reviews" "
Rating 4 - Poor. 8 out of 176 reviews" "
Rating 2 - Terrible. 14 out of 176 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Carolina

Stayed 1 night in Mar 2024
Response from NA on Apr 9, 2024
Gracias por elegir quedarse con nosotrosEsperamos haber cumplido con sus expectativas.Esperamos darle la bienvenida nuevamente.

2/10 Terrible

Carolina

Stayed 3 nights in Mar 2024
Response from NA on Apr 9, 2024
Gracias por elegir quedarse con nosotrosEsperamos haber cumplido con sus expectativas.Esperamos darle la bienvenida nuevamente.

2/10 Terrible

Pablo

Business traveler
The property did not honor the Expedia payment and reservation. They simply disregarded it, saying they had no available rooms, and insisted that having Expedia selling us the room is not important.
Stayed 1 night in Mar 2024
Response from p on Mar 27, 2024
Good afternoon.I sincerely apologize for the inconvenience caused, it is very pleasant to receive guests as important as you, however there are situations that are out of our hands.I appreciate that you have chosen to stay with us and I hope to welcome you once again, so that on this occasion you can show you the quality of our service and facilities.Kind regards

6/10 Okay

Ivonne alejandra

Traveled with family
Liked: Staff & service
Encontramos cabello en las camas, el baño y no se veia tan limpio detras de las camas
Stayed 1 night in Nov 2023
Response from City Express Suites by Marriott Toluca on Nov 25, 2023
Buen día Ivonne, de antemano te agradecemos tus comentarios, estos nos ayudan a mejorar nuestro servicio día con día; tomaremos acciones a la brevedad con los departamentos involucarados, confiando nos brinden oportunidad de brindarles el servicio y calidad que ustedes y nuestros huespedes merecen, lamentamos los inconvenientes que esta situación pudo haberte ocasionado.

8/10 Good

Sebastian

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from City Express Suites by Marriott Toluca on Oct 31, 2023
Hola Sebastian;Muchas gracias por el valioso tiempo para hacernos llegar tus valiosa calificación, nos complace conocer que hayas tenido la comodidad que nuestros huéspedes merecen, será un placer recibirte en tus futuros viajes.

10/10 Excellent

Cesar

Stayed 1 night in Aug 2023
Response from C on Sep 25, 2023
Gracias por tomarse el tiempo para compartir su experiencia reciente con nosotros. Es a través de los comentarios de los huéspedes que podemos mejorar la experiencia proporcionada a nuestros huéspedes.Espero que considere nuestro hotel en su próxima visita al área para que podamos brindarle la experiencia que se merece.Sinceramente, Front Desk Manager

8/10 Good

Jose Miguel

Stayed 1 night in May 2023

2/10 Terrible

Carlos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived to the hotel, and the front desk said they could not take my reservation because they were sold out.
Stayed 1 night in May 2023

10/10 Excellent

santiago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Excelent as always
Stayed 1 night in Feb 2020
Response from SL Gerente general on Feb 10, 2022
Estimado Santiago, Gracias por darnos la oportunidad de recibirte en esta tu casa, para nosotros es gratificante saber que fue de tu agrado. Te esperamos pronto. Saludos cordiales,

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Selene Vásquez on Jun 13, 2019
Estimado Sergio, esperando se encuentre bien, agradezco el tiempo se tomo para evaluarnos. Muchas gracias por haber sido nuestro huésped y seleccionar City Suites para hospedarse. Esperamos tenerle de regreso pronto.

8/10 Good

NEFTALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Stayed 1 night in Jul 2018
Response from Gerente General City Suites Toluca on Dec 9, 2018
Agradecemos su evaluación y esperamos pronto su regreso a esta su casa. Saludos

10/10 Excellent

Cecilia M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable and convenient. Friendly service
Convenient location for our activities in Toluca
Stayed 7 nights in Jul 2017

2/10 Terrible

Rakesh

Liked: Cleanliness, property conditions & facilities, room comfort
Bad reception
Reception is awful. They assign your room to someone else when it is already assigned to you. They deactivate the door card multiple times in a day. They charge from your card without even confirming with you. Reception guy behaves rudely. Change more than what was agreed on.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problem at all.

8/10 Good

GEORGE, Warminster, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very enjoyable stay

8/10 Good

David, Guadalajara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the money!
Great place for a quick stay near the airport. Very clean and great breakfast included

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Paul, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel ever!!!
This is the worst hotel I ever stayed in my life! The room was dirty and the bathroom a mess. They only have one heater remote control for the entire hotel... NEVER COME BACK.

10/10 Excellent

Claudia, Reyes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great value for the money. Very convenient for airport, for all the industrial area and right by a new shopping mall, restaurants and movie arcade. Very good quality breakfast. Amazingly helpful and polite service.

2/10 Terrible

Stan, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE STAY
Upon arrival I was given a room that was already occupied. For the mistake I was given an upgrade to a room that had a terrible smell. One of the two rooms that we had for the night had issues with the lock on the door. The key got stuck and were unable to use it for the night. No one acted on this and had to share one room for two guests. Invoicing was a nightmare. WILL NEVER STAY AT ANY OF THESE HOTELWA EVER.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Clean, Good Service
This hotel is right next to a large indoor mall, with lots of shops and restaurants, so without needing a car or transportation we had a lot of options for things to do. Although the hotel's website indicates that they provide transportation to the airport, we found that because we needed to go to the airport on a Sunday morning - and apparently they don't have much call for transportation on a Sunday - we were told that they did not have a driver available. When we pointed out that their website said transportation was provided and did not indicate "except on weekends", they took care of us immediately. Their manager on duty drove us personally! They were customer-oriented, their breakfast was a full and tasty breakfast and we will stay there again when we need/want to fly into Mexico City.

10/10 Excellent

GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities
BUENA POR PRECIO
Stayed 1 night in Mar 2024
Response from g on Mar 27, 2024
Gracias por compartirnos sus comentarios, es muy grato para todo nuestro equipo el que haya disfrutado su estancia con nosotros. Esperamos recibirla nuevamente.Saludos cordiales. Gracias por su preferencia

2/10 Terrible

ERNESTO LOPEZ

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me cancelaron mi reservación que ya estaba confirmada sin avisarme. Me tuve que ir a otro hotel más lejos.
Stayed 2 nights in Jan 2024
Response from e on Mar 27, 2024
Buenas tardes. Me disculpo sinceramente por los inconvenientes generados.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Response from A on Jan 22, 2024
Gracias por elegir quedarse con nosotrosNos llena de orgullo saber que cumplimos con sus expectativas durante su estancia.Espero que elija quedarse con nosotros nuevamente cuando sus viajes le traigan por estos rumbos, será grato darle la bienvenida nuevamente.

4/10 Poor

ignacio alfonso

Traveled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from City Express Express By Marriott Toluca. on Jan 15, 2024
Apreciable Ignacio, de antemano agradecemos el tiempo que se tomó para brindarnos su valiosa calificación, ya que estos nos permiten tomar acciones a la brevedad, nos apena el saber que su estancia no cumpliera con sus expectativas, esperamos contar con su preferencia en próximos viajes y nos brinde la oportunidad de ofrecerles el servicio que usted y nuestros huéspedes merecen.

10/10 Excellent

Rony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from City Express Suites by Marriott Toluca on Jan 8, 2024
Thank you very much for the valuable time in sending us your rating and comments, we are pleased to know that you have had the service and comfort that you and our guests deserve, it will be a pleasure to welcome you on your future trips.

8/10 Good

Luis M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel comod o y practico con un buen desayuno, el aire acondicionado dificil de controlar
Stayed 1 night in Jan 2024
Response from City Express Suites by Marriott Toluca on Jan 8, 2024
Apreciable Luis M, de antemano agradecemos el tiempo que se tomó para brindarnos sus valiosos comentarios ya que estos nos permiten tomar acciones a la brevedad en los departamentos involucrados, nos apena el saber que su estancia se viera afectada por esta situación, esperamos contar con su preferencia en próximos viajes y nos brinde la oportunidad de ofrecerles el servicio que usted y nuestros huéspedes merecen.

10/10 Excellent

Salvador

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to state,Ford a few days
Stayed 2 nights in Dec 2023
Response from City Express Suites by Marriott Toluca on Jan 8, 2024
Hi, Salvador; Thank you very much for the valuable time in sending us your rating and comments, we are pleased to know that you have had the service and comfort that you and our guests deserve, it will be a pleasure to welcome you on your future trips.

10/10 Excellent

is

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miuy buena experiencia
Stayed 2 nights in Jan 2024
Response from City Express Suites by Marriott Toluca on Jan 8, 2024
Muchas gracias por el valioso tiempo para hacernos llegar tu calificación y comentarios, nos complace conocer que has tenido el servicio y comodidad que tú y nuestros huéspedes merecen, será un placer recibirlos en sus futuros viajes.

10/10 Excellent

MARTHA

Liked: Cleanliness, staff & service, property conditions & facilities
Falto el jabón en la habitación
Stayed 1 night in Dec 2023
Response from City Express Suites by Marriott Toluca on Jan 4, 2024
Estimada Martha; Agradecemos el tiempo que tomaste en hacernos llegar tú calificación, lamentamos que tu experiencia no haya sido del todo satisfactoria. Estamos comprometidos con la satisfacción de nuestros huéspedes, por tal motivo seguiremos esforzándonos para cumplir con sus expectativas y brindar el servicio que usted y todos nuestros huéspedes merecen.

10/10 Excellent

Ana Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the brand. I feel like in home for all the facilities.
Stayed 2 nights in Dec 2023
Response from City Express Suites by Marriott Toluca on Jan 4, 2024
Hello Ana;Thank you for the valuable time in sending us your rating and comments, we are pleased to know that you have had the service and comfort that you and our guests deserve, it will be a pleasure to welcome you on your future trips.

10/10 Excellent

Monica L

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo Para nuestra estancia con niños
Stayed 2 nights in Nov 2023
Response from City Express Suites by Marriott Toluca on Dec 4, 2023
Hola Monica;Muchas gracias por el valioso tiempo para hacernos llegar su calificación, nos complace conocer que hayan tenido el servicio y comodidad que su familia y nuestros huéspedes merecen, sera un placer recibirlos en sus futuros viajes.

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran experiencia
Un lugar muy cómodo en general, buffet, habitacion y amenidades! sin duda será nuestro hotel en futuras estancias!
Stayed 3 nights in Nov 2023
Response from City Express Suites by Marriott Toluca. on Nov 27, 2023
Hola Francisco;Muchas gracias por el valioso tiempo para hacernos llegar su calificación, nos complace conocer que hayan tenido el servicio y comodidad que su familia y nuestros huéspedes merecen, sera un placer recibirlos en sus futuros viajes.

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
En cuestion de limpieza de las habitaciones, seguridad y tranquilidad todo estuvo de 10! Ojo! En la pagina del hotel se anuncia que cuentan con el traslado de los huéspedes al hotel del aeropuerto y traslado gratis por los alrededores, sin embargo durante nuestra estancia dicho transporte NUNCA estuvo disponible y por favor, mejoren el personal que atiende check in en la mañana, su actitud es poco amigable y prepotente.
Stayed 3 nights in Nov 2023
Response from City Express Suites by Marriott Toluca on Nov 25, 2023
Estimada Elena, agradecemos tus muy valiosos comentarios, ya que son de gran ayuda para dar seguimiento a nuestras áreas de mejora. De antemano les ofrecemos una disculpa por los inconvenientes durante tu estancia, estamos trabajando para ofrecerles el mejor servicio, esperando nos brinden la oportunidad de considerarnos en su proximo viaje a a la ciudad.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos gustó mucho, el espacio de la habitación excelente. Seguro regresamos.
Stayed 1 night in Oct 2023
Response from City Express Suites by Marriott Toluca on Oct 31, 2023
Hola Ana;Muchas gracias por el valioso tiempo para hacernos llegar tus valiosos comentarios, nos complace conocer que hayas tenido el servicio y comodidad que tú y nuestros huéspedes merecen, será un placer recibirte en tus futuros viajes.

10/10 Excellent

ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable estancia en familia.
En general estuvo muy bueno el servicio, el servicio al cliente excelente …el desayuno estaba bastante completo limpio y delicioso. La señora encargada del bufet es una excelente persona para el servicio al cliente.
Stayed 1 night in Oct 2023
Response from Sinceramente; City Express Suites Toluca. on Oct 21, 2023
Hola Ivan;Muchas gracias por el valioso tiempo para hacernos llegar tus valiosos comentarios, nos complace conocer que hayas tenido el servicio y comodidad que tú y nuestros huéspedes merecen, sera un placer recibirte en tus futuros viajes.

10/10 Excellent

Mauricio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto! Súper cómodo, limpio, amplio y tranquilo.
Stayed 1 night in Oct 2023
Response from Sinceramente; City Express Suites Toluca. on Oct 16, 2023
Hola Mauricio;Muchas gracias por el valioso tiempo para hacernos llegar su calificación, nos complace conocer que hayas tenido el servicio y comodidad que tú y nuestros huéspedes merecen, sera un placer recibirte en tus futuros viajes.

8/10 Good

Sungki

Stayed 8 nights in Oct 2023
Response from Sinceramente, City Express Suites by Marriott on Oct 14, 2023
En nombre de todo el equipo del hotel, quiero agradecerle por compartir sobre su experiencia durante su estancia.

10/10 Excellent

Gerardo

Stayed 1 night in Oct 2023
Response from Sinceramente, City Express Suites by Marriott on Oct 14, 2023
Hola Gerardo;Muchas gracias por el valioso tiempo para hacernos llegar su calificación, nos complace conocer que hayas tenido el servicio y comodidad que tú y nuestros huéspedes merecen, sera un placer recibirte en tus futuros viajes.

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment Inside the suite.
Stayed 1 night in Sep 2023
Response from G on Sep 25, 2023
En nombre de todo el equipo del hotel, quiero agradecerle por compartir sobre su experiencia durante su estancia.Sinceramente, City Suites Toluca

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Está bien
Stayed 1 night in Sep 2023
Response from R on Sep 25, 2023
Gracias por su amables calificaciones y tomarse el tiempo de contestar los mismos, vamos a tomar cada uno como área de mejora para la calidad de nuestro servicio, así como de nuestros alimentos.Esperamos darle la bienvenida de nuevo pronto.Sinceramente City Suites Toluca.

8/10 Good

JOSE DE LA ROSA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente calidad precio
Stayed 2 nights in Aug 2023
Response from J on Aug 24, 2023
Gracias por su valioso comentario, esperemos tenerlo de regreso.

10/10 Excellent

Jose Miguel

Stayed 1 night in Aug 2023
Response from J on Aug 24, 2023
Gracias por su preferencia estimado huésped, esperamos tenerlo de regreso.

2/10 Terrible

LA PUTA RECEPCIONISTA

Business traveler
Disliked: Staff & service
Pésimo servicio de Fabiola Carolina de recepción, ofrece servicios de PUTX a los huéspedes. Creo que me equivoqué y fui a un hotel de paso.
Stayed 1 night in Jun 2023

2/10 Terrible

Fabiola Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities
Trabajo como recepcionista doy servicio a huéspedes como PUTX y el colchón pesimo para cogxr todo se sume.
Stayed 5 nights in May 2023

10/10 Excellent

Rocio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in May 2023
Response from Sinceramente; City Express Suites Toluca. on May 22, 2023
Hola Rocio;Muchas gracias por el valioso tiempo para hacernos llegar tus comentarios y recomendaciones, nos complace conocer que hayas tenido el servicio y comodidad que tú y nuestros huéspedes merecen, sera un placer recibirte en tus futuros viajes.

8/10 Good

Elvira

Stayed 1 night in Apr 2023
Response from Sinceramente; City Express Suites Toluca. on May 22, 2023
Hola Elvira;Muchas gracias por el valioso tiempo para hacernos llegar tus comentarios y recomendaciones, nos complace conocer que hayas tenido el servicio y comodidad que tú y nuestros huéspedes merecen, sera un placer recibirte en tus futuros viajes.